Maritime Museum Gains More than 350 Hours in User Productivity with Windows 7 Professional
Windows 7 Customer Solution Case Study Maritime Museum Gains More than 350 Hours in User Productivity with Windows® 7Overview “Windows 7 makes our systems more reliable and ourCountry or Region: UKIndustry: Museum people more efficient. We couldn’t have dreamed of a better solution.”Customer Profile Jonathan Griffin, Museum Director, National Maritime Museum Cornwall, UKThe National Maritime Museum Cornwall isthe UK’s leading regional maritimeeducation, research, and conservationcenter for small boats. The National Maritime Museum Cornwall is the UK’s leadingBusiness Situation regional maritime education, research, and conservation center forThe museum needed a solution that would small boats.increase efficiency and system reliabilityfor its staff members without increasingoverhead. A staff of 35 manages catering, museum exhibits, special events,Solution retail, and ticketing functions – all highly detailed processesBy deploying Windows 7, the Maritime requiring large amount of data that must be tracked andMuseum was able to simplify everydaytasks, speed up business processes, and manipulated daily. In order to maximize profit potential, thereduce downtime due to system issues. museum must keep headcount down without sacrificing services. ItBenefits needed a solution that would increase efficiency and system Productivity up 350 hrs./yr. reliability for its staff members without increasing overhead. Downtime drops ~20 hrs./yr. Content development up ~25 By deploying the Windows® 7 Professional operating system, the Maritime Museum was able to simplify everyday tasks, speed up business processes, and reduce downtime due to system issues, enabling its users to spend more time on core business functions.
“Windows 7 speeds up Situation Benefits The Maritime Museum is a large, multi-small tasks our faceted, process-driven organization that Simplifying Everyday Tasksemployees perform over must manage overhead tightly in order to Windows 7 desktop personalization features maintain profit margins. Employees spend a increase productivity by reducing time spentand over again, every day. large amount of time each day comparing on redundant tasks such as comparing dataThat saves us and manipulating information, transferring it in Microsoft Access databases, and retrieving between databases, and managing details for files and documents users need to get theirapproximately 10 hours complex events. jobs done. Windows 7 Aero® Enhancementsper employee annually – “Snap,” “Peek,” and “Shake,” enable users to According to Jonathan Griffin, Museum instantly arrange windows side-by-side –more than two full weeks Director, the operations of this type of without using valuable time to rearrange andof productive time!” business can be complex. He says, “In re-size them. Users can also minimize or essence, we manage several different maximize windows with just a keystroke orJonathan Griffin, Museum Director, National businesses within our walls. This means each mousing over an icon, eliminating time-Maritime Museum Cornwall, UK staff member must perform several different consuming mouse clicks and key strokes, jobs while dealing with vast amount of data and making it simple and fast to navigate and information.” through multiple documents without losing data. The museum needed a solution that would enable them to reduce time spent on With Jump Lists, users see recently-used files redundant tasks, while improving accuracy by simply right-clicking the icon. They can and efficiency – but without requiring keep documents and files handy by pinning additional staff. them to the Jump List – or, for faster access, they can pin them directly to their taskbar. Solution Overview The Maritime Museum deployed Windows 7 According to Griffin, the new features seem in 2009. Windows 7 increases productivity small at first, but the time they save adds up by simplifying everyday tasks, and makes it significantly. “Windows 7 speeds up small easy to document processes and efficiency tasks our employees perform over and over methods so users can spend more time on again, every day,” says Griffin. “That saves us value-added work. In addition, Windows 7 is a approximately 10 hours per employee stable, highly reliable solution that reduces annually – more than two full weeks of computing issues, and its powerful diagnostic productive time!”“I believe Windows will and troubleshooting features enable users to resolve more issues themselves, reducing Enhancing Efficiencyremain at the center of time-to-resolution. One of the biggest challenges in running apeoples technological large, process-driven organization is ensuring “I believe Windows will remain at the center that employees perform their jobs with thesolar system. Were of peoples technological solar system. Were greatest amount of accuracy and efficiency.putting in all the right putting in all the right ingredients: simplicity, The Maritime Museum is using the Windows reliability and speed,” said Steve Ballmer, Problem Steps Recorder to captureingredients: simplicity, Chief Executive Officer, Microsoft® processes and efficiency methods, and sharereliability and speed.” Corporation. them across the organization.Steve Ballmer, Chief Executive Officer,Microsoft Corporation
“Earlier, employees spent Whether documenting the steps users must “Earlier, employees spent huge amount of take to get the most out of their Access time trying to explain a problem,” says Griffin.huge amount of time database or explaining how to schedule “Now, Problem Steps Recorder captures thetrying to explain a group meetings in Microsoft Office Outlook, issue automatically, so the agent on the other Problem Steps Recorder captures a detailed, end can fix it much faster. This feature aloneproblem. Now, Problem screen-by-screen recording of the steps in is saving us around 20 hours of productiveSteps Recorder captures video format, so that users can easily re- time annually.” create processes on their own.the issue automatically, Staying Efficient, Moving Forwardso the agent on the other “With this tool, we can quickly capture Griffin credits Windows 7 with keeping his important business processes and time- museum’s operations smooth. “Everything weend can fix it much faster. saving tricks that reduce mistakes and make do is run by technology today. If theThis feature alone is new employees productive faster. It is not a computers go down, it is virtually impossible problem steps recorder but a fantastic to run the museum,” he says. “Windows 7saving us around 20 training steps recorder for us,” says Griffin. makes our systems more reliable and ourhours of productive time people more efficient. We couldn’t have Reducing Downtime dreamed of a better solution.”annually.” Windows 7 is a highly reliable, stableJonathan Griffin, Museum Director, National operating system that facilitates MaritimeMaritime Museum Cornwall, UK Museum’s staff spending less time resolving PC issues. “We simply have fewer issues with Windows 7,” reports Griffin. Powerful diagnostics and troubleshooters built into Windows 7 Action Center make it easier for users to resolve many issues themselves. When users do need Help Desk support, the Problem Steps Recorder makes it easy to accurately and quickly communicate the issue to the call agent, reducing time-to- resolution.