IT Services Firm Realizes Speed, Stability and Business Value with Windows 7 Professional
Windows 7 Customer Solution Case Study IT Services Firm Realizes Speed, Stability and Business Value with Windows® 7Overview “Since we’ve deployed Windows 7 at our customers’Country or Region: Northern IrelandIndustry: Software/Hardware Sales, Help businesses, none of them has asked to go back.”Desk Support, Technical Consulting Martin Lyons, Director, NitecPartner ProfileServing the Northern Ireland market, Nitecprovides full turnkey solutions (Microsoftsoftware, HP hardware, follow-up support, Nitec Solutions Ltd. provides turnkey IT solutions for small andand consulting) to small and mediumenterprises. medium enterprises (SME). Their wide range of services includes technical consulting, project implementation, help desk support,Business SituationNitec needed a faster, more stable hardware and software sales, training, and software development.platform that would offer customersmaximum value, improved energyefficiency, and better power management. Nitec noticed that its customers’ business operations were being significantly impacted by sluggish, unstable PC experiences. Due toSolutionAfter deploying the Windows 7 platform, budgetary concerns, upgrading existing hardware was not anNitec was impressed by the speed, option.stability, and value of the system. It alsoappreciated the additional features thatgreatly streamlined their operations. With the deployment of Windows® 7 operating system, NitecBenefits brought in significant rise in the speed, stability, and cohesiveness Faster processing times of its operations, resulting in an increase in both productivity and Improved stability Energy savings efficiency. Customers also benefited from the operating system’s Extended battery life ability to work with existing hardware and software investments to provide a value-rich feature set, energy savings, and better power management.
“In this current Situation Solution For more than a decade, Nitec has provided With the deployment of Windows 7, Nitec waseconomic crisis, we customers in Northern Ireland with a full pleased to note dramatic improvements, bothcan’t escape the fact range of technology products, consulting internally and at client locations. The most services, and help desk support. The immediate and important advantages, Lyonsthat our customers are company specializes in the sale of Microsoft® notes, were the speed and stability of themore cost-sensitive.” software, while HP is their preferred vendor new operating system. “Boot-ups are for hardware. Most of the company’s clients significantly faster – we’re not sitting aroundMartin Lyons, Director, Nitec are running Microsoft Office and other and waiting anymore.” custom SQL Server®-based applications on HP servers. Energy savings was touted as another key feature. “It used to be harder to run systems Nitec’s several hundred SME business clients economically,” says Lyons. “With Windows 7, are made up of professional services, such as it’s much easier.” Enhanced power architects and lawyers. The average number management offers users more control over of computers for each firm is 50-75, with only the operation of their systems. Nitec also 2-3 percent supporting an in-house IT staff. appreciates the improved hibernation For a large majority of clients, “we are their functions; consultants can rest assured that virtual IT department,” says Martin Lyons, their laptops will resume from sleep mode Director, Nitec. “We like to look at it like we’re quickly and reliably. Extended battery life is sitting on their boards as their IT directors.” another favorite feature, as Nitec employees travel extensively to client locations and don’t Speed and stability were the biggest points of always have easy access to a power source. contention among Nitec’s customers. They were frustrated by slow reboots, often leaving The company has also benefited from the their desks to take a break while waiting for Windows 7 Federated Search feature. Using their systems to become accessible. Cost was the Start menu, or numerous other places another major consideration impacting within Windows 7 or Microsoft Office, clients clients. “In this current economic crisis, we utilize Windows 7 just like a search engine, to can’t escape the fact that our customers are scour a local PC, HomeGroup, network, more cost-sensitive,” notes Lyons. Nitec external drives, or the Internet. Since the needed to deliver a stable, value-rich Control Panel, tasks, and command-level can platform that offered customers more now be searched, users can type questions or features and functionality for their money – phrases in the Instant Search box to easily without requiring expensive investments in locate features and applications on their PCs. new hardware. Nitec’s budget-conscious customers have In-house too, Nitec needed a reliable, been very pleased with the value provided by“It used to be harder to efficient mobile power management solution for consultants working in the field. A more Windows 7. The system’s flexibility makes it compatible with a wide range of legacyrun systems robust and user-friendly search functionality hardware and software, which means clientseconomically. With would enable the company’s consultants to work significantly faster when trying to locate can run it on their existing PCs and servers without having to spend money upgrading orWindows 7, it’s much key files, applications, or other resources. replacing their current technologyeasier.” investments.Martin Lyons, Director, Nitec