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Fluids Control Instruments Reduces Help Desk Needs With Windows® 7 Professional - Case Study


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Fluids Control Instruments Reduces Help Desk Needs With Windows® 7 Professional - Case Study

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Fluids Control Instruments Reduces Help Desk Needs With Windows® 7 Professional - Case Study

  1. 1. Windows 7 Customer Solution Case Study Fluids Control Instruments Reduces Help Desk Needs with Windows® 7Overview “Our internal customers are more efficient andCountry or Region: TaiwanIndustry: Process Control/Automation productive, and our IT staff spends less time reacting to calls to our help desk.”Customer Profile Gifer Kao, IT Director, Fluids Control Instruments Ltd.Fluids Control Instruments Ltd. is a leaderin process control and automation.Business Situation Established in 1994, Fluids Control Instruments Ltd. is a leader inFluids Control Instruments needed asolution that would provide greater process control and automation. Taiwan-based, the companystability, speed, and responsiveness, while supplies multiple automatic control systems and temperature,making it easier to resolve computingissues. liquid level, flow, and pressure instruments to the Taiwanese industrial market.SolutionBy deploying Windows 7, the company wasable to significantly improve its system Gifer Kao, IT Director at Fluids Control Instruments, recentlyuptime and efficiency. observed an increase in calls related to sluggish PC performanceBenefits and slow boot up. He realized that in order to keep all company Less help desk support needs Faster system performance systems running efficiently, he needed a solution that would Increased staff productivity provide greater stability, speed, and responsiveness, while making it easier to resolve computing issues. By deploying the Windows® 7 Professional operating system, Fluids Control Instruments was able to significantly improve its system uptime and efficiency by increasing stability and responsiveness, and by streamlining problem resolution.
  2. 2. “Our IT staff has only so Situation Benefits Computing systems play a key role in everymuch capacity to respond facet of Fluids Control Instruments’ business Improving System Speed and Stabilityto help desk issues. When — from sales, to customer service, to Fluids Control Instruments needed systems automatic control solutions development. It’s that worked; they just could not afford towe experience a large a big job, and the company’s small two- have slow or unreliable PCs. Windows 7increase in help desk person IT staff supports the entire focuses on the basic factors that can impact organization’s computing needs. the speed of the PC. With sFaster, users cancalls, call times may get start using their PC sooner with fast start up,longer, as they exceed our Recently, the help desk saw an upsurge in shutdown, and resume from standby. In issues related to computer performance. addition, because Windows 7 provides bettercapacity to respond Systems were taking longer to boot up and reliability, users experience fewer issues,quickly. We needed a resume from standby. In addition, the saving time and enabling users to focus on company’s in-house IT staff was having projects that contribute to the bottom line.solution that would difficulty responding to the issues in a timelyminimize those calls so manner. “Windows 7 is much faster and more reliable than legacy operating systems,” reports Kao.we could all work more “Our IT staff has only so much capacity to “That means our internal customers are moreefficiently.” respond to help desk issues,” says Kao. efficient and productive, and our IT staff “When we experience a large increase in help spends less time reacting to calls to our helpGifer Kao, IT Director, Fluids Control desk calls, call times may get longer, as they desk.”Instruments Ltd. exceed our capacity to respond quickly. We needed a solution that would minimize those Streamlining Problem Resolution calls so we could all work more efficiently.” Since Windows 7 helps address computer The company found its solution in Windows 7. issues faster, Fluids Control Instruments staff now experience fewer work interruptions and Solution recover more quickly from problems when Fluids Control Instruments began migrating they do occur. its computers to Windows 7 in 2009. Windows 7 helps make PCs faster, more The Windows 7 Action Center consolidates reliable, and more responsive, and it can alerts from 10 Windows features, including eliminate costly downtime as users wait less Security Center and Windows Defender. for boot, resume and launch. Users are Instead of multiple messages popping up in productive as powerful diagnostic and the lower right corner of the screen, an Action troubleshooting tools in Windows 7 help Center icon appears when there is an issue make it easier and less expensive to resolve that requires attention. If the user doesn’t“Were putting in all the many IT issues, maximizing in-house IT have time to look at the alert immediately,right ingredients: resources and increasing overall efficiency. Action Center will hold the information so that the user can address the issues later. “Actionsimplicity, reliability and Microsoft® designed Windows 7 to address Center reduces the little annoyances of popspeed, and were working issues like the ones being experienced at ups for our users, and it saves the Fluids Control Instruments. “Were putting in information until they are ready,” says Kao.hard to get it right and to all the right ingredients: simplicity, reliability “This encourages them to deal with issues,get it ready.” and speed, and were working hard to get it but allows them to do it at a time of their own right and to get it ready,” stated Steve choosing.”Steve Ballmer, Chief Executive Officer, Ballmer, Chief Executive Officer of MicrosoftMicrosoft Corporation Corporation, in January 2009.
  3. 3. For More Information In addition, the Fluids Control Instruments IT Windows 7For more information about Microsoft staff spends less time responding to help Faster and more reliable: Windows 7 will helpproducts and services, call the Microsoft desk calls. When users experience issues, your organization use information technologySales Information Center at (800) 426- Windows 7 Troubleshooting Platform provides to gain a competitive advantage in today’s9400. In Canada, call the Microsoft free, ready-made troubleshooting packs new world of work. Your people will be able toCanada Information Centre at (877) 568- (TSPs) that they can download and send to be more productive anyway. You will be able2495. Customers who are deaf or hard-of- the Action Centers for easy, automated to support your mobile work force with betterhearing can reach Microsoft text telephone problem resolution. The Troubleshooting access to shared data and collaboration(TTY/TDD) services at (800) 892-5234 in Platform also allows custom packs to be tools. And your IT staff will have better toolsthe United States or (905) 568-9641 in developed, enabling IT staff to solve issues and technologies to enhance corporate ITCanada. Outside the 50 United States and before they impact workflow. This effectively security, data protection, and more efficientCanada, please contact your local reduces calls to the help desk. According to deployment and management.Microsoft subsidiary. To access information Kao, these features have made a significantusing the World Wide Web, go to: difference for the IT team. “Action Center and For more information about Windows 7, go the Troubleshooting Platform have reduced the need for help desk support,” he says.For more information about Cogate Co. Ltd.products and services, call 886-7-975- Looking Forward6888 or visit the Web site at: According to Kao, Windows 7 is giving end users and IT staff more time to spend on work of greater value to the company, andFor more information about Fluids Control that is paying off. “The speed, efficiency,Instruments Ltd. products and services, reliability, and troubleshooting capabilities ofcall 886-7-555-4485 or visit the Web site Windows 7 are saving us valuable time,” heat: states. “That means we have more time to invest in strategic work that adds value and revenue to the company. What a fantastic win-win solution.” Software and Services  Products − Windows 7 Professional© 2009 Microsoft Corporation. All rights reserved. This casestudy is for informational purposes only. MICROSOFT MAKES NOWARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.Microsoft® and Windows® are either registered trademarks ortrademarks of Microsoft Corporation in the United States and/orother countries. All other trademarks are property of theirrespective owners.Document published July 2009