Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Navigating the Online Student
Lauren Havens and Kelly Clayton
Northeast e-Learning Consortium Conference
October 2015
Overview of our Presentation
• Overview of Wilmington University
• Areas of Online Learning and University Support of
Onli...
Where exactly is Wilmington University?
everywhere.
8 Delaware Locations
5 Partnership Locations
100% Online
• Wilmington University started
in 1968 as Wilmington College
with a charter class of 194.
• WU now enrolls over 20,000
st...
• Currently 8,099 students
are taking 1 or more
courses online
• Currently 5,281 students
are 100% online
97 Online Progra...
• Online Planning and
Administration
• Instructional Design
• Online Student Service
• Instructional Technology
• Training...
Online Student Service Suites
Shea, 2002
Systematic Assessment
• Online Student Services Group- Directors meet 6 times a year
• Gaps and Opportunities
• Virtual options
• Online Navigat...
How does the Navigator support
OL students?
• Communication Campaign
• Student Call Project
• Student E-mail/Phone
Inquiri...
4 Part -
Communication
• Before class
• First day
• Midway
• Week 6
OL Orientation (DIS 095)
Click to Chat
Social Engagement
Student of the Block
• More personal attention in Online
classes
• Quick response by faculty
• Peer Mentors- available to online
students who n...
What’s Next?
• Continue to receive student feedback- communicate online
student needs, then react with initiatives
• Work ...
References
Julie Bryant, AVP Noel Levitz. (2014). Reviewing and sharing your
satisfaction data.
Shea, P. (2002). WCET LAAP...
Questions?
Kelly Clayton
Online Navigator
Kelly.t.clayton@wilmu.edu
Lauren Havens
Online Navigator
Lauren.p.havens@wilmu.edu
Upcoming SlideShare
Loading in …5
×

Navigating the Online Student

331 views

Published on

Lauren Havens and Kelly Clayton are Wilmington University's Online Student Navigators, http://wilmu.edu/navigator. This presentation was first shared at the
2015 Northeast e-Learning Consortium, http://northeastelearning.org/2015-archives/. They discuss how the university comes together to support online students, how they assist our online students, the strategy, our process and next steps.

Published in: Education
  • Be the first to comment

  • Be the first to like this

Navigating the Online Student

  1. 1. Navigating the Online Student Lauren Havens and Kelly Clayton Northeast e-Learning Consortium Conference October 2015
  2. 2. Overview of our Presentation • Overview of Wilmington University • Areas of Online Learning and University Support of Online Students • Navigators Role in Online Student Support • Future Goals • Conclusion, Q&A
  3. 3. Where exactly is Wilmington University? everywhere. 8 Delaware Locations 5 Partnership Locations 100% Online
  4. 4. • Wilmington University started in 1968 as Wilmington College with a charter class of 194. • WU now enrolls over 20,000 students with 13 locations in DE, NJ, and MD. • Accredited by the Middle States Commission on Higher Education. • Private non-profit, non- sectarian university. Wilmington University About
  5. 5. • Currently 8,099 students are taking 1 or more courses online • Currently 5,281 students are 100% online 97 Online Programs, Concentrations and Certificates
  6. 6. • Online Planning and Administration • Instructional Design • Online Student Service • Instructional Technology • Training and Support • Ed Tech System Administration • Multimedia Services COEL – College of Online and Experiential Learning Online Learning & Educational Technology Team
  7. 7. Online Student Service Suites Shea, 2002
  8. 8. Systematic Assessment
  9. 9. • Online Student Services Group- Directors meet 6 times a year • Gaps and Opportunities • Virtual options • Online Navigator idea came from Student Services Group meetings Keeping Connected at WilmU
  10. 10. How does the Navigator support OL students? • Communication Campaign • Student Call Project • Student E-mail/Phone Inquiries • OL Orientation (095 pre-requsite) • Chat Feature • Online Student Association • Online Student Contests • Webinar Meetings • Social Media Presence • Student of the Block • Surveys /Focus Groups
  11. 11. 4 Part - Communication • Before class • First day • Midway • Week 6
  12. 12. OL Orientation (DIS 095)
  13. 13. Click to Chat
  14. 14. Social Engagement
  15. 15. Student of the Block
  16. 16. • More personal attention in Online classes • Quick response by faculty • Peer Mentors- available to online students who need extra help • Rich Multimedia/video What supports do Online Students value?
  17. 17. What’s Next? • Continue to receive student feedback- communicate online student needs, then react with initiatives • Work with all service areas to implement better plans for our online population- online accepted student event and Navigators created through collaboration • Create opportunities specifically for Online Students- Online Book Club, OSA etc.
  18. 18. References Julie Bryant, AVP Noel Levitz. (2014). Reviewing and sharing your satisfaction data. Shea, P. (2002). WCET LAAP Project Beyond the Administrative Core: Creating Web-based student services for Online Learners, retrieved on March 2010 http://wcet.wiche.edu/
  19. 19. Questions?
  20. 20. Kelly Clayton Online Navigator Kelly.t.clayton@wilmu.edu Lauren Havens Online Navigator Lauren.p.havens@wilmu.edu

×