Case Study: Windstream Legal Finebloom Haenel

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Finebloom & Haenel is a criminal defense law firm with locations in Tampa, Sarasota, Plant City, and
Pinellas County, FL. Finebloom & Haenel’s defense attorneys are highly regarded in Florida as experts
in the resolution of issues involving traffic violations and laws.
Defending any type of traffic offense requires a defense attorney with the know-how and experience to find success both in and out of the courtroom. Finebloom & Haenel’s attorneys have extensive
experience with traffic and driving offenses in particular, having dedicated their practice to defending the rights of motorists. They offer their clients one-on-one attention and are truly dedicated and passionate about what they do. But, Finebloom & Haenel needed to spend more time in court and less time on the phone with their communications provider.

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Case Study: Windstream Legal Finebloom Haenel

  1. 1. CASE STUDY         Finebloom & HaenelThe CustomerFinebloom & Haenel is a criminal defense law firm with locations in Tampa, Sarasota, Plant City, andPinellas County, FL. Finebloom & Haenel’s defense attorneys are highly regarded in Florida as expertsin the resolution of issues involving traffic violations and laws.Defending any type of traffic offense requires a defense attorney with the know-how and experience tofind success both in and out of the courtroom. Finebloom & Haenel’s attorneys have extensiveexperience with traffic and driving offenses in particular, having dedicated their practice to defendingthe rights of motorists. They offer their clients one-on-one attention and are truly dedicated andpassionate about what they do. But, Finebloom & Haenel needed to spend more time in court and lesstime on the phone with their communications provider.The ChallengePrior to their switch to Windstream, the attorneys at Finebloom & Haenel were spending far too muchtime dealing with a low-grade telecommunications solution that included two carriers.Outages, billing issues, and poor customer service cumulatively resulted in the firm choosing to breaktheir contracts with the ineffective providers. Finebloom & Haenel needed an instant upgrade –preferably to a single provider who could effectively handle all of their communications needs.The SolutionWhile Finebloom & Haenel needed a quick replacement, they also wanted to be smart in making theircommunications decision. After looking at a variety of carriers, a vendor partner strongly recommendedWindstream. Upon further investigation, Finebloom & Haenel discovered the power of Windstream’sHosted VoIP and Data solution.Now that Finebloom & Haenel have consolidated their services to one provider, they are truly benefitingfrom their relationship with Windstream. They are enjoying the efficiency of one bill and they are nowconsulting directly with Windstream for any carrier issues and upgrades. With Remote Call Forwarding,they are able to forward numbers at will to other offices if needed. And with Hosted VoIP and Data’s“Find Me, Follow Me” feature, the attorneys can ensure that they never miss another phone call, as thisfeature routes incoming calls to cell phones, and even other offices when they are “on the go.”Since installing their initial services, Finebloom & Haenel has added another office. As they continue togrow, Windstream is making it easy for the law firm to expand and upgrade their existing solutionseamlessly while they are hard at work in the court room.To learn more about Windstream’s solutions, call 888-673-WIND (9463) or visitwindstreambusiness.com.

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