Fluids Control Instruments Reduces Help Desk Needs With Windows® 7 Professional - Case Study
Windows 7 Customer Solution Case Study Fluids Control Instruments Reduces Help Desk Needs with Windows® 7Overview “Our internal customers are more efficient andCountry or Region: TaiwanIndustry: Process Control/Automation productive, and our IT staff spends less time reacting to calls to our help desk.”Customer Profile Gifer Kao, IT Director, Fluids Control Instruments Ltd.Fluids Control Instruments Ltd. is a leaderin process control and automation.Business Situation Established in 1994, Fluids Control Instruments Ltd. is a leader inFluids Control Instruments needed asolution that would provide greater process control and automation. Taiwan-based, the companystability, speed, and responsiveness, while supplies multiple automatic control systems and temperature,making it easier to resolve computingissues. liquid level, flow, and pressure instruments to the Taiwanese industrial market.SolutionBy deploying Windows 7, the company wasable to significantly improve its system Gifer Kao, IT Director at Fluids Control Instruments, recentlyuptime and efficiency. observed an increase in calls related to sluggish PC performanceBenefits and slow boot up. He realized that in order to keep all company Less help desk support needs Faster system performance systems running efficiently, he needed a solution that would Increased staff productivity provide greater stability, speed, and responsiveness, while making it easier to resolve computing issues. By deploying the Windows® 7 Professional operating system, Fluids Control Instruments was able to significantly improve its system uptime and efficiency by increasing stability and responsiveness, and by streamlining problem resolution.
“Our IT staff has only so Situation Benefits Computing systems play a key role in everymuch capacity to respond facet of Fluids Control Instruments’ business Improving System Speed and Stabilityto help desk issues. When — from sales, to customer service, to Fluids Control Instruments needed systems automatic control solutions development. It’s that worked; they just could not afford towe experience a large a big job, and the company’s small two- have slow or unreliable PCs. Windows 7increase in help desk person IT staff supports the entire focuses on the basic factors that can impact organization’s computing needs. the speed of the PC. With sFaster, users cancalls, call times may get start using their PC sooner with fast start up,longer, as they exceed our Recently, the help desk saw an upsurge in shutdown, and resume from standby. In issues related to computer performance. addition, because Windows 7 provides bettercapacity to respond Systems were taking longer to boot up and reliability, users experience fewer issues,quickly. We needed a resume from standby. In addition, the saving time and enabling users to focus on company’s in-house IT staff was having projects that contribute to the bottom line.solution that would difficulty responding to the issues in a timelyminimize those calls so manner. “Windows 7 is much faster and more reliable than legacy operating systems,” reports Kao.we could all work more “Our IT staff has only so much capacity to “That means our internal customers are moreefficiently.” respond to help desk issues,” says Kao. efficient and productive, and our IT staff “When we experience a large increase in help spends less time reacting to calls to our helpGifer Kao, IT Director, Fluids Control desk calls, call times may get longer, as they desk.”Instruments Ltd. exceed our capacity to respond quickly. We needed a solution that would minimize those Streamlining Problem Resolution calls so we could all work more efficiently.” Since Windows 7 helps address computer The company found its solution in Windows 7. issues faster, Fluids Control Instruments staff now experience fewer work interruptions and Solution recover more quickly from problems when Fluids Control Instruments began migrating they do occur. its computers to Windows 7 in 2009. Windows 7 helps make PCs faster, more The Windows 7 Action Center consolidates reliable, and more responsive, and it can alerts from 10 Windows features, including eliminate costly downtime as users wait less Security Center and Windows Defender. for boot, resume and launch. Users are Instead of multiple messages popping up in productive as powerful diagnostic and the lower right corner of the screen, an Action troubleshooting tools in Windows 7 help Center icon appears when there is an issue make it easier and less expensive to resolve that requires attention. If the user doesn’t“Were putting in all the many IT issues, maximizing in-house IT have time to look at the alert immediately,right ingredients: resources and increasing overall efficiency. Action Center will hold the information so that the user can address the issues later. “Actionsimplicity, reliability and Microsoft® designed Windows 7 to address Center reduces the little annoyances of popspeed, and were working issues like the ones being experienced at ups for our users, and it saves the Fluids Control Instruments. “Were putting in information until they are ready,” says Kao.hard to get it right and to all the right ingredients: simplicity, reliability “This encourages them to deal with issues,get it ready.” and speed, and were working hard to get it but allows them to do it at a time of their own right and to get it ready,” stated Steve choosing.”Steve Ballmer, Chief Executive Officer, Ballmer, Chief Executive Officer of MicrosoftMicrosoft Corporation Corporation, in January 2009.