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Galaxy hotel saves 65 hours annually on help desk with windows® 7 professional case study

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Galaxy hotel saves 65 hours annually on help desk with windows® 7 professional case study

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Galaxy hotel saves 65 hours annually on help desk with windows® 7 professional case study

  1. 1. Windows 7 Customer Solution Case Study Galaxy Hotel Saves 65 Hours Annually on Help Desk with Windows ® 7Overview “We are seeing efficiency improvements in virtuallyCountry or Region: IndiaIndustry: Hospitality every facet of our internal operations from guest registration and check ins, to accounting and ITCustomer ProfileGalaxy Hotel is an elite, spa hotel in support – all due to Windows 7.”Gurgaon, India, serving thousands of Yogesh Kumar, IT Director, Galaxy Hotelguests annually. Galaxy Hotel is an elite spa hotel in Gurgaon, India, servingBusiness SituationGalaxy operates 24 hours a day, with thousands of guests annually. The hotel offers a varied selection ofmultiple employees sharing computers. services and accommodations – all highly dependent on computingRecently, it noticed an increase in bluescreens and sluggish performance due to systems to run efficiently.improper shutdown during shift change.Solution Recently, the company noticed an increase in computing crashesWindows 7 Professional helped Galaxy that took systems offline for long periods. In addition, itincrease system stability and performance,reduce downtime, and increase experienced data loss due to improper system shutdown, slowingproductivity, while safeguarding customer business processes and threatening to impact the guestinformation. experience. The company needed a way to stabilize its systems andBenefits improve information security, while speeding up business ~65 hours annually saved on helpdesk problem resolution processes. Faster boot up Improved employee productivity By deploying the Windows® 7 Professional operating system, Galaxy was able to increase system stability and performance and reduce downtime, while increasing productivity and safeguarding customer information.
  2. 2. “I believe Windows will Situation Microsoft® has made a significant investment Galaxy manages a complex collection of in advancing the Windows operating systemremain at the center of activities within its facility, including room with Windows 7. “I believe Windows willpeoples technological reservations, check ins, check outs, 24-hour remain at the center of peoples technological room service, catering, banquet and solar system. Were putting in all the rightsolar system. Were restaurant operations, accounting, and spa ingredients: simplicity, reliability and speed,”putting in all the right bookings. All these functions depend on the said Steve Ballmer, Chief Executive Officer of efficiency and stability of the hotel’s Microsoft Corporation, in early 2009.ingredients: simplicity, computing systems to operate.reliability and speed.” Benefits Since the hotel operates 24 hours a day, andSteve Ballmer, Chief Executive Officer, sees two to three shift changes, multiple Increasing Stability, Performance,Microsoft Corporation employees share the same computer Uptime systems. Recently, the company noticed an Windows 7 is a highly reliable, stable increase in system crashes due to improper operating system that speeds up shutdown between shift changes, taking performance so users can get to work faster. systems offline for long periods as IT support “We have not had one blue screen since worked to get systems back online, deploying Windows 7,” says Kumar. “And sometimes resulting in lost data or corrupted everything runs faster – boot up, shutdown, files. “Our helpdesk was seeing an increase and all applications.” in calls due to sluggish performance, and blue screens, and employees were Faster boot up and shutdown provide added complaining that the simplest task took far benefits to businesses like Galaxy Hotel. By too long to complete,” says Yogesh Kumar, IT making it easier for employees to properly Director of Galaxy Hotel. shut down systems, Windows 7 reduces the risk of system errors, and saves the hotel The company needed to find a way to money in energy consumption. increase stability, performance, and uptime, making it easier for employees to get their Speeding Help Desk Time-to-Resolution work done while protecting sensitive The powerful diagnostics and troubleshooters information. It found a solution with built into Action Center make it easier for Windows 7. users to resolve many issues themselves. When users do need Help Desk support, the Solution Windows 7 Problem Steps Recorder makes it In 2009, Galaxy Hotel rolled out Windows 7 easy to accurately and quickly communicate“We have not had one on its PCs. Windows 7 is a stabler and more reliable solution that reduces computing the issue to the support agent – significantly reducing time-to-resolution.blue screen since issues while reducing time-to-resolution fordeploying Windows 7, computer issues. Employees have become more productive as Windows 7 has simplified “We used to spend a lot of time on the phone just trying to understand and diagnose aand everything runs their everyday tasks and has delivered faster problem,” says Kumar. “Problem Stepsfaster – boot up, access to the information they need to get their jobs done – all while safeguarding Recorder speeds up and automates all that, and it is shaving at least 15 minutes off eachshutdown, and all information from loss or malware. help desk call.” With an average of five helpapplications.” desk calls per week, that adds up to more than 65 hours in productive time annually.Yogesh Kumar, IT Director, Galaxy Hotel
  3. 3. “Windows 7 finally Boosting Productivity Safeguarding Information Windows 7 Aero® desktop personalization Data loss caused by poor or missing backupsprovides options that helps make Galaxy Hotel employees more is an acute pain point for small businesses,accelerate our work. It’s productive by simplifying everyday tasks, and and Galaxy Hotel is no exception. The strong speeding up access to information. The Aero security features in Windows 7 help protectquite impressive, and a “Snap” functionality enables users to users and systems against unexpected databig time saver.” instantly arrange windows side-by-side – corruption or loss. without using valuable time to rearrange andYogesh Kumar, IT Director, Galaxy Hotel re-size. With Aero “Peek”, users can hover Windows 7 Advanced Backup lets users over taskbar icons to easily see open schedule periodic backups to save their data documents. A shake of the mouse makes – or their entire system image – to a network background windows go away; a shake again location or a local drive. Restore Previous brings them back. “Windows 7 finally Versions creates a shadow copy of files so provides options that accelerate our work,” users can restore documents that have been says Kumar. “It’s quite impressive, and a big accidentally deleted or changed. In addition, time saver.” the Windows 7 Encrypting File System lets users encrypt files or folders that contain Task Bar Pinning enables users to pin sensitive information, such as credit card frequently used files and application icons to numbers or employee information. the taskbar for fast access – by simply dragging and dropping. Jump Lists enable According to Kumar, the hotel’s sensitive users to see recently-used files by just right- information is now safer with the new clicking the icon. They can also keep Windows 7 security and backup features. documents and files handy by pinning them “Advanced Backup and Restore are priceless to the Jump List. when employees hand off work and computer systems during shift changes,” says Kumar. Employees now spend less time searching for “And encryption makes it easy to secure information and more time on core business specific documents or entire folders. This is functions thanks to Windows 7 Federated incredibly helpful for shared computers with “Advanced Backup and Search. Users can search from the Start multiple users.” Restore are priceless menu, or from several places within Windows 7 or Microsoft Office. Enhanced features Continuing Efficiency End-to-End when employees hand deepen search capabilities to make Windows According to Kumar, Windows 7 has become off work and computer 7 one giant search engine, scouring a local a key component of Galaxy Hotel’s PC, network, external drives, and the Internet. operations, by improving system systems during shift performance, employee productivity, and changes. And encryption Also, since the Control Panel, tasks, and information security. “We are seeing command-level can now be searched, users efficiency improvements in virtually every makes it easy to secure can type questions or phrases in the Instant facet of our internal operations, from guest specific documents or Search box to get pointers to information. For registration and check ins, to accounting and example, typing “restore previous version” IT support – all due to Windows 7,” says entire folders. This is will return information about how to access Kumar. incredibly helpful for shadow copies to restore information that’s been lost or damaged. shared computers with multiple users.” Yogesh Kumar, IT Director, Galaxy Hotel
  4. 4. For More Information Windows 7For more information about Microsoft Faster and more reliable: Windows 7 will helpproducts and services, call the Microsoft your organization use information technologySales Information Center at (800) 426- to gain a competitive advantage in today’s9400. In Canada, call the Microsoft new world of work. Your people will be able toCanada Information Centre at (877) 568- be more productive anyway. You will be able2495. Customers who are deaf or hard-of- to support your mobile work force with betterhearing can reach Microsoft text telephone access to shared data and collaboration(TTY/TDD) services at (800) 892-5234 in tools. And your IT staff will have better toolsthe United States or (905) 568-9641 in and technologies to enhance corporate ITCanada. Outside the 50 United States and security, data protection, and more efficientCanada, please contact your local deployment and management.Microsoft subsidiary. To access informationusing the World Wide Web, go to: For more information about Windows 7, go to:www.microsoft.com www.microsoft.com/windows/business/For more information about Ablaze Infosysproducts and services, call +91-11-23752296 or visit the Web site at:www.ablazeinfosys.comFor more information about Galaxy Hotelproducts and services, call 0124-4565000or visit the Web site at: www.galaxyhotel.in Software and Services  Products − Windows 7 Professional© 2009 Microsoft Corporation. All rights reserved. This casestudy is for informational purposes only. MICROSOFT MAKES NOWARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.Microsoft®, Windows® and Aero® are either registeredtrademarks or trademarks of Microsoft Corporation in theUnited States and/or other countries. All other trademarks areproperty of their respective owners.Document published June 2009

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