X-tend Saves 2,200 Hours Annually with Windows 7 Professional
Windows 7 Customer Solution Case Study Microsoft® Customer X-tend Saves 2,200 Hours Annually with Windows® 7Overview ―My PC starts and resumes right away, easily savingCountry or Region: UkraineIndustry: Software Development and E- me 30 minutes or more a day.‖commerce Solutions Nick Podovzhniy, CEO, X-tendCustomer ProfileUkraine-based X-tend provides leadingsoftware development, Internet and E-commerce solutions to regional and Since 1997, Ukraine-based X-tend has been providing leadinginternational businesses. software development, Internet, and e-commerce solutions toBusiness Situation small- to medium-sized businesses worldwide. X-tend’s team of 20X-tend needed to speed up core businessprocesses and help customers solve IT programmers and four administrative professionals work to give theissues faster to give its employees, company’s nine clients, with over 150 PCs, high-quality, reliablepartners and customers more time to focuson revenue-producing activities. solutions and services at competitive prices.SolutionBy deploying Windows 7, X-tend simplified ―We are dedicated to giving our customers profitable, reliableand accelerated everyday tasks, and modes of cooperation and communication via our products,‖ saysimproved the way it communicated andsolved IT issues. Nick Podovzhniy, CEO, X-tend. ―Because of this commitment, we work hard to find the best, most economical technical solutions.‖Benefits 2,200 hours saved annually IT issues fixed ~10% faster With the Windows® 7 Professional operating system, the company ~10% energy savings could streamline everyday tasks and improve the way they communicated IT issues, resulting in increased productivity and more time to develop innovative new solutions for its customers.
―[Windows 7 has] an―[Windows 7 has] an Situation faster boot-up and resume times; improved X-Tend wanted to find a way to streamline power management for enhanced battery life;improved user interfaceimproved user interface and accelerate core business processes so and increased reliability, stability andthat should allow forthat should allow for its employees could get more done. Simply security.‖ starting up and resuming machines wouldfaster boot-up andfaster boot-up and take several minutes at a time, resulting in With Windows 7, users no longer need to waitresume times; improvedresume times; improved hundreds of hours of lost productivity over several minutes for their machines to start up the course of a year. Since the company’s or resume. Also, they can quickly find filespower management forpower management for employees worked with several documents and applications across entire networksenhanced battery life;enhanced battery life; and simultaneously, they often found it time- simply by typing in a search phrase. New consuming to filter through multiple windows features also facilitate customized desktopand increased reliability,increased reliability, when searching for a specific file or folder. organization for fast, easy access tostability and security.‖stability and security.‖ frequently used documents. Also included When customers had IT issues, they would with Windows 7 is an intuitive feature thatBrad Brooks, Corporate Vice President, often reach out to X-tend for help. But it helps users and technicians solve IT issuesWindows Consumer Product Marketing would be difficult for customers to relay faster. precisely what issues they were experiencing, making it challenging for X-tend to explain the Benefits situation to a support technician. It could take hours – or even several days – to Improving Communication diagnose and solve a problem this way. X- The Windows 7 Problem Steps Recorder tend wanted to simplify and streamline this allows users to record their interactions with process, so issues could be solved faster, an application, capturing screen-by-screen giving its employees, customers and partners snapshots of exactly what’s happening. This more time to focus on revenue-producing saves them from having to explain issues in activities. detail and it saves help desk technicians from having to recreate problems before It became clear to X-tend that it needed to being able to diagnose and solve them. speed up everyday tasks and simplify the way it addressed IT issues. But to avoid ―Problem Steps Recorder is really good for compromising the company’s promise of our remote help desk support specialists,‖ providing the best solutions at affordable says Viacheslav Shestakov, Director of X- costs, they had to find the most effective tend. ―Often our customers will call them solution at the most cost-efficient price. directly and try to explain the problem they’re experiencing, but technicians still have to―Problem Steps Recorder Solution make sure they’re getting all the details as To realize this vision, X-tend deployed they then have to recreate the problem,is even better than what Windows 7 Professional. This new system is diagnose, solve it and restart the system. It’swe expected because we faster, more reliable, and easier-to-use, all very time-consuming. With Problem Steps helping users reduce idle time and maximize Recorder, the help desk technicians can seecan also use it to create productivity. As Brad Brooks, Corporate Vice exactly what’s happening and can then solvereally detailed, image- President of Windows Consumer Product problems right away, saving everyone Marketing points out, Windows 7 has ―…an enormous amount of time.‖driven training materials improved user interface that should allow forfor new employees.‖Viacheslav Shestakov, Director, X-tend
Shestakov sees even greater potential for Removing Compatibility Roadblocks this application in its ability to assist with X-tend has also discovered that Windows 7 training manual development. ―Problem helps them get the most out of existing Steps Recorder is even better than what we technology investments with Windows XP expected because we can also use it to Mode. ―Many of our customers are create really detailed, image-driven training dependent upon applications that were materials for new employees,‖ he says. developed or purchased several years ago, and they were concerned about Boosting Productivity compatibility,‖ says Shestakov. ―Using PCs running Windows 7 start up, shut down Windows XP Mode in Windows 7, they can and resume much faster than with previous continue to use these mission-critical operating systems. Podovzhniy says this business applications without interruption.‖ improvement has contributed to significant time savings for the company. ―Windows 7 is Saving Energy and Time so much faster and more responsive than any X-tend is always brimming with innovative other system I’ve seen. My PC starts and new ideas to help customers streamline resumes right away, easily saving me 30 communications and work more effectively. minutes or more a day.‖ Now that they have Windows 7, company leaders feel they can dedicate more time to The Windows Desktop Search feature also making these visions a reality. helps users save time by helping them find what they’re looking for in seconds. To locate Podovzhniy points out that the Power a file or application, users can simply type a Management feature included with Windows search phrase in the Instant Search box 7, which reduces energy consumption by located on the desktop, and the search automatically shutting off unused engine will scan through the PC, HomeGroup, applications and adjusting screen display network, and even the Internet to locate the brightness, is an important addition that will right document. help save even more time and reduce energy costs. With Jump Lists, users can see files they’ve used recently by right-clicking the mouse on ―I must say that Windows 7 is more―The Windows Desktop the taskbar icon, and Taskbar Pinning allows economical and my laptop lasts longer thanSearch is one of the best users to drag and drop frequently used with previous operating systems. The Power documents on the taskbar for fast, easy Management feature is just one of the manyfeatures of Windows 7. access. Combined, these Taskbar good new improvements included withAnd because we work with personalization improvements help Windows 7. I can save on energy costs, save Podovzhiny and his team work much more on time, and get more life out of my laptop,‖a large number of files at productively. he says. ―We needed more time, andonce, the Jump Lists and Windows 7 gives it to us.‖ ―The Windows Desktop Search is one of theTaskbar Pinning features best features of Windows 7,‖ he says. ―Andare really very helpful— because we work with a large number of files at once, the Jump Lists and Taskbar Pinningand remarkably simple to features are really very helpful – anduse.‖ remarkably simple to use.‖Nick Podovzhniy, CEO, X-tend