CASE STUDY                                                                                           RE/MAX Heartland, REA...
CASE STUDY                                                                                     In addition, the Hosted VoI...
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Case Study: Windstream Enterprise Remax

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In recent years, nearly half of the real estate transactions in eastern Jackson County, MO have been handled by RE/MAX Heartland, REALTORS®. Having a 30-year history in Jackson County, RE/MAX is very involved in the lives of the residents of Kansas City. And their stake in the community continues to
grow! In fact, RE/MAX Heartland, REALTORS® has been ranked in the top 500 US real estate
companies in both the RISMedia and REAL Trends surveys in the last five years.

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Case Study: Windstream Enterprise Remax

  1. 1. CASE STUDY         RE/MAX Heartland, REALTORS®The CustomerIn recent years, nearly half of the real estate transactions in eastern Jackson County, MO have beenhandled by RE/MAX Heartland, REALTORS®. Having a 30-year history in Jackson County, RE/MAX isvery involved in the lives of the residents of Kansas City. And their stake in the community continues togrow! In fact, RE/MAX Heartland, REALTORS® has been ranked in the top 500 US real estatecompanies in both the RISMedia and REAL Trends surveys in the last five years.The reason? Consistent growth. Not just in the residential real estate market, but in the consumers’faith in RE/MAX. This continued trust in the capability of RE/MAX agents can be attributed to constantinnovation. The real estate industry has made great strides in using technology and the Internet tomarket properties for sale to prospective buyers. The agents at RE/MAX believe that top qualitytelecommunications and Internet services are essential to their continued growth in the real estatecommunity.The ChallengeIn the fast-paced world of real estate where a prospective customer may call the office one time beforehanging up and dialing a competitor, real estate agents have to be readily accessible at all times.With increased attention on having a more capable, efficient telecommunications solution, themanagement at RE/MAX began to explore options to implement a more specialized provider.RE/MAX’s previous providers had been inefficient and unresponsive. So, when RE/MAX first spokewith Windstream, executives were eager to learn how a business-focused telecommunicationscompany could implement a total communications package aimed at making them even more efficient.The SolutionWhen the opportunity for contract renewal came up, RE/MAX executives spoke with Windstream aboutdelivering a VoIP solution. Windstream’s Hosted VoIP and Data bundle proved to be the perfect matchfor the four real estate offices. The “Find Me, Follow Me” and Call Forwarding features ensure RE/MAXagents that they will never miss another call.Windstream also designed a convenient solution for local calling, along with a DID system whereRE/MAX employees in all four offices could use 4-digit dialing to connect to each other without tying upthe switchboard.
  2. 2. CASE STUDY        In addition, the Hosted VoIP and Data Bundle includes a convenient web portal so that theadministration staff can manage their Windstream-hosted email addresses and trouble tickets. Further,the portal gives RE/MAX the ability to add validated accounting codes for long distance calling.The four offices were successfully and quickly moved to Windstream, in what RE/MAX executives saywas the smoothest cutover that they have ever experienced. The administration at RE/MAX reports thatthey love their custom-tailored Hosted VoIP and Data solution, and the careful attention thatWindstream gives to customer service.To learn more about Windstream’s solutions, call 888-673-WIND (9463) or visitwindstreambusiness.com.

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