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The women of Connect: Professional Women’s Network
share advice on how to tactfully turn people down.
The Secret to Saying “No.”

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I've made peace with the word "No." It affirms I have a choice
and am capable of exercising that choice. We should
embrace our freedom to say "No" without apology. Tara
Andrews, Leadership Coach

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Redirection! For example: “This may or may not work. Let's
discuss some more ideas.” Syeda Mleeha Shah, Early
Childhood Education Management

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Don't be afraid to respond with a polite but firm "no.” No
amount of softening our response is going to make it palatable
to some recipients. That's life, and that’s certainly business life.
Heidi Lee, Chartered Valuation Surveyor

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I advocate removing the word "No" from your service vocabulary and
replace it with "Unfortunately...” Then give a reason why.
"Unfortunately, we are unable to because of... our guidelines, your
safety, confidentiality, etc. Rita Suiter, Customer Service Coach

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No is an entire sentence, but not the end of the conversation. Bringing
empathy to this makes it easier to speak your truth and 'own your no'.
You probably already know someone who says no kindly who people still
adore. Dina Eisenberg, Communication and Conflict Coach

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The following that has served me in the past: "Thanks for thinking of me;
however this is not aligned with where I need to be. Let me know how I
can help in other ways.” Bernadette Johnson, Collaboration Strategist

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The last thing anyone wants is an unclear message. I quickly assess
the situation and determine whether a tactful no is okay or if a firm but
polite no is necessary. Some people will never hear the tactful no, so
one must be clear on what is needed. Charla White, Event Coordinator

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If it doesn't fall into my role, I point the person to someone that may help. If I don't
have the time, I respond, "Thanks for your confidence in my skills/knowledge
base, but my current role has me tied up." I try to provide them with names of
people that may be interested in the project. Lori Huckins, Rail Fleet Specialist

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When we say NO, people stop listening. I prefer to jump
past the negative and use "This is what I CAN do for you.”
Becky McCrary, Professional Speaker and Author

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Seven ways to say "no" from SheNegotiates.com.
No: "Yes, I'd love to participate, and I'm going to have to decline."
No with help: "I love that you thought of me, and I'm unable to
participate. How can I help you find someone else?"
No with appreciation: "I think your idea is fabulous, and I'm not
able to participate at this time."
No and yes: "Yes, I'd love to participate, but at a later date. Can
you ask me again in January?
No with specific yes: "I'd love to help you with your project, and
I'm on a deadline until Tuesday. Can we meet on Wednesday?"
No when you don't know: "Sounds interesting. I need to sleep
on that" OR “I need to check with my boss/partner.”
No with values: If I take on another task right now, I wouldn't be
honoring my commitment to my [family] [work] [business].

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PHOTO CREDITS:
Slide 4: The White House/Flickr

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