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Netlink IT Boosts Productivity with Windows 7 Professional


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Netlink IT Boosts Productivity with Windows 7 Professional

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Netlink IT Boosts Productivity with Windows 7 Professional

  1. 1. Windows 7 Customer Solution Case Study Netlink IT Boosts Productivity with Windows® 7Overview “We need speed, speed, and more speed. AndCountry or Region: UKIndustry: IT Services Windows 7 is all about speed.” Richard Tubb, Owner, Netlink ITPartner ProfileNetlink IT is a consultancy and managedservices firm that functions as anoutsourced IT department for an array ofsmall and medium-sized enterprises. Netlink IT is a consultancy and managed services company thatBusiness Situation functions as an outsourced IT department for an array of small andNetlink IT had become frustrated with the medium-sized enterprises in the UK Midlands. Specializing in ITamount of time they were losing each weekto PC performance inefficiencies and Infrastructure Support and Solutions, Netlink IT offers IT support,escalating helpdesk resolution times. project management, and strategic consultation, and is known forSolution providing quality service at competitive prices.Using Windows 7 Professional, Netlink IThas improved the speed of everydaybusiness processes, and enabled the The company found that it needed to achieve significant gains incompany to resolve customer helpdesk the speed of its core business processes, and streamline theissues faster. resolution of common helpdesk calls in order to achieve its goals.Benefits By deploying the Windows® 7 Professional operating system, 1/3 faster PC boot-up Lower helpdesk call volume Netlink IT was able to optimize the speed and efficiency of its Faster ticket resolution everyday tasks, and address helpdesk inquiries more quickly and easily, providing new levels of service and value to its customers.
  2. 2. “As a small service Situation Netlink IT deployed Windows 7 after Netlink IT owner Richard Tubb found that his attending several training sessions andprovider, we need to company’s systems were becoming less and demos. After several months of using themake the most of all our less able to support the kind of growth it was operating system, Netlink IT CEO Richard experiencing. “As a small service provider, we Tubb reports that the operating system hasresources at all times. need to make the most of all our resources at exceeded all his expectations. “We needBeing held back by our all times,” he says. “Being held back by our speed, speed, and more speed,” he says. own systems was simply not an acceptable “And Windows 7 is all about speed.”own systems was simply outcome.”not an acceptable Benefits As the business grew, Tubb and hisoutcome.” consultants became frustrated with the A Solid PC Experience to Speed CoreRichard Tubb, Owner, Netlink IT amount of time they were losing each week Business Processes to system sluggishness and troubleshooting The most immediate benefit Netlink IT inefficiencies. Time that should have been realized with Windows 7 was faster, more spent serving customers was instead being solid computing. Windows 7 sFaster enables taken up with waiting for system responses, rapid start up, shut down, and resume from and endless detective work related to standby, giving users a faster-responding and customer support issues. more reliable PC experience overall. Tubb realized it was time for a change. In According to Tubb, the difference is dramatic. order for Netlink IT to continue its growth, the “With Windows 7, our average boot-up time company needed a solution that would has been accelerated by more than 33%,” he enable increased system speed and states. “Just being able to turn on a computer reliability, improved troubleshooting and and get to work quickly is a huge problem-logging capacity, with streamlined, improvement, and the reduction in downtime user-friendly interface and features. He found for minor technical interruptions keeps us what he was looking for in Windows 7. productive all day.” Solution For RAM-intensive projects, Netlink IT“Windows 7 Professional After considering his organization’s strategic consultants take advantage of Windows 7is the recommended needs, and an array of possible solutions, ReadyBoost™. With ReadyBoost, a USB drive Tubb made the decision to upgrade his firm’s acts as a temporary extra memory to improvechoice for small operating systems to Windows 7 performance without the expense ofbusinesses and for Professional. Windows 7 is a fast technology, additional hardware. designed for ease of navigation and use. Itpeople who work at enables users to work faster and smarter, Faster Helpdesk Resolutionhome but have to without having to learn a new way of doing According to Tubb, many of Netlink IT’s things. According to Windows General helpdesk calls from customers revolveoperate in an IT- Manager Mike Ybarra, “Windows 7 around locating missing files on corporatemanaged or business Professional is the recommended choice for networks. By upgrading customer operating small businesses and for people who work at systems to Windows 7, users can now takeenvironment where home but have to operate in an IT-managed advantage of Windows Desktop Search,security and productivity or business environment where security and which deepens search capabilities and productivity are critical.” enables Windows to search local drives,are critical.” networks, external drives, and the Internet.Mike Ybarra, Windows General Manager,Microsoft Corporation
  3. 3. For More Information Once located, all file and application folders Windows 7For more information about Microsoft associated with a specific project or process Faster and more reliable: Windows 7 will helpproducts and services, call the Microsoft can be collected into Libraries. Providing a your organization use information technologySales Information Center at (800) 426- single, unified view of related resources, to gain a competitive advantage in today’s9400. In Canada, call the Microsoft Libraries can be shared between users for new world of work. Your people will be able toCanada Information Centre at (877) 568- easier collaboration. be more productive anyway. You will be able2495. Customers who are deaf or hard-of- to support your mobile work force with betterhearing can reach Microsoft text telephone But Windows 7 can do more than just search. access to shared data and collaboration(TTY/TDD) services at (800) 892-5234 in Today when customers contact Netlink IT with tools. And your IT staff will have better toolsthe United States or (905) 568-9641 in a technical issue, consultants can identify and technologies to enhance corporate ITCanada. Outside the 50 United States and and resolve problems faster using the new security, data protection, and more efficientCanada, please contact your local Windows 7 Problem Steps Recorder. deployment and management.Microsoft subsidiary. To access informationusing the World Wide Web, go to: Problem Steps Recorder automatically accurately captures user actions that result in For more information about Windows 7, go to: computer errors. This enables consultants to more information about Netlink IT easily re-create problems, identify solutions,products and services, call 0800 0193 and resolve customer issue without the time870 or visit the Web site at: and guesswork previously required. “If staff can dedicate less time to helpdesk functions, I can redeploy them to projects with higher margins,” says Tubb. “Clients’ problems are solved faster, and we earn more money. That’s a win-win situation.” From providing more solid PC performance to streamlining helpdesk resolution, Tubb is singing the praises of Windows 7. “Windows 7 just works,” he states emphatically. “It is snappy...Im a huge fan!” Software and Services  Products − Windows 7 Professional© 2009 Microsoft Corporation. All rights reserved. This casestudy is for informational purposes only. MICROSOFT MAKES NOWARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.Microsoft®, Windows® and ReadyBoost™ are either registeredtrademarks or trademarks of Microsoft Corporation in theUnited States and/or other countries. All other trademarks areproperty of their respective owners.Document published June 2009