Microsoft® Customer pmOne Saves 3,700 Hours Anually with Windows® 7 Professioanl - Case Study
Windows 7 Customer Solution Case Study Microsoft® Customer pmOne Saves 3,700 Hours Annually with Windows® 7Overview “Windows 7 is much more than eye candy. It will helpCountry or Region: AustriaIndustry: IT Services you accomplish more in less time – and you won‟t want to go back.”Customer Profile Michael Gfrorner, IT Director, pmOneAustria-based pmOne provides leading BIand CPM Solutions to approximately 200small- to medium-sized businesses acrossthe region. Founded in 2007, Austria-based pmOne provides innovative Business Intelligence and Performance Management solutions toBusiness SituationPmOne wanted to speed up core business around 200 companies. The company provides comprehensivefunctions and enhance mobility to foster consulting, planning, and ongoing support to help customers meetgreater productivity and continue providing the complex challenges of today‟s global marketplace.leading solutions to its growing client base.Solution Although the company‟s leaders believe that nothing is impossibleBy deploying Windows 7 Professional,pmOne was able to accelerate everyday given enough time, they recognize that rising economic concernstasks and increase mobile flexibility, giving are pressuring employees, partners, and clients to get more done inemployees more time to get more done less time - with minimum cost. They began to lookout for the mostwhile strengthening customerrelationships. efficient, flexible and cost-effective technical solutions that would facilitate greater productivity and mobility for workers increasinglyBenefits ~3,700 hours saved annually on-the-go. Reduced downtime Battery life extended ~10% Increased mobile user flexibility By deploying the Windows® 7 Professional Operating system, pmOne found the fast, reliable and effective solution it was seeking.
“The Windows Desktop Situation Extended battery life and simplified network PmOne needed to find a way to speed up set ups facilitate greater flexibility for usersSearch is so good, that I internal processes so it could boost employee who rely on their mobile systems whendon‟t even maintain a productivity and dedicate more time to traveling to core business functions or setting providing the high-quality customer service up presentations. Combined, thesefolder structure on my and innovative solutions it had become improvements have allowed pmOne tolocal drive anymore.” known for. Resuming systems from sleep significantly improve productivity and mode would take several minutes, and core dedicate more time to developing robustMichael Gfrorner, IT Director, pmOne tasks like creating training manuals for solutions for its customers. consultants or installation guides for customers was time-consuming and labor- Benefits intensive. Speeding Up Core Processes Since the company sends consultants to work Faster start up and resume means users no on customer sites, they relied on efficient, longer have to wait several minutes for reliable laptop systems. But they often found systems to respond – shaving off minutes of that batteries would run out of power in just a idle time each day. Users working with few hours. Also, setting up new network several documents simultaneously benefit environments meant scouring through lists of from the easy-to-use features included with available connections to find the right one. the Windows 7 Aero® enhancements. Users can use this feature to “snap” windows side- It became clear to pmOne that in order to by-side to view several at once, or “peek” accelerate everyday tasks and foster a more behind them to see what‟s on the desktop. user-friendly mobile working environment, it would need to find a fast, intuitive and cost- “Overall, my PC runs much faster with efficient solution. Windows 7 than with previous systems and I use Aero enhancements like „snap‟ and Solution „peek‟ all the time,” says Michael Gfrorner, IT To make this vision a reality, pmOne turned Director of pmOne. “In fact, I wonder how I to Windows 7 Professional. Designed with a ever got by without these features.”“[Windows 7 offers] an more intuitive user-interface and faster core processes than previous systems, Windows 7 The Windows Desktop Search also helpsimproved user interface allows users to get more done in less time. As users save significant amount of time. Thisthat should allow for Brad Brooks, Corporate Vice President of search engine scans the PC, HomeGroup, Windows Consumer Product Marketing, network, or even the Internet to find whatfaster boot-up and shut- points out, Windows 7 offers “…an improved users are looking for – all they have to do isdown times; improved user interface that should allow for faster boot and shut-down times; improved power type a search phrase in the Instant Start Search box. “The Windows Desktop Search ispower management for management for enhanced battery life; and so good, that I don‟t even maintain a folderenhanced battery life; increased reliability, stability and security.” structure on my local drive anymore,” Gfrorner says.and increased reliability, By simplifying tasks like file searches, andstability and security.” improving system responsiveness, users no longer have to wait for their systems to Increasing Flexibility For professionals who frequently travel toBrad Brooks, Corporate Vice President, respond – giving them more time to focus on client offices for meetings or to provideWindows Consumer Product Marketing, crucial projects and strengthen customer consultative support, having efficient, reliableMicrosoft Corporation relationships. systems is crucial. With improved Power
“Power Management is Management integrated with Windows 7, Simplifying Resolution and Training laptop batteries last longer so users can rely PmOne‟s company leaders have seen ajust great. This feature on their machines running for hours at a dramatic improvement to speed, reliabilityhelps my machine run time. This energy-smart feature automatically and productivity by using Windows 7. They shuts off components and applications that have even found an unexpected way to helpat least 20-30 minutes are not in use and employs adaptive screen customers streamline software integrationlonger than it did when display brightness to maximize energy usage. with Problem Steps Recorder, a new feature “Power Management is just great,” says included with Windows 7. By taking screen-running previous Gfrorner. “This feature helps my machine run by-screen snapshots quickly and easily, thissystems.” at least 20-30 minutes longer than it did new feature not only helps resolve IT issues when running previous systems.” faster, but also assists in the creation ofMichael Gfrorner, IT Director, pmOne training manuals – a tool that pmOne relies With Network Connection Wizard, users can on to train new consultants and show connect to new network environments quickly customers how to install new systems. and easily. Instead of displaying lists of potential connections from which users have “Problem Steps Recorder is fantastic,” to choose, this feature detects and connects Gfrorner said. “It works perfectly for solving IT to the right one instantly. “The Network issues, but with the ability to take step-by- Connection Wizard works perfectly,” said step screenshots, it is also perfect for Gfrorner. “I only wish I had had this feature creating manuals and training documents.” sooner!” he says with a smile. Spreading the Word Gfrorner is equally enthusiastic about the With all the enhancements combined, Mobility Center feature, which allows users to Gfrorner suggests that other businesses turn control all mobility settings, such as to Windows 7 for improved performance and presentation settings, and extend desktop-to- greater productivity. “I‟ve already mobile devices simply by pressing the recommended Windows 7 to clients and Windows key + P. “I can‟t tell you how helpful business partners – but I‟ve always given Mobility Center is,” Gfrorner says. “Simply them a bit of advice,” he said. “It‟s an put, I‟ve been waiting for this feature since I attractive system with a great design, but started using laptops – and I‟m extremely don‟t let its good looks fool you: Windows 7 is“Problem Steps pleased that Windows 7 has made this a much more than eye candy. It will help youRecorder is fantastic. It reality.” accomplish more in less time – and you won‟t want to go back.”works perfectly forsolving IT issues, butwith the ability to takestep-by-stepscreenshots, it is alsoperfect for creatingmanuals and trainingdocuments.”Michael Gfrorner, IT Director, pmOne