Czech Software Vendor DAQUAS Saves Nearly 900 Employee Hours Annually with Windows® 7 Professional - Case Study
Windows 7 Customer Solution Case Study Czech Software Vendor DAQUAS Saves Nearly 900 Employee Hours Annually with Windows ® 7Overview “I‟ve had a very good experience with Windows 7. It‟sCountry or Region: Czech RepublicIndustry: Software Sales a very fast, stable, and reliable system.” Darina Vodrazkova, General Manager, DAQUASPartner ProfileThis Czech-based VAR provides smallbusinesses with a host of Microsoftproducts, including servers, Officecomponents, and development tools. It Serving the Czech market since 1991, DAQUAS distributesalso provides a small amount of technical Microsoft® software and serves as a Microsoft Value Added Resellersupport. (VAR). The company has built a solid reputation as an expert onBusiness Situation Microsoft licensing.DAQUAS needed to not only streamline itsown internal operations, but also to provideits clients with improved, more responsive DAQUAS began receiving inquiries about ways to simplifycustomer service, and a significant information search and access, streamline communications, andreduction in downtime. cut down end user downtime related to document loss andSolution recovery. As Darina Vodrazkova, General Manager, DAQUAS, says,By deploying Windows 7 Professional both “We were seeing significant productivity losses related to systeminternally and to its clients, DAQUAS was inefficiencies and user downtime. We knew we had to find aable to overcome the roadblocks toproductivity and reduce unnecessary solution quickly.”downtime for end users. By deploying the Windows® 7 Professional operating system both in-Benefits ~900 work hours saved yearly house and to its clients, DAQUAS was able to overcome the hurdles Increase in issues solved to productivity and reduce unnecessary downtime for end users. Drop in waiting time “I‟ve had a very good experience with Windows 7,” says Vodrazkova. “It‟s a very fast, stable, and reliable system.”
“The simple act of Situation Solution In serving their clients, DAQUAS consultants Windows 7 Professional is a fast, stable, andlocating five or six files needed to access data and other resources secure technology, designed for ease ofrelated to a specific dispersed throughout the corporate network navigation and use. It helps enable end users every day. However, they began noticing that to work faster, without having to learn a newproject could take our their ability to efficiently locate and access way of doing things.staff several minutes the information they needed was becoming more and more difficult as time went on. “The According to Steven Sinofsky, senior viceper file. Multiply that by simple act of locating five or six files related president of the Windows Live Engineeringfive or ten projects per to a specific project could take our staff Group at Microsoft, partner organizations like several minutes per file,” says Vodrazkova. DAQUAS are poised to make the most of thisday, and the amount of “Multiply that by five or ten projects per day, new technology. “With our new approach totime going to waste is and the amount of time going to waste is planning and development, we now have a obvious.” great foundation for our partners to startobvious.” learning and innovating on this exciting newDarina Vodrazkova, General Manager, Although DAQUAS provides a small amount of version of Windows,” he says.DAQUAS technical support to its in-house end users, the company typically acts as an intermediary Benefits between its clients and third-party help desk personnel. DAQUAS found that it was difficult Improving Data Search and Access to communicate the details of its clients‟ With the Windows 7 offline folders and computer issues. Also, it was taking a great Libraries, organizing data storage has deal of time for the help desk staff to resolve become much easier, providing DAQUAS with problems. This kept users waiting – and a noteworthy feature to demonstrate to unable to work – while the problem was customers. “For years, we were trying being researched and a solution found. unsuccessfully to teach our internal users, and recommend that our customers use Another concern for DAQUAS was in the specific file structures to better organize their volume of help desk inquiries related to lost data,” Vodrazkova notes. “With Windows 7 data or documents. Every time a user Libraries, this issue is solved in a much more inadvertently deleted an important file, a „ergonomic‟ way. Our customers love it.” desk-side technician visit became necessary, and users would again have to wait for Windows Federated Search has also proven“With our new approach resolution. According to Vodrazkova, “A to be a real time-saver. This feature helps simple slip of a finger could mean a lost users to readily access the information theyto planning and document, and a lost afternoon waiting for need by searching not only their PC, but alsodevelopment, we now help.” a wide array of remote repositories.have a great foundation A Microsoft Gold Certified Partner for more Simplifying Problem Resolutionfor our partners to start than nine years, DAQUAS looked to Windows Although the company‟s focus lies primarily in 7 as an opportunity to not only streamline its software sales, DAQUAS does provide a smalllearning and innovating own internal operations, but also to provide amount of technical assistance, necessitatingon this exciting new its clients with improved, more responsive a clear and effective means of conveying customer service, and a significant reduction issues. The Problem Steps Recorder functionversion of Windows.” in downtime. in Windows 7 has saved DAQUAS extensiveSteven Sinofsky, Senior Vice President, amount of time in this area.Windows Live Engineering Group
“For years, we were Before Windows 7, the company‟s In addition to internal efficiency, DAQUAS has consultants were spending hours trying to reported much higher levels of customertrying unsuccessfully to establish the cause of any technical issues satisfaction after implementing and sellingteach our internal users, that users were experiencing. Often, this Windows 7, realizing the following key process would take hours – or even days – to benefits:and recommend that accomplish. With the Windows 7 Problemour customers use Steps Recorder, the process of replicating Easier data retrieval and organization: Data and diagnosing issues was significantly organization and retrieval has becomespecific file structures to expedited. This tool captures all of a user‟s much easier, saving valuable time andbetter organize their keystrokes and actions and delivers them, increasing customer satisfaction along with associated screenshots, to the Faster problem resolution: By solvingdata. With Windows 7 support technician in a clear, easy-to-read issues remotely instead of at the client‟slibraries, this issue is report. This helps the IT support staff to easily location, DAQUAS is able to resolve up to identify the cause of the problem, and take 10 times more help desk tickets thansolved in a much more proper steps to remedy the situation. before implementing Windows 7„ergonomic‟ way. Our Easy file restoration: Easy user-driven Enabling Easy File Recovery retrieval of deleted documents hascustomers love it” DAQUAS has also benefited from the new eliminated the need for desk-side supportDarina Vodrazkova, General Manager, Windows 7 Restore Previous Versions callsDAQUAS feature, which enables fast recovery of a document after it has been inadvertently deleted by a user. With this feature, users themselves can easily restore a lost document, eliminating the need for a help desk ticket.