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District Computers Saves More Time and is More Efficient With Windows 7 Professional


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District Computers Saves More Time and is More Efficient With Windows 7 Professional

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District Computers Saves More Time and is More Efficient With Windows 7 Professional

  1. 1. Windows 7 Customer Solution Case Study IT Consultant Saves More Time and is More Efficient With New Operating SystemOverview “Creating and deploying Windows 7 using a singleCountry or Region: United StatesIndustry: IT Consulting, Professional USB drive image took 16 minutes per machine ratherServices than the traditional one and a half hours for one ofCustomer Profile our employment agency clients.”District Computers is a Washington, DC- Steve Hall, Chief Operations Officer, District Computers, LLCbased managed services companydedicated to closing the technologicaldivide that exists between urban, inner-citycommunities and their IT savvy suburban District Computers, LLC, (DC) is an IT consultant that serves 100neighbors. small and medium sized businesses in the greater Washington, DCBusiness Situation market area. The IT firm is a Microsoft® Gold Certified Partner andDC has three business challenges: Staying Small Business Specialist that has been invited to participate in thein contact with field technicians, protectingPC and mobile phone data against theft or Windows® 7 Professional pre-launch program called Ignite. Bothloss, and running a more efficient and District Computers and one of its customers are test-driving theprofitable consulting business. new operating system. DC is beginning to discover features inSolution Windows 7 that are helping to improve field technicianNew Windows 7 features are helpingstreamline workflow and communication communications, protect computers against theft or loss issuesalong with keeping computers and while finding better ways to streamline its own operations.networks more secure.Benefits Jump Lists Save 15 minutes Per Day Deployment 50 Percent Faster Faster Re-install Saves 10 Hours Per Month Faster Problem Solving Saves 15 Hours Per Month Reduced Support Calls by 5 Percent
  2. 2. Situation work more efficiently and effectively,Begun in 2000, District Computers (DC), a internally and externally.Microsoft Gold Certified Partner andIndependent Software Vendor (ISV) has Snap, Shake, Peekgrown steadily in the last nine years to five Snap windows side-by-side view by draggingcore staff and up to 17 field tech contractors windows to borders, left and right; shake thedepending on workload. Its customer base of foremost screen to make all other screens100 companies is 60 percent small business disappear. The Peek feature is invoked byusers that have from 5-25 PCs, with the clicking on the lower right hand Showbalance of DC‟s book of business being in Desktop rectangle. The desktop islower mid-market companies. Though the immediately visible to view gadgets and otherfirm‟s main market is within a 30-mile radius desktop icons. DC engineers can navigateof Silver Springs, Maryland, a few customers through documents and projects morehave branch offices on the west coast. efficiently, saving valuable time while managing costs.District Computers has three major businesschallenges: (1) staying in contact with field Network Connection Wizardtechnicians to know job status, (2) Protecting Provides DC users with easier desktopPC and mobile phone data against theft or connection to wireless, VPN and LANloss, (3) How to run a more efficient and networks. It means engineers can moreprofitable consulting business. quickly identify all network connection options within a single window.“In order for my engineers to update ourcentral trouble ticket system, they have to be Location Aware Printingonline,” said Hall. “Sometimes that‟s difficult Automatically recognizes each new defaultdepending on the location and how difficult it printer as technicians move from oneis to access customer LANs, wireless or VPN network to another.networks. Taskbar Customization“Because so much of our sensitive data is on Jump Lists allow DC users to see the mostthe road with us as we use cell phones and recent files by right-clicking on the Taskbar.laptops, we are always concerned about Also, right-clicking on an application iconsecurity from loss or theft,” noted Hall. “We‟re such as Microsoft Office Word will show theconstantly looking for ways to protect our most recent Word documents.customer‟s data like it was our own. Federated Search“When you bill by the hour, your business Searching within Windows 7, DC users havelives or dies by the hour,” commented Hall. enhanced features that deepen search“The more efficient we are, the more revenue capabilities, essentially making Windows 7 awe can generate. Saving just a few minutes giant search engine scouring local PCs,each day at the home office or client‟s office HomeGroup, network, external drives, andhelps us accomplish that goal.” the Internet.Solution Internet Explorer 8District Computers is discovering several new Features within Internet Explorer 8 such asfeatures in Windows 7 that are helping it to Search Suggestions, Accelerators and Slices speed up the search process by making key
  3. 3. word/phrase suggestions, provide ancillaryservices like maps using Accelerator, and Improved Navigation Valued Near $4,000track changes on favorite web sites with By customizing Taskbars, Jump Lists andSlices. Libraries, each DS team member has shaved 30 minutes each day off the time it takes toProblem Steps Recorder find client documents. “Extended over aEnables users to record their interactions month‟s time, this time savings (or availablewith an application or computer operation billable time) is valued at nearly $4,000,”and provide a detailed screen-by-screen view shared Hall.with accompanying information. Problemscan be more clearly communicated to DC Early customer reactions to Windows 7staff and reduce help desk demands. demos are very favorable. “Windows 7 navigation capabilities like personalizedPower Management Taskbar, Jump Lists, Libraries, Snap, ShakeLaptop batteries can last longer with power- and IE8 Accelerators and Slices are some ofsaving features like Power Management my customer‟s favorite features,” said Hall.which dim the display if an engineer hasn‟tused the PC for a period of time. Faster Road Connections, Reduced Support Calls by 5 PercentAdvanced Backup “Network Connection Wizard helps reduceEasily backup any file including all local files the amount of time it takes my techs toor an entire business network. connect when on the road,” said Hall. “Our techs stay productive and our customers stayAction Center happy. The Network Connection Wizard alsoConsolidates alerts from 10 Windows reduces support calls by an estimated 5features dealing with security and percent since customers can solvemaintenance. connection problems without special IT support.”BenefitsMore Efficient Website Monitoring Enhanced Employee IncentivesFor District Computers, Internet Explorer 8 “We‟ve turned billable time into a tangibleAccelerators and Slices allows its users to incentive for our employees,” continued Hall.monitor the changes in three to four “All extra hours above a certain base becomedistributor websites through a single window. bonuses we share with the staff. LittleAccording to Hall, “Now product and price features in Windows 7 help us to acceleratechange information comes to me instead of our incentive plan.”having to hunt for it.” Deployment 50 Percent FasterJump Lists Save 15 Minutes Per Day “Creating and deploying Windows 7 using a“Jump Lists in the Taskbar save each of our single USB drive image took 16 minutes perfive techs at least 15 minutes each day,” machine rather than the traditional one and anoted Hall. “Trouble ticket templates, generic half hours for one of our employment agencyletters and purchase orders are immediately clients,” said Hall. “Before I could finishavailable to everyone. The result is more showing them some of the new features onbillable time.” my laptop, the install was done. They wanted to skip the Windows 7 beta and order the new OS today. All of us were very impressed.”
  4. 4. For More Information Faster Re-Install Saves 10 Hours Per Windows 7For more information about Microsoft Month Faster and more reliable: Windows 7 will helpproducts and services, call the Microsoft “Traditionally, we wipe and reload our client‟s your organization use information technologySales Information Center at (800) 426- computers once or twice a year to keep to gain a competitive advantage in today‟s9400. In Canada, call the Microsoft customer machines running well,” continued new world of work. Your people will be able toCanada Information Centre at (877) 568- Hall. “Windows 7 install process saves us 10 be more productive anyway. You will be able2495. Customers who are deaf or hard-of- hours per month in time.” to support your mobile work force with betterhearing can reach Microsoft text telephone access to shared data and collaboration(TTY/TDD) services at (800) 892-5234 in Faster Problem Solving Saves 15 Hours tools. And your IT staff will have better toolsthe United States or (905) 568-9641 in Per Month and technologies to enhance corporate ITCanada. Outside the 50 United States and According to Hall‟s estimates, Problem Steps security, data protection, and more efficientCanada, please contact your local Recorder saves District Computers 15 hours deployment and management.Microsoft subsidiary. To access information a month by creating „how-to‟ documents forusing the World Wide Web, go to: its clients. “My $125 per hour techs are now For more information about Windows 7, go more available to solve higher level problems for our clients.For more information about DistrictComputers products and services, call 202- “The Problem Steps Recorder allows my team558-5483 or visit the Web site at: to „show‟ a customer through a problem rather than just „talk‟ them through it,” said Hall. “A simple slide show precisely captures each mouse click and associated screen. It makes problems easier to identify and fix.” Anticipated Migration 75 Percent “We‟ve been busy delivering Windows 7 demos to our small and mid-size clients and we estimate 75 percent of them are anxiously awaiting public availability. The interest and response has been terrific!” Software and Services Hardware  Products  Lenovo − Microsoft Windows 7 Professional  HP − Microsoft Windows Vista Professional − Microsoft Office 2007 Professional − Windows Small Business Server 2008This case study is for informational purposes only. MICROSOFTMAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THISSUMMARY.Document published May 2009