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Volunteer Training Shrinks From Three Days to One Hour with Help of Windows 7 Professional


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Volunteer Training Shrinks From Three Days to One Hour with Help of Windows 7 Professional

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Volunteer Training Shrinks From Three Days to One Hour with Help of Windows 7 Professional

  1. 1. Windows 7 Customer Solution Case Study Volunteer Training Shrinks From Three Days to One Hour with Help of New OS Overview “Windows 7 Professional is so powerful and easy toCountry or Region: CanadaIndustry: Non-profit use that volunteers can now be trained and productive in one hour versus three days. Wow, whatCustomer ProfileSt. Albert Senior Citizens’ Club, Alberta, a wonderful solution to volunteer support!”Canada, is a day center providing a variety Brian Timmins, Manager, St. Albert Senior Citizens’ Clubof activities and programs for 670members. The non-profit has sevenemployees and eight PCs.Business SituationThe Club depends on a small staff andmany volunteers to run the organization. The St. Albert Senior Citizen’s Club, Alberta, Canada, is a bustlingHowever, retention and training of activity center for some 670 members. The non-profit relies on avolunteers consume valuable resources. small staff of dedicated professionals and a bevy of volunteers toSolution run the organization. However, volunteer training and retention is aUsing Windows 7 features, the non-profit isfinding help with faster computer training constant challenge. Using the IT expertise of MPECS, a Microsoft®and the self-help support built into the OS. Small Business Specialist, St. Albert is exploring the benefits of theNavigation and finding features aresimplifying getting work done. new Windows® 7 Professional operating system. The initial results indicate a very positive impact on the organization. Feature such asBenefits Training Shrinks From Three Days to One Federated Search, Problem Steps Recorder, Aero® desktop Hour experience, and Taskbar Customization are making the computer Volunteers Find Files Faster Faster IT Solutions, Tutorials easier to use and significantly reducing training time. Easier File Access for Volunteers Juggling Files Made Easier
  2. 2. Situation SolutionThe beginnings of the St. Albert Senior St. Albert is discovering Windows 7Citizens’ Club go back as far as 1973. The Professional features that are helping trainassociation was formed in response to a volunteers faster and increase productivity.need for a permanent location for seniorsocializing with easy access and storage Librariesspace. In 1974, at the recommendation of Libraries allow files to be assembled for easythe Women’s Institute of St. Albert to the team reference in a single folder or libraryAlberta-RCMP Century Project Committee, a regardless of where the original file is locatedproposal for the club was submitted and on the network.approved. The St Albert Senior Citizens’ Clubbegan providing a recreation centre for Federated Searchseniors of the area. This functionality enables St. Albert users on the network to find information--includingA building, originally the Teen Centre and in pictures and videos on local computers, asdire need of repairs and maintenance, was well as the local network and Internet. Themoved and renovated in part, with the search capabilities are deeper and more$20,000 grant it received. The rest was comprehensive.supplied by various service clubs andorganizations around town who offered Problem Steps Recorderfinancial assistance, manpower or both. The Problem Step Recorder allows St. Albert stafftown of St. Albert provided the facility at a to precisely capture and communicate anominal fee. computer problem. It also enables staff to document fixes, create tutorials orIn August 1975, the St. Albert Senior Citizens’ knowledge-based reference materials forClub was incorporated. Today it provides customers.seniors with a place to socialize and stayactive by participating in recreational Taskbar Customizationprograms, other activities or by volunteering. Jump Lists allow St. Albert users to see theThe finances and day-to-day operations of the most recent files by right-clicking on theClub are controlled by an elected board. taskbar.Member-run committees develop andorganize projects and activities for the Club Aero desktop experienceas well. In Aero, the Snap feature positions windows side-by-side view by dragging windows toAccording to Brian Timmins, manager, St. borders, left and right. Grab and shake theAlbert Senior Citizens’ Club, “Our biggest foremost screen to make all other screenproblem is managing the costs associated behind disappear. The Peek feature iswith the training and retention of volunteers. invoked by clicking the lower right hand ShowTraining typically takes three days and diverts Desktop rectangle. The desktop isthe resources of our core staff. immediately visible to view gadgets and other desktop icons.“A secondary issue is doing things efficientlyso we spend the non-profit monies verycarefully.”
  3. 3. BenefitsTraining Shrinks From Three Days to One Easier File Access for VolunteersHour “Libraries hold great promise for us in termsVolunteer training typically takes three days of more easily managing programs. I can pulland turnover is high. The result is a huge, all of the files for the Meals on Wheelsreoccurring time commitment to get new program into a single folder that volunteerspeople up to speed on the computer. can use. They don’t have to hunt for filesAccording to Timmins, Windows 7 seems to anymore. They’re all in one place,” saidbe helping in a significant way. “Windows 7 is powerful and easy to use that volunteerscan now be trained and productive in one “Because Windows 7 is so easy to use,hour versus three days. Wow, what a volunteers can be trained and productive verywonderful solution to volunteer support!” quickly. They can help us prepare grants so we save twice--no-cost help to get operatingVolunteers Find Files Faster funds.”Where files are saved is less of an issue withthe enhanced search capabilities of Windows Juggling Files Made Easier7. “Federated Search eliminates the need to One of Timmin’s favorite set of Windows 7train volunteers in how to find a number of features helps to navigate files in a muchdocuments,” noted Timmins. It also makes more efficient way. “The Aero desktopwhere they store files less critical. We can experience and Taskbar features makefind practically any kind of file anywhere on juggling a lot of word, email and spreadsheetlocal drives or network.” documents extremely easy. We can also pin important documents so they are Faster IT Solutions, Tutorials immediately available. They make us moreProblem Steps Recorder is providing two productive because we don’t have to hunt forsolutions in one for St. Albert as noted by the files.Timmins. “Solving IT problems is fasterbecause of Problem Steps Recorder. We “I didn’t realize it until it happened, but whendon’t have to worry about trying to describe you shut down Windows 7 with files opened,the issue in email or call. This feature it remembers where you left off. All of mycaptures all screens and keystrokes to more same files are just as I left them. Veryprecisely communicate the problem to our IT impressive!”consultant.“The other benefit of Problem Steps Recorderis as a training tool. One of our main staff canrecord the member entry process for quickreference by any volunteer if they forget. Thiskind of built-in help with Windows 7 is likehaving a PC trainer on staff.”
  4. 4. For More Information Windows 7For more information about Microsoft Faster and more reliable: Windows 7 will helpproducts and services, call the Microsoft your organization use information technologySales Information Center at (800) 426- to gain a competitive advantage in today’s9400. In Canada, call the Microsoft new world of work. Your people will be able toCanada Information Centre at (877) 568- be more productive. You will be able to2495. Customers who are deaf or hard-of- support your mobile work force with betterhearing can reach Microsoft text telephone access to shared data and collaboration(TTY/TDD) services at (800) 892-5234 in tools. And your IT staff will have better toolsthe United States or (905) 568-9641 in and technologies to enhance corporate ITCanada. Outside the 50 United States and security, data protection, and more efficientCanada, please contact your local deployment and management.Microsoft subsidiary. To access informationusing the World Wide Web, go For more information about Windows 7, go to: more information MPECS products andservices, call 780-458-2028 or visit theWeb site at: www.mpecsinc.caFor more information about The St. AlbertSenior Citizens Club products and services,call 780-459-0433 or visit the Web site Software and Services Hardware  Products  Lenovo − Microsoft Windows 7 Professional  HP − Microsoft Windows XP® Professional  Dell − Microsoft Office® 2007 Professional − Microsoft Small Business Server® 2003This case study is for informational purposes only. MICROSOFTMAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THISSUMMARY.Document published July 2009