UK Recruiting Firm Increases Productivity by 15% with Windows 7 Professional
Windows 7 Customer Solution Case Study UK Recruiting Firm Increases Productivity by 15% with Windows® 7Overview “With Windows 7, we are saving time, safeguardingCountry or Region: UKIndustry: Business Services our data, and increasing productivity at the human level.”Customer Profile Paul Flynn, Director, Health and Safety PartnershipThe Health and Safety Partnership is aleading recruiting firm for health, safetyenvironmental, and quality sectors in theUK. The Health and Safety Partnership is a leading recruiting firm forBusiness Situation health, safety, environmental, and quality sectors in the UK. BasedThe Health and Safety Partnership in Birmingham, England, the firm has matched hundreds ofmanaged large amount of importantinformation efficiently and safely. When the professionals with leading companies since 2003.firm began experiencing computing issues,it needed to solve the problem quickly. The company supports multiple clients and hundreds of jobSolution candidates, necessitating highly efficient systems and businessWindows 7 Professional helped improveefficiency by reducing time-to-resolution for continuity functions. As the list of clients has grown, the need forcomputing issues, while safeguarding business efficiency has also grown. So when the company beganinformation, and speeding up businessprocesses. experiencing computing issues due to sluggish PC performance, it needed to solve the problem quickly.Benefits Saved ~50 help desk hrs/yr Productivity up over 15% By deploying the Windows® 7 Professional operating system, the Prevented data loss company has improved efficiency by reducing time-to-resolution for computing issues, while safeguarding information, and speeding up business processes associated with everyday tasks.
“Windows 7 Professional Situation operate in an IT-managed or business Operating with a staff of seven, the Health environment where security and productivityis the recommended and Safety Partnership provides recruiting are critical,” says Mike Ybarra, Windowschoice for small services for hundreds of companies in the General Manager at Microsoft®. “For those health, safety, environmental, and quality running Windows Vista® Business, it will be abusinesses and for people sectors, which requires the collection, very logical move to Windows 7 Professional.”who work at home but manipulation, and analysis of vast amounts of sensitive business information. Benefitshave to operate in an IT-managed or business To operate efficiently and effectively, the Reducing Time-to-Resolution company relies heavily on its computer Today, powerful diagnostic andenvironment where systems, and a specialized, third-party troubleshooting tools built into Windows 7security and productivity recruiting software program. Recently, it Professional make it easier for users to noticed an increase in system issues that resolve many issues themselves, and whenare critical. For those were slowing business processes and users do need help desk support, Problemrunning Windows Vista inhibiting the performance of its recruiting Steps Recorder helps reduce time-to- software. “We were sending five to six calls a resolution by making it easier toBusiness, it will be a very week to the help desk, resulting in significant communicate the details of the issue.logical move to Windows downtime,” says Paul Flynn, Director of the Health and Safety Partnership. “And for us, Users record their interactions with an7 Professional.” downtime means lost productivity, and application, and capture a detailed screen-by-Mike Ybarra, Windows General Manager, ultimately missed revenues.” screen view, along with accompanyingMicrosoft Corporation information. They send the recording to the The company needed to find a way to make it help desk agent for faster, easier diagnosis easier for staff members to get working and and resolution – a process Flynn experienced stay working, and to safeguard client firsthand. “I had a problem recently that I information from loss or damage. needed help desk support for,” Flynn recalls. “With Problem Steps Recorder, I simply Solution pressed the „record‟ button, and emailed it The Health and Safety Partnership deployed off to our help desk, and that was it. Problem Windows 7 in 2009. The new system‟s solved.” powerful diagnostic and troubleshooting tools increased uptime by making it easier for According to Flynn, Problem Steps Recorder users to resolve more issues themselves, is shaving approximately 15 minutes off each while reducing time-to-resolution issues that help desk call – or more than 50 hours of required a help desk call. Strong security and productive time annually. He says, “We‟re document recovery features protect user data getting more than a week back in productive from security threats and loss due to failed or time due to Problem Steps Recorder.” missing backups. In addition, Windows 7“We‟re getting more than increases business efficiency by simplifying Safeguarding Informationa week back in productive everyday tasks, and speeding up access to Information Security is a top priority for information employees need to get their jobs companies like Health and Safetytime due to Problem done. Partnership, which must protect sensitiveSteps Recorder.” information against security threats such as “Windows 7 Professional is the spyware or information theft, or data lossPaul Flynn, Director, Health and Safety recommended choice for small businesses caused by failed or missing backups.Partnership and for people who work at home but have to
“The business continuity The strong Windows 7 security features help to infrequently used files and information. protect systems against malware and other Now, users simply type questions andfeatures in Windows 7 are forms of security threats. Advanced Backup phrases in the Instant Search box, andgiving us the ability to lets users schedule periodic data backups Windows 7 scours a local PC, HomeGroup, that automatically save specific data or the network, external drives, and the Internet toprotect our important entire system image, while Restore Previous find the information needed. For example,information at the highest Versions creates a shadow copy of typing in “power management,” or “dim documents so users can instantly recover screen,” will bring in the power managementlevels. This is an immense files that have been accidentally deleted or feature that extends laptop battery life.benefit to our business changed. Windows 7 Libraries enable the company‟sefficiency.” The Windows 7 Encrypting File System (EFS) recruiters to share information quickly andPaul Flynn, Director, Health and Safety enables users to encrypt files or folders that easily, while providing version control.Partnership contain sensitive information. “The business Libraries are collections of related files and continuity features in Windows 7 are giving us folders that can be aggregated and shared the ability to protect our important between users. Users simply create a Library information at the highest levels,” says Flynn. category, and then drag files and folders from “This is an immense benefit to our business other network locations into those libraries. efficiency.” The user can then access and edit any of the documents in those folders anytime – Speeding up Business Processes streamlining projects by providing a single, Windows 7 Aero® desktop personalization unified view of project elements. features increase productivity by reducing time spent on redundant tasks such as “Search is brilliant, but Search coupled with aligning windows in order to compare Libraries is more than we could have hoped information between documents. Aero for in a productivity tool,” says Flynn. “We are “Snap,” lets users position windows side-by- saving time, and improving quality by sharing side for simultaneous viewing. Aero “Shake,” information more effectively.” allows users to minimize all windows at once, and Aero “Peek,” makes windows transparent Process Efficiency so users can see what‟s on the desktop. One of the biggest challenges associated with“Search is brilliant, but running a data-driven organization is ensuring With Jump Lists, users see recently-accessed that staff members understand and executeSearch coupled with files by simply right-clicking on an icon. They standard processes precisely. The Health andLibraries is more than we can keep frequently used documents and Safety Partnership is using the Windows files handy by pinning them to the Jump List, Problem Steps Recorder to automatically andcould have hoped for in a and for even faster access, they can pin files accurately capture core processes, such asproductivity tool. We are directly to the Taskbar. “These changes to the the ones steps recruiters must take to qualify interface seem small at first, but they have a candidate, or instructions on how to use thesaving time, and had a fantastic impact,” says Flynn. “What company‟s recruiting software. “What used toimproving quality by were once long, arduous tasks such as data take us one to two days now takes us one to comparison, and analysis of candidate two hours – a huge time savings,” says Flynn.sharing information more qualifications are now a snap!” “With Windows 7 we are saving time,effectively.” safeguarding our data, and increasing Federated Search enables users to find files productivity at the human level.”Paul Flynn, Director, Health and Safety and folders instantly – rather than spendingPartnership painful minutes trying to remember pathways