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  1. 1. WILLIAM N. MALCOLM Mobile: (719) 641-3617 - email: william.malcolm@me.com www.linkedin.com/pub/william-malcolm/30/b09/669/ http://wmmalcolm.wix.com/williammalcolm Dear Hiring Managers, With over 15 years of recruiting, sales, leadership and management experience I feel I am an optimal fit for a company looking for a high-energy, results-oriented leader who brings an impeccable work ethic revolving around a high attention-to-detail. I am currently in the process of completing a military service commitment which spanned 23 years and will soon be relocating to Central Florida. I specialize in coaching and mentoring recruitment staff members to work as a cohesive team by using initiative and the ability to deal with issues proactively and decisively. Other areas of expertise include: Certified Professional Manager and Human Resources Manager who leads personnel across a diverse area of responsibility. Skills include: strategic needs analysis and action planning, strong organizational and project management skills, experience working with all levels of leadership, strong partnering skills, strong written, verbal communication, problem solving and decision making skills. I am well versed in full life cycle recruiting, establishing proper training requirements, learning and teaching expectations; goals, weights, and components from organization to individuals using sales flow and trend and regression analysis. Additionally, I have held a U.S. Government Secret Security Clearance throughout my military career with demonstrated ability to handle confidential information. Shown above you will see I have provided a direct link to my LinkedIn Profile as well as a personal website with additional information. Thank you for considering me for a position with your company. I can be reached at (719) 641-3617 or william.malcolm@me.com . Respectfully, William Malcolm Enclosure: Résumé continued…
  2. 2. WILLIAM (BILL) MALCOLM william.malcolm@me.com  719.641.3617 C Relocating to Central Florida (Orlando Area) HUMAN CAPITAL, TRAINING & MANAGEMENT EXECUTIVE Specialty & Executive Recruiting | Candidate Pipeline Development | Regional Leadership & Management Seasoned leader with deep expertise in attracting and acquiring top candidates with diverse specialty and leadership qualifications; proven success directing sales operations and teams distributed across domestic and international regions. Serve as recruiting program development and improvement strategist, as well as key subject-matter expert in recruiting training program design to achieve professional qualification objectives for recruiting teams. Talent for ensuring yearover-year growth despite limited resources—consistently deliver more with less. Outstanding team building, training, coaching, mentoring, and professional development acumen; drive teams to achieve record-setting and record-breaking performance. CORE COMPETENCIES: • • • • • Strategic Business Planning Program & Project Management Performance Management & Analysis Complex Negotiations & Relations Policy Design & Regulatory Compliance • • • • • Budget Forecasting / Management Staff Development Programs On-Boarding & Retention Strategies Public Speaking & Top-Level Presentation Team Building and Leadership CAREER SUMMARY US AIR FORCE (USAF), Colorado Springs, Colorado Director – Recruiting, 7/2012 to Present Led Recruiting Service training curriculum development and standardization for an 8-state region, led team of 56 and $1.8M budget to deliver training programs serving recruiter, supervisor, and senior management training. Served as senior consultant / advisor and subject-matter expert (SME) on performance tracking, analysis, reporting, auditing, and improvement; initiated quarterly program analyses to evaluate organizational structure and performance. Selected Contributions: ♦ Transformed the recruiting marketing program to achieve 12% recruiting production increase, simultaneously slashing full time equivalent (FTE) requirements by 25% and cutting costs by $60K. ♦ Drove the training program effort for 43+ recruiters and recruiting managers in 8 states to achieve 100% of accession goals and exceed quality matrix standards by 18%. ♦ Defined the local recruiting policy and training protocol for professional conduct. ♦ Earned distinction of being named Master Recruiter—only the 52nd member of Recruiting Service to earn the title. US AIR FORCE (USAF), Tacoma, Washington Human Resources Operations Manager, 6/2010 to 7/2012 Assumed compliance and strategic analysis responsibility for regional recruiting across 3 states. Advised executive leadership, managers, supervisors and employees on responsibilities to ensure goal attainment. Developed and defined recruiting compliance policy was adhered to. Conducted needs analysis for training requirements, provided recommendations to resolve organizational needs, and to provide the right learning and development environment. Selected as enterprise Enlisted Accession (EA) SME. Selected Contributions:
  3. 3. ♦ Key contributor to the organization being awarded the “Most Improved Organization” amongst a field of 24 nationwide. ♦ Authored and implemented training policies, procedures, and performance measurement processes. US AIR FORCE (USAF), Colorado Springs, Colorado Regional Manager – Healthcare & Professional Recruiting / Senior Recruiter, 12/2006 to 6/2010 Healthcare Programs Manager (12/2006 to 9/2008): Earned steady rate of promotion through progressively responsible recruiting roles, assuming leadership over 11-member recruiting team conducting medical recruiting within 8 states. Spearheaded market analysis and strategic market planning in a region with 76 medically-oriented academic institutions and 86 clinical facilities. Professional Programs Manager: (5/2008 to 6/2010) Concurrent with healthcare programs manager for 5 months. Managed human resource recruitment, training, marketing, professional sales development and management coaching of 7 personnel and 5 offices covering an 3-state region. Key consultant to senior leadership on training, manpower, and employee relations. Oversaw and managed the Applicant Tracking System (ATS) to ensure proper refinement of leads. Selected Contributions: ♦ Revamped lead development process for increased focus on critical health professions specialties, increasing lead generation by 400%. ♦ Recognized as leader of top healthcare programs recruiting team in 2008 (# 1/28). Recognized as leader of top professional programs recruiting team in 2009 (# 1/183). US AIR FORCE (USAF), Albuquerque, New Mexico / Tonawanda, New York Professional Recruiter - September 2000 – December 2006 Healthcare Programs: (December 2003 – December 2006) – Albuquerque, NM: Directed job placement operations for 2state region, interviewed, tested and evaluated quality support officers, aerospace professionals, engineers and healthcare professionals to meet diversified and critical Air Force manning requirements. Established, managed and maintained an effective marketing, advertising, promotion, and public relations program within local healthcare organizations and institutions of higher learning. Tracked applicants in a worldwide applicant tracking system. Professional Programs: (September 2000 – December 2003) – Tonawanda, NY: - Interviewed, tested, and evaluated quality applicants to meet diversified and critical Air Force manning requirements. Established an effective marketing, advertising, promotion, and public relations program within local area and high schools. Selected Contributions: ♦ Superior sales and human relations skills resulted in recognition as #1 of 200 healthcare recruiters in 2006. ♦ Superior sales and human relations skills resulted in recognition as #1 of 1600 entry level recruiters in 2003. EDUCATION & CREDENTIALS Bachelor of Science in Business Administration TRIDENT UNIVERSITY, Cypress, California | Graduated magna cum laude Human Resource Management Certificate-Human Resources Management and Services MARTINSBURG COLLEGE, MARTINSBURG, WEST VIRGINIA Professional Manager Certification, 2011 COMMUNITY COLLEGE OF THE AIR FORCE, Maxwell AFB, Alabama Associate of Applied Science degrees in Human Resource Management & in Logistics Management COMMUNITY COLLEGE OF THE AIR FORCE, Maxwell AFB, Alabama Disney’s Approach to Business Excellence, 2012 DISNEY INSTITUTE, PUEBLO, COLORADO
  4. 4. Certified in Professional Selling Skills (PSS), Professional Sales Coaching (PSC), by Achieve Global