Windows 7 Professional Supports Legacy of Customer Trust and Operational Efficiency for French IT
Windows 7 Customer Solution Case Study New OS Supports Legacy of Customer Trust and Operational Efficiency for French IT ConsultantOverview “First impressions are the most powerful, and we seeCountry or Region: FranceIndustry: IT Consulting, Professional Windows 7 providing that extra spark of excitementServices our customers need as they commit to a new OS.” Alex Huart, Director, Ordin-ereCustomer ProfileOrdin-ere is a Paris-based IT firm focusedon small and mid-sized businesses withexpertise across the entire networkspectrum—including custom softwaredevelopment. The company has 8 With a website greeting “Why trust Ordin-ere?” a small or mid-sizeemployees. business immediately understands what is most important to thisBusiness Situation French-based IT consultant. The firm is expert in the areas ofClients are firmly entrenched with existing network management, mobility and security, and customizedtechnology and need solid reasons toadopt a new OS. Ordin-ere is looking for software development for businesses in Paris and the surroundingtools to more efficiently and securely run areas. Ordin-ere is a Microsoft® Certified Partner and Smallits business and enhance customer trust. Business Specialist that has been invited to be part of a limitedSolution number of partners worldwide participating in the Windows® 7Ordin-ere is discovering features inWindows 7 that speed desktop navigation, Professional beta program called Ignite. It is discovering features inmonitor security, extend productivity and the Windows 7 operating system that are helping to manage itsproduce faster resolution to customerproblems. business with increased efficiency, ease and greater security. The firm has eight employees in its headquarters.Benefits Faster Navigation, More Efficient IT Easier Management of Security and Maintenance Extended Productivity and Comfort Problems More Easily Captured and Communicated Faster
Situation solutions. “The front line for securityBegun in 2003, Ordin-ere has rapidly grown problems aren‟t viruses, it is accidentaland won the confidence of a number of small destruction or loss,” said Huart. “And it canand mid-sized companies within its market be months before a user realizes a critical filearea. The IT firm and its customers take a is gone.”practical approach to the use of technology—find a solution that works and stick with it Solutionuntil there is a proven replacement. “Our As Ordin-ere expands its use of Windows 7clients only change hardware and operating within its IT business, it is discoveringsystems about every four years,” commented features that help it work more efficiently asAlex Huart, director, Ordin-ere. “Further, they well as manage security and maintenance.must be „excited‟ about the new technology inorder to trigger a change to the next Snap, Shake, Peek, Jump Listsgeneration.” The Windows Aero® Snap feature allows side- by-side window viewing by dragging windowsOther business challenges Ordin-ere must to borders, left and right. Grab and shake thedeal with include cost management, foremost screen to make all other screenscompatibility and data security. According to disappear. The Peek feature is invoked byHuart, Ordin-ere always tries to balance the clicking the lower right hand Show Desktopbusiness value of hardware and software. For rectangle. Ordin-ere user desktops areexample, if a printer is not working with an immediately visible to view gadgets and otherOS, he replaces it and moves on. The few desktop icons. Jump Lists allow users to seehundred euro it costs to replace the hardware the most recently used files by right-clickingfar outweighs wasting time trying to “force on the Taskbar.compatibility.” Resume, BootOrdin-ere also focuses on high leverage cost Windows 7 delivers faster boot and resumefactors such as people and cars. ”When it times from sleep mode, decreasing Ordin-erecomes to managing costs, IT is not the user wait time. Trigger Start Services in theproblem, cars and people are,” said Huart. “A underlying technology allow for efficientnew computer costs less than £1000 euro invoking of a variety of features and services.verses a month‟s salary and benefits whicheasily increases the cost to £3500 euro. Problem Steps RecorderPeople are many times more expensive than Problem Steps Recorder allows the Ordin-erehardware. The same is true with having to staff and customers to precisely capture andtravel to a client‟s office—car, fuel, insurance communicate a computer problem. It alsoand maintenance costs are enormous. So, enables Ordin-ere to document fixes, createusing technology to solve problems remotely tutorials or knowledge-based referenceor while on the road makes good business materials.sense.” Power ManagementWhat also makes good business sense is The Power Management feature in Windowsprotecting critical data. As an IT expert, Ordin- 7 provides increased energy savings andere understands the importance of computer longer battery life for Ordin-ere laptops.security for itself as well as its customers.However, it has discovered a human element Restore Previous Versionthat heightens the need for better security
Restore Previous Version allows Ordin-ere Control (UAC) to better match work styles andusers to right click on documents to restore a situations.”previous version. This is helpful when adocument is accidentally deleted and allows Extended Productivity and Comfortusers to revert back to a previous version of a Because of frequent business travel betweendocument. Switzerland, Paris and Belgium, Huart is conscious of the need to travel light.Action Center “Extended battery life means fewer kilogramsThis feature combines 10 security and on my shoulder. I don‟t have to carry an extramaintenance capabilities into a single view. battery,” said Huart. “Now the train trip toOrdin-ere users can quickly solve a variety of Paris takes only one battery.”problems or take a number of actions fromchecking software updates to backup Problems More Easily Captured andsettings. Communicated A perennial problem with customers isBenefits correctly understanding the precise computerFaster Navigation, More Efficient IT issue that needs resolution. According toOrdin-ere is finding more efficient navigation Huart, Problem Steps Recorder clarifies thistools within Windows 7 Professional. Huart communication process. “Another issue thatnoted that the Taskbar navigation is more Problem Steps Recorder solves for us iscomfortable and quick to use. Also, Jump precisely identifying the source of theLists, Pinning, Shake and Snap streamline malfunction. It‟s easy to blame the OS for anthe management of multiple documents application issue.opened on the desktop. Not only are usersmore productive, but they are enjoying using “Instead of trying to explain to a client how totheir computers more. clean up their Outlook® mailbox, we can simply show them using Problem StepsOverall, better navigation helps Ordin-ere Recorder,” said Huart. “They can see mousetake care of its customers faster, according clicks and screen captures for each step,to Huart. “Also,” he said, “fewer clicks mean making it harder to get lost and frustrated.”more money.” Problem Steps Recorder is also a faster wayEasier Management of Security and for Ordin-ere to create customer tutorials.Maintenance “In the past we‟ve built tutorials using FlashWindows 7 features such as Restore Previous which can take 20 minutes or more to putVersions and Advanced Backup are helping together,” said Huart. “Problem Stepsbetter secure data on laptops and desktops. Recorder takes a couple of minutes and it‟sUsers benefit from having a number of ways faster and easier.”to protect data. Supporting the Selling of TrustAction Center is an area where Ordin-ere The cornerstone of Ordin-ere‟s businessusers find it easier to provide support. “Action philosophy is built on the principle of trust.Center is helpful because it consolidates “We sell trust,” said Huart. “Trust is what oursecurity and maintenance information into clients really buy when they choose us as aone view,” said Huart. “It also allows a user to partner, so we‟re extremely careful aboutfine-tune security features like User Account what we recommend to them. We always try to under promise and over deliver.
For More Information Windows 7For more information about Microsoft “Rather than assume various devices work Faster and more reliable: Windows 7 will helpproducts and services, call the Microsoft with Windows 7 because they work with your organization use information technologySales Information Center at (800) 426- Windows Vista®, we verify and make sure to gain a competitive advantage in today‟s9400. In Canada, call the Microsoft we‟re presenting the right information to the new world of work. Your people will be able toCanada Information Centre at (877) 568- customer,” said Huart. “First impressions are be more productive anyway. You will be able2495. Customers who are deaf or hard-of- the most powerful, and we see Windows 7 to support your mobile work force with betterhearing can reach Microsoft text telephone providing that extra spark of excitement our access to shared data and collaboration(TTY/TDD) services at (800) 892-5234 in customers need as they commit to a new tools. And your IT staff will have better toolsthe United States or (905) 568-9641 in OS.” and technologies to enhance corporate ITCanada. Outside the 50 United States and security, data protection, and more efficientCanada, please contact your local deployment and management.Microsoft subsidiary. To access informationusing the World Wide Web, go to: For more information about Windows 7, go to:www.microsoft.com www.microsoft.com/windows/businessFor more information about Ordin-ereproducts and services, call 32-49-6163300 or visit the Web site at:www.ordin-ere.com Software and Services Hardware Products Fujitsu − Microsoft Windows 7 Professional Cisco − Microsoft Windows Vista Professional HP − Microsoft Windows XP Professional − Microsoft Office 2007 Professional − Windows Office Mac − Microsoft Small Business Server 2008 − Microsoft Exchange Server 2007 − Microsoft SQL Server 2008This case study is for informational purposes only. MICROSOFTMAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THISSUMMARY.Document published July 2009