Indonesian Importer and Distributor Boosts Productivity by 50% with Windows 7

1. Windows 7
Customer Solution Case Study
Indonesian Importer and Distributor Boosts
Productivity by 50% with Windows® 7
Overview “With Windows 7, my system starts and resumes
Country or Region: Indonesia
Industry: Fulfillment Services
almost instantly. It might seem small, but this alone
adds an extra twenty to thirty minutes to my day, or
Customer Profile
PT Ekacitta Dian Persada provides end-to-
hundreds of hours over the course of a year.”
end fulfillment solutions, including Reza Pribadi, IT Manager, PT Ekacitta Dian Persada
messaging and distribution, for clients in
the pharmaceutical, personal care, and Since its launch in 1996, PT Ekacitta Dian Persada has been
food and beverage industries.
providing end-to-end import and distribution services to
Business Situation pharmaceutical, personal care, and food and beverage companies
PT Ekacitta Dian Persada needed to reduce
costly downtime and boost employee across Indonesia – the world’s largest archipelago nation. To meet
productivity so it could continue to provide the evolving needs of the varying cultures and customs found
leading solutions to an expanding client
base. throughout the country, PT Ekacitta’s 120 dedicated employees
leverage their diverse skills and experiences to craft tailored
Solution
By deploying Windows 7, PT Ekacitta Dian product messaging and placements that help their clients reach
Persada was able to cut down on idle time each audience most effectively.
and streamline operations, resulting in
increased productivity and heightened
customer satisfaction. By deploying the Windows® 7 Professional operating system, the
Benefits company was able to streamline everyday operations and cut down
 Productivity improved by 50% on idle time, helping its employees accomplish more in less time
 13,000+ annual labor hours saved
annually while strengthening connections with the company’s rapidly
 Increased document security expanding client base.
 Greater growth opportunities

2. Situation Combined, these ingredients maximize
PT Ekacitta Dian Persada wanted to reduce productivity while minimizing downtime – and
costly downtime so employees could get frustration – giving users more time to focus
more done. Its PCs would take several on crucial business tasks.
minutes to simply start up and resume each
day, and finding commonly used files and Benefits
applications was often tedious for employees
who had to scour through folders across the Speeding up Routine Tasks
network to locate the right document. Faster start-ups and resumes with Windows 7
sFaster reduce the time users have to wait
Speed was a crucial asset to employees who for their systems to respond. With legacy
had to deal with competing deadlines and systems, PT Ekacitta Dian Persada’s
tight delivery schedules. Data protection was employees found that they would often wait
needed to ensure that sensitive client several minutes for their machines to be
information and detailed reports remained ready after starting them, causing significant
secure at all times. A document loss due to losses in time that would otherwise be
unexpected outages or system infiltration by dedicated to customer service and revenue-
malware or hackers could be devastating to producing activities. But with Windows 7,
productivity, requiring numerous employee employees’ machines boot up and are ready
hours to recreate vital documents and to go in seconds.
timelines.
“With Windows 7, my system starts and
It became clear to PT Ekacitta Dian Persada resumes almost instantly,” says Reza Pribadi,
“It’s really amazing how that it had to speed up essential tasks IT Manager of PT Ekacitta Dian Persada. “It
without compromising network security and might seem small, but this alone adds an
quickly I can find files and to continue providing competitive prices for extra twenty to thirty minutes to my day, or
folders with the Windows its services, it had to find the most cost- hundreds of hours over the course of a year.”
effective solution possible.
Desktop Search. I work Equipped with an advanced search engine,
with so many documents Solution Windows 7 makes finding files and folders
To accomplish this, PT Ekacitta Dian Persada easier than ever before. All users have to do
and so many levels of migrated its PC operating systems to is type in a search phrase into the Instant
folders it can be difficult to Windows 7 Professional. This new system is Start Search box, and the enhanced Windows
faster and more efficient than its Desktop Search will scour the entire system,
remember exactly where predecessors, reducing costly idle time and HomeGroup, and network to locate the right
everything is. But now, facilitating more productive workflow. document in seconds.
instead of having to With Windows 7, systems start-up and “It’s really amazing how quickly I can find files
search through everything, resume faster, and finding files is simple with and folders with the Windows Desktop
a more intuitive user interface that helps Search,” Pribadi points out. “I work with so
I can just type in my best users conduct file searches in seconds. many documents and so many levels of
guess and the search Improvements to file encryption and backup folders it can be difficult to remember exactly
features give users peace of mind knowing where everything is. But now, instead of
feature finds my file in their documents are safe from unexpected having to search through everything, I can
seconds literally.” hacker intrusions or malware corruption. just type in my best guess and the search
feature finds my file in seconds literally.”
Reza Pribadi, IT Manager, PT Ekacitta Dian
Persada

3. “We’re putting in all the Improving Productivity Driving Growth
Document integrity is vital for PT Ekacitta PT Ekacitta Dian Persada’s company leaders
right ingredients: Dian Persada, which handles a variety of believe that speeding up systems has had a
simplicity, reliability and competing deadlines and time-critical positive impact on their bottom line results,
information. With the advanced Encrypting and Windows 7 has helped make that
speed, and we’re working File System (EFS) included with Windows 7, happen. Steve Ballmer, Chief Executive
hard to get it right.” users no longer need to worry about hackers Officer of Microsoft® Corporation indicated in
or malware corrupting important data. The early 2009 that Windows 7 was going to
Steve Ballmer, Chief Executive Officer, Advanced Backup, which can back up a local provide real value to small businesses,
Microsoft Corporation PC, or the entire network at once, along with saying, “We’re putting in all the right
Restore Previous Version, which ingredients: simplicity, reliability and speed,
automatically returns to a previous version of and we’re working hard to get it right.”
a lost document, ensures that files remain
intact, so users won’t need to painstakingly Pribadi couldn’t agree more. “Overall, my
recreate important data due to unexpected system runs so much faster – I’d say by at
data losses. least 50% than it did with legacy software,”
he says. Pribadi also points out that this
“If our system goes down, our business goes speed is what will drive the company’s
down; so security and reliability are crucial to business more rapidly than company leaders
us,” says Pribadi. “With the encryption and had previously expected.
document back up capabilities of Windows 7,
we feel much safer than we did using “You know, our vision is to be an asset to this
previous systems. We know our documents country, and we seek to realize that vision by
are safe from intrusions and automatically providing fast, reliable and cost-competitive
backed-up in case of a power loss or system services that evolve with the market,” Pribadi
“If our system goes down, malfunction.” says. “With Windows 7, we can accomplish so
much more, so much faster than before, that
our business goes down; Windows 7 Action Center also helps boost I’d say we can provide lasting benefits to
so security and reliability productivity for Pribadi and his colleagues. By clients across Indonesia – and perhaps even
consolidating all alerts, including those from farther,” he adds with a smile.
are crucial to us. With the Security Center and Windows Defender, users
encryption and document no longer have to deal with competing pop-
ups that often interrupt workflow. According
back up capabilities of to Pribadi, “Action Center is great. Before this
Windows 7, we feel much feature, I would get frequent pop-ups warning
me of various security alerts, and I had to
safer than we did using take a moment to decide what I should do
previous systems. We about them. Now I can see technical issues
all at once, in one location, when I have the
know our documents are time to do so.”
safe from intrusions and
automatically backed-up
in case of a power loss or
system malfunction.”
Reza Pribadi, IT Manager, PT Ekacitta Dian
Persada

4. For More Information Windows 7
For more information about Microsoft Faster and more reliable: Windows 7 will
products and services, call the Microsoft help your organization use information
Sales Information Center at (800) 426- technology to gain a competitive advantage in
9400. In Canada, call the Microsoft today’s new world of work. Your people will be
Canada Information Centre at (877) 568- able to be more productive anyway. You will
2495. Customers who are deaf or hard-of- be able to support your mobile work force
hearing can reach Microsoft text telephone with better access to shared data and
(TTY/TDD) services at (800) 892-5234 in collaboration tools. And your IT staff will have
the United States or (905) 568-9641 in better tools and technologies to enhance
Canada. Outside the 50 United States and corporate IT security, data protection, and
Canada, please contact your local more efficient deployment and management.
Microsoft subsidiary. To access information
using the World Wide Web, go to: For more information about Windows 7, go to:
www.microsoft.com www.microsoft.com/windows/business/
For more information about Ignite
Technology products and services, call
+62 21 58908187 or visit the Web site at:
www.ignitech.net
For more information about PT Ekacitta
Dian Persada products and services, call
+62 21 5819361 or visit the Web site at:
www.ekacitta.com
Software and Services
 Products
− Windows 7 Professional
© 2009 Microsoft Corporation. All rights reserved. This case
study is for informational purposes only. MICROSOFT MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Microsoft® and Windows® are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or
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respective owners.
Document published June 2009