Extras-Welcome-Pack

Welcome Pack
www.universalextras.co.uk
© 2014 Uni-versalEXTRAS LtdVersion 1.2

Welcome!
We hope that you’re excited and eager to get started. This Welcome Pack contains
useful tips and information that will help you when creating your profile and using our
website. We look forward to offering you opportunities to work as an EXTRA and
Supporting Artiste in the entertainment industry.
A bit about us
Uni-versalEXTRAS Ltd is an extras agency for students and non-students. The
company, established in 2005, started as a student only agency but in 2007 was
opened to all adults who have the right to work in the UK. This is why you will notice that
we sometimes differentiate between Students and Non-Students in this „Welcome
Pack‟, but when it comes to offering you work you are all treated just the same.
You don‟t need to worry because whether you’re a student or not, you can still
register to join Uni-versalEXTRAS.
Contents Page
Creating your Profile 2
Uploading a Suitable Profile Photo 3
Photos - What Not To Do! 5
Getting your Profile Activated 6
Applying for Jobs 7
Bookings 9
The Day of Filming – Important Info 10
Typical Filming Day as an EXTRA 11
Getting Paid 12
Coming Soon 13
Frequently Asked Questions (FAQ) 14
Film Speak Glossary 15
Who to Contact 16
”“
Introduction
Refer to this pack frequently to give yourself the best opportunity
of securing work through Uni-versalEXTRAS.
Pg. 1

000
Creating your Profile
Your Profile is everything! OK, well not quite everything, but it is certainly the most
important factor when it comes to successfully securing work as an EXTRA. When we
use the word „Profile‟ we are referring to the information that is stored for you on our
website that tells us everything that we need to know about you.
When you log in to your Profile after validating your email address, the system will
automatically take you through step by step so that you can provide the basic information that
we need.
Basic Profile Fields
1. Contact Information
2. Measurements
3. Appearance
 Photo Upload (see pg. 3)
After uploading your photos, you can then
complete the advanced fields -
Advanced Profile Fields
4. Attributes
5. Skills & Training
6. Sports Skills
7. Wardrobe
8. Transport & Pets
9. Notes
The advanced fields can be completed on
your Profile Edit page once you have
gone through the basic registration. This is
where your details are stored and where
you can update your Profile. Click on a
Profile section to open the field options.
Tips and advice
 All the information you provide must be 100%
accurate so take care to ensure that you input
it correctly.
 Provide your landline and mobile phone
numbers in the Contact Information section
to avoid missing out on any opportunities.
 Complete as many fields as possible so that
we can offer you suitable roles.
 Keep your Profile up to date at all times -
incorrect information will lead to you missing
out on work and may result in you being
removed from the Uni-versalEXTRAS agency.
 If you arrive on set and the information you
provided us was incorrect, you will be turned
away by the production and removed from our
agency – that‟s why it is so important to
update your profile regularly.
When you make changes via your Profile Edit
page, remember to click the „Save‟ or „Save
Profile‟ button to store them.
Once you have completed the basic registration,
you should complete as many profile fields as
possible on your Profile Edit page.
Pg. 2
“
Creating your Profile
Your Profile is the most important thing when it comes to
successfully placing you as an EXTRA or Supporting Artiste.
© 2014 Uni-versalEXTRAS Ltd
”
Section 9: Notes
Occasionally when you view a role on the Jobs
Board (pg. 8) we may request that you provide
information in the „Notes‟ section of your
Profile. Please only use this section if advised
to do so by Uni-versalEXTRAS.

Uploading a Suitable Profile Photo
Your photos are Key! It‟s true, a good photo can be the difference between you
securing work or not which is why we have to be so picky about what we can and
cannot accept – we want to give you the best possible chance of securing work.
As part of the step by step registration process
you will be taken to the My Photos page. Once
there you need to upload a „Standard Head &
Shoulders‟ photo and a „Standard Full Body‟
photo to your Profile. All photos are checked
manually by a member of the Uni-
versalEXTRAS team.
Uploading your Photo
You can click the „Drop files‟ icon to browse the
files on your computer and select the photo to
upload, or alternatively you can drag and drop
the files straight onto it.
Your photo must be in a JPEG format.
Please be patient whilst your image loads.
Once it has uploaded successfully the page
will refresh and you will see your photo listed
underneath the „Drop files‟ icon alongside
some additional photo options:
1. You must select the ‘Photo Shot Type’
for each photo using the dropdown
selection, i.e. „Standard Head & Shoulders‟
or „Standard Full Body‟
2. You must set the Standard Head &
Shoulders photo as your ‘Main Image’.
Once done click the button to save
your settings. If you get an error message,
please rectify the issue and try again.
Photo Criteria
We need two quality images of you standing
in front of a plain background and taken
with a Digital Camera.
1. Standard Head & Shoulders: as above
2. Standard Full Body: see pg. 5 example
 Stand in front of a plain background
 All your features must be easily viewable
 The quality must be sharp and not blurry
 Your main photos must be in full colour
 Look straight into the camera
 Wear unrestrictive plain clothing, for
example a t-shirt or top
 Make sure there is good natural lighting
”“
Uploading a Suitable Profile Photo
Good Profile photos can be the difference
between securing work or not.
Why is it so important?
When we put you forward for
opportunities, Production
Staff and even the Director
may review your photo to see
if they think you‟re suitable.
This ‘Standard Head & Shoulders’ photo
fits our criteria and would be accepted
Pg. 3

How do I know if my photo has been approved or rejected?
You can check the status of each of your photos on your My Photos page.
Status Meaning
Pending
Approval
Photos are awaiting moderation.
Approved Photos have been approved.
Rejected
These photos are automatically
removed from your Profile.
Every time one of your photos gets moderated by a member of the Admin Team you will receive
an email to confirm whether the photo was approved or rejected.
Please Note: you must select a „Photo Shot Type‟ for an image to be moderated.
If rejected your photo will be removed and we will email you to tell you why it was not suitable.
On your My Photos page you will see the „Drop files‟ icon to upload a new photo in its place.
Not receiving our emails? Please check that they have not gone into your „Junk Mail‟. Make
sure you add us to your email address book or „safe list‟ to ensure you receive future emails.
How to Update your Main Images
You must have an approved „Standard Head &
Shoulders‟ and „Standard Full Body‟ photo uploaded on
your Profile at all times and these photos must be
kept up to date to show how you currently look. This
means that you must update your main two standard
photos if your hair length or hair colour changes, or if
visually or facially your appearance changes.
To update your main photos you first need to upload two new
photos: 1. Standard Head & Shoulders 2. Standard Full Body.
Make sure you select the correct „Photo Shot Type‟ before
clicking the button. You then need to wait for the
Admin Team to moderate your photos. Once approved you
must go back to your My Photos page and change your „main
image‟ to the new photo you uploaded. Once this is done the
system will allow you to delete your old photos.
WHAT NOT TO DO!
 No Scanned, Webcam or Mobile Phone photos as the quality will not be good enough
 No group photos - you and only you can be in the image
 Do not wear sunglasses, hats or other accessories as we need to see your features
 No background clutter such as light switches, doorframes, clothes on the floor, etc.
 Do not crop your photos
 Do not submit a photo of you on a night out
 No editing images using programs like Photoshop
 Do not email us your photos - you must log in and upload your photos to your Profile
Find some‘WHAT NOT TO DO’examples next - because you really don‟t want to look foolish!
How many Photos can I upload? When
you first apply you can only upload your two
standard photos. After your Profile has as
approved you can upload up to 10 images
with a range of „Photo Shot Types‟. Please
note that you must always own the clothes
that you are wearing and that photos taken
on set or with costumes that you do not own
are not suitable and will be removed.
Things to remember
 You must use a Digital Camera
 You may upload professional photos
but approval is at our discretion
 Once your Profile is fully activated
you can upload up to 10 images
 No silly faces
”
Uploading a Suitable Profile Photo (cont.)
If the first photo you upload is not suitable, don’t panic!
Check the email we sent you and try again.
“
Pg. 4

Background | Not Plain Bad Quality | Blurry Restrictive Clothes / Accessories
Bad Quality | Dark / Bad Lighting Unsuitable | Incorrect Rotation
Unsuitable | Taken by You
Background | Light Switches,
Door Frames, Picture Hooks, etc.
Multiple People in the Shot / Drinking
Bad Background / Bad Quality Red eye / Too Close in the Shot
Bad Quality | Not Central in the
Shot / Background Clutter
Pg. 5
”
WHAT NOT TO DO!
We do not accept phone or webcam photos because the quality is
not good enough to secure you work – use a digital camera.
“
Therearesomanythingswrongwiththisphoto
wecan‟tfitallthereasonsinthecaptionbox!
This „Standard Full Body’
shot fits our criteria and
would be accepted.
For an example of a good
„Head & Shoulders’ shot
go to pg. 3.

Getting your Profile Activated
What does it mean to get „Activated‟? Once Activated you will become part of our
Casting Database to be considered for opportunities working as an EXTRA. You will
also be able to apply for jobs on our website. Please note that having your Profile
Activated is a completely different process to having your photos approved.
Am I ready to get Activated?
I have filled in as many fields as I can in profile sections 1-8
I have two photos uploaded that have both been approved (see pg. 3)
If both of these statements are true, you are now ready to complete your
application and get Activated! Follow the steps below depending on whether
you are registered as a non-student or full-time student.
Non-Student Listing
Once ready, please call a member of our
Activation Team on 0845 0090 344. You have a
choice of the following Listing options –
 2 years at a cost of £25-00+VAT, or;
 4 years at a cost of £30-00+VAT.
If your application is accepted you will need to
pay the Listing Fee over the phone using a
credit or debit card. Your Profile will then be
Activated into our Casting Database for the
listing duration that you chose.
Student* Listing
*only current full-time students attending a
University, College or 6
th
Form.
Once your Profile is complete it will be reviewed
by a member of the Activation Team. All student
profiles are Activated online so students do
not need to call us.
Full-time students register for free and eligibility
is always assessed. Please upload a copy of
your student card or course entry letter via your
My Documents page. Failure to provide proof
when requested may result in you being
permanently banned from Uni-versalEXTRAS.
Non-Student Renewals
If your Profile is expiring please call the
Activation Team on 0845 0090 344 to renew
your Listing.
Need to check when your Profile expires?
Log in to your Profile and check your Listing
Expiry which can be found in the grey box above
your „Profile % Complete‟ bar.
If your renewal date has already passed, your
Profile has already expired and you are no
longer listed in our Casting Database. This
means that we will no longer call to offer you
work as an EXTRA.
Student Renewals
Your student Profile will expire on your Course
End Date. If you are no longer a full-time
student but wish to remain an EXTRA, you can
call our Activation Team on 0845 0090 344 to
transfer to a Non-Student Listing –
 2 years at a cost of £25-00+VAT, or;
 4 years at a cost of £30-00+VAT.
If you have started a new course which means
you will still remain a full-time Student past your
original Course End Date, please upload proof
to your My Documents page and email our
Admin Team to notify them of this.


”
Getting your Profile Activated
Once you’ve completed Profile sections 1-8 and your photos
are approved, you are now ready for Profile Activation.
“
Pg. 6

Applying for Jobs
The relationship between you and us is essential to this service; once registered you
become an ambassador of Uni-versalEXTRAS and we work nonstop to find you paid
opportunities working as an EXTRA.
Organisation! We need you to be
proactive and organised both in terms of the
dates and times that you are checked for
and in planning your travel to a filming
location. You must arrive on time… no-one
ever complains if you‟re early!
Accommodation
You must not plan to take out paid
accommodation. Due the nature of the film
industry, dates and times are always subject
to change. Booking accommodation can
easily leave you out of pocket
Activated EXTRAS secure work in two ways –
1. The Database: Uni-versalEXTRAS will search our Casting Database online and contact you if you
are suitable for a role – that‟s why your Profile is so important!
2. Applying for Jobs: you can log in and view jobs on the Jobs Board. If you fit the criteria and are
available, click the „apply for job‟ button to be considered.
Communication
You will be contacted by phone or SMS text
message if we have jobs that you may be
suitable for. If we call but are unable to get
hold of you we will always leave a voicemail
and send a text. It is important that you return
our messages as soon as possible. Make
sure you read or listen carefully and follow the
directions given.
When checking your availability for a role, you
should reply as soon as possible or there is a
chance that your job may be offered to
someone else. Whenever we contact you we
don‟t expect to have to chase you.
Super Tips
 If you log in to your Profile regularly you
will appear higher in the Casting Search
results. This is because we assume that
EXTRAS who log in regularly are more likely
to keep their Profile up to date.
 When we give you a reference word for a
role, i.e. „barman‟ or „villain‟, you should
quote it whenever we speak to you about
this role.
 If you are found to have given incorrect
information throughout the booking process
or in your Profile, you will not be paid and
may be removed from the
Uni-versalEXTRAS Database.
”
Applying for Jobs
Communication is important – we need
you to be proactive and organised.
“
Pg. 7
SECURING WORKSECURING WORK

Activated EXTRAS can log in and visit the Jobs Board to see the various roles
that are available at any one time. If you fit the criteria and are available for a
role, you can click the „apply for job‟ button which forwards your details on to the
Casting Team for consideration.
When you click on an individual job you may see this button instead of the option to apply…
…it means that you have either applied already or that you are already being considered for this
role by our Casting Team (which is a good thing).
What happens when I click „apply for job‟? Firstly we review your details to make
sure that you are suitable for the job that you have applied for. EXTRAS who
persistently apply for jobs that they do not fit the criteria for, could be banned from using
our system - so put simply… “Don‟t do it!”
1. When casting a role the
Casting Team may send
you a text message (or
call you) to check that you
are available. You should
follow the instructions in
the message.
2. The Casting Team will
call you to discuss the
role in detail and mark
you as „penciled‟ if
you are suitable and
available.
3. Once „penciled‟ we
will pass your details
on to the production
for consideration.
4. Once a decision has been
made by production, we will
text or call you to confirm
that you‟re either „fully
booked‟ or that you were
unsuccessful. You must
reply to confirm receipt.
*if you are ever unsure whether you are „pencilled‟ or „booked‟, please call us on 0845 0090 344.
Be Patient. You will not always be contacted about every job that you apply for. This could be
due to a number of reasons, for example there may be an additional requirement that meant
you weren‟t suitable or the position may have already been filled. Please remain patient and
continue to apply for any opportunities that you are suitable for.
If we send you a text message asking your availability and you reply, this does not constitute
being „booked‟ or „penciled‟. The Casting Team will always speak to discuss the job details
before they mark you as „penciled‟. When you are „booked‟ you will receive a text stating that
you are „booked‟.
If you are „penciled‟ you must keep the dates free until we know whether you have been
successful or unsuccessful. Never assume if you are „penciled‟ that you are unsuccessful – if
you have not heard please call us and we will inform you when we expect to get results from
Production. If there is a serious incident and your circumstances change, you must call us on
07903747452 immediately.
JOB APPLICATION PROCESS
”
Applying for Jobs (cont.)
If you don’t hear from us, please remain patient and keep
applying for the jobs that you are suitable and available for.
“
Pg. 8
JOB APPLICATION PROCESS

Bookings
What happens when I get the job? First of all we will text or call you to say that you‟re
Booked for the filming dates that we checked you for (this means that you‟re booked).
What happens next?
1. You will receive a ‘Job Sheet’ with some
basic details about the role that you have
been ‘booked’ for. ‘Job Sheets’ are
accessed via your My Documents page.
The „Job Sheet‟ is subject to change. We will
always contact you to notify you of any changes
to a booking, in which case these details will
always supersede those on the „Job Sheet‟.
2. You will receive a text message by 6pm the
afternoon before each filming day with your
‘Call Details’. This text gives you all the
important information for your next filming day:
 The Call Time – the specific time you need
to get there by
 The Full Address for Filming
 The Contact – this is the person that you
will meet with when you arrive
 Anything you need to take with you
Make sure you reply by text with your name
when you receive your „Call Details‟. If you don‟t
have your „Call Details‟ by 6pm the day before
you are due to film, please call us on
07903747452 – never assume that you‟re not
„booked‟ if you don‟t receive your „Call Details‟.
You should now be ready for your filming day.
Make sure that you get an early night (unless it‟s a night shoot) and set a reliable alarm!
24 Hour Helpline
07903747452
If there are any issues you must
call Uni-versalEXTRAS immediately
on the 24 Hour Helpline.
Cancellations
If for any reason you are „Pencilled’ or a „Booked’ and you have to cancel,
you must contact us immediately on the 24 Hour Helpline above.
”
Bookings
If there are any issues you must call Uni-versalEXTRAS
on the 24 Hour Helpline.
“
Pg. 9
To remember on the day
 Your ‘Call Details’ text contains
important info like contacts and
addresses so make a note of these
 Bring anything we asked you to
take with you as outlined verbally
or in the ‘Call Details’ text
 You need to know your
National Insurance NI Number
Penciled & Booked
Penciled: we‟ve checked you are suitable
and available and have passed your details
on to Production for their final decision.
Booked: the Production has chosen you for
the role and booked you in for filming.

The Day of Filming – Important Info
So the big filming day is here! When you arrive on location the first thing you have to
do is find the contact we provided you with in your „Call Details‟.
What is a „Chit‟ or „Salary Voucher‟? This is a document that productions use to record who
worked on a specific day and what they did. On arrival you need to pick up your „Chit‟ or „Salary
Voucher‟. You must fill it in and keep it with you during the filming day as it can affect how much
you get paid. Your „Chit‟ must be signed by the 2nd
or 3rd
Assistant Director (AD) at the end of
the filming day. Please always keep a record of your hours.
For Commercials, Music Videos and
Photo-shoots you will usually be asked to
sign a „Release Form‟ or „Salary Voucher‟,
assigning work and the hours done for
them, but you will not receive a copy of
this. If a „Release Form‟ is used you will
need to sign it at the end of the shoot.
Things to remember
 Pick up your „Chit‟ or „Salary Voucher‟
and get it signed at the end of the day
 You need to know your National
Insurance Number
 Mobile phones must be turned off
and cameras are not permitted
during filming
 Always keep a record of your hours
 All jobs through Uni-versalEXTRAS Ltd
are private shoots and you must not
take any unauthorised people with
you. Doing so is a serious breach of
our Terms and Conditions
 Be tidy and clean up after yourself
 Make sure you take all your belongings
with you when you leave
 Most importantly –
be professional and enjoy yourself!
Any issues
Call Uni-versalEXTRAS –
Don’t call your filming contact
Don’t text as texts can be missed.
You must call us on the
24 Hour Helpline: 07903747452
If you’re late
You should never be late but if
something happens and it is
impossible to avoid, you must call
us immediately on the
If you have to cancel
If due to serious unforeseen
circumstances you are unable to
make a job you must contact us
immediately on the
Overtime
If filming overruns you are expected to stay. You will of course be paid overtime -
for information on Pay Schemes and Agreements please visit the Money page on our
website.
”
The Day of Filming
Mobile phones must be turned off and
cameras are not permitted on set.
“
Pg. 10

Typical Filming Day as an EXTRA
The truth is that there is no ‘typical’ day working as an EXTRA - that’s partly what
makes this type of work so exciting and enjoyable! Despite this we have put some
information together to give you a rough idea of what you can expect.
When you arrive
Day shoots are generally early starts – having to arrive on set at 7am is not unusual. When you arrive you
will meet your contact and be given your „Chit‟ / „Salary Voucher‟ which you must fill in and keep with you.
Before filming begins, you will be shown to the rest
area where you‟ll stay when you are not taking part
in filming. This is a good place to relax, read a
book and meet other EXTRAS before your shoot.
A runner or 2
nd
AD will come and collect you when
you are needed for a scene. Don‟t worry, you
won‟t be forgotten! The type of production you
are taking part in, i.e. Fantasy, Contemporary,
Period, etc., will determine which departments you
visit before filming such as costume, make-up or
weaponry.
Food
Food is supplied on most productions.
This will generally include -
 Breakfast (on early calls)
 Lunch
 Drinks
Don’t spill anything down yourself as it
won’t look good on the film!
If food is not going to be supplied you will be
informed before the shoot day.
Playing the Scene
Once on set for your scene you will be directed by either the 3
rd
or 1
st
AD. They‟ll tell you what they
expect and give you an opportunity to rehearse before filming starts. Once they‟re happy that you and all
the other EXTRAS are capable of doing what they want, the rehearsing will stop and the main actors will
be brought on to start filming.
Once everyone is on set and in place the 1
st
AD
will usually shout - “Background Action!” This
means that you start doing exactly what you have
been rehearsing. “Action!” will then be shouted to
give the actors the starting gun to begin acting. At
the end of the scene the director will call “Cut!” or
“Thanks Everyone!” letting you know that the
scene and filming has ended. Don’t stop acting
until you hear these words. More often than not
the scene will be repeated several times until the
director is happy with the outcome.
Do Not
 Rush up and talk to the actors
 Ask anyone for an autograph
 Take any photographs
 Stare gormlessly at the actors
 Stare into the camera
If you do, you will be asked to leave and
you will not be paid. Remember that the
actors are there to do a job, like you, so
they need to concentrate.
At the end of filming a scene, you will be taken back to the rest area until you are needed again. You
may be asked to take part in many shots such as close-ups, long shots and mid-shots.
End of the day
When the day of filming comes to an end do not leave until you have been signed out on the „Chit‟ or
„Salary Voucher‟. Your main contact will normally be the person in charge of this. If using a „Chit‟, you will
be given a copy to take home. The „Salary Voucher‟ or „Release Form‟ will be kept by the production
company. Please make sure that you return all props and costumes given to you before you leave.
”
Typical Filming Day as an EXTRA
More often than not, the scene will be repeated several
times until the Director is happy with the outcome.
“
Pg. 11

Getting Paid
It is important that you enter your bank details in the Payment Details page of your
Profile as this will allow for a quick and easy payment directly into your bank account
for any work that you do with us. These details will be used for no other purpose
than to pay you. We guarantee that your details are entered into a certified, safe and
secure part of our website. Certification to prove this is available by request.
Please take care when inputting all of your information as Uni-versalEXTRAS accept no
responsibility if you provide incorrect bank details. If you do provide incorrect details this
will delay your payment and you may incur additional charges – please refer to our
Terms and Conditions for more details.
Payments are usually made between 4-6 weeks from the date of filming.
Employment Status
When working as an EXTRA the Inland Revenue view your employment status as self-
employed. Tax and National Insurance will not be deducted from your pay.
Remittance Slips
You can access and print your remittance slips via the My Documents page of your
Profile. Remittance slips will be generated shortly before or after a payment is made to
you.
Commission
Uni-versalEXTRAS is an agency, and as such we deduct an agency commission from
everything that you earn. This commission is 16%. The agency commission we
deduct is subject to VAT as instructed by HMRC.
For more information on all of the above, please refer to our Extras Terms and
Conditions which can be found on our website via the footer link on every page.
”
Getting Paid
Payments usually take between 4-6
weeks from the date of filming.
“
Pg. 12
© 2014 Copyright Uni-versalEXTRAS Ltd

Coming Soon…
Extra’s Dashboard, My Diary
Marketplace, Extra’s Blog
These areas of our website are currently in development.
Follow us on Facebook or Twitter to hear first when new website features are released
.
”
Coming Soon
Certain areas of our website are
currently in development.
“
Pg. 13

Frequently Asked Questions
Answers to these and many other questions can found in our website FAQ which can
be accessed via the link at the bottom of every page on our website.
Registering
How do I join your Agency?
Are your books open?
What does it cost to join Uni-versalEXTRAS?
What experience do I need to have?
Is there an age limit to join Uni-versalEXTRAS?
Can I register by post or in person?
How do I complete my registration?
How do I pay for the Listing?
How do I know when my Profile has been
activated?
I never received my validation email – can I
resend it to myself?
Photos
How do I know when my photos are approved?
Why do you keep rejecting my photos?
Why won‟t my photo upload?
Why doesn‟t the photo upload tool work for me?
Students
I have just graduated - can I still be an EXTRA
and am I still classed as a Student?
Can I register as a student if I am studying part-
time?
I am taking a gap year – am I classed as a
Student or a Non-Student?
My Student Profile is due to expire but I will now
be starting a new course – what do I do?
Non-Students
Why do I have to call you to organise my
Listing?
How do I renew my Listing?
General
How do I access and apply for jobs?
Are travel expenses paid?
I know my „email address‟ and „password‟ are
correct but I am unable to log into my Profile?
Where can I find your Terms & Conditions?
Where can I find the latest version of your
Welcome Pack?
Will Uni-versalEXTRAS act as a reference for
me?
Where do I upload my show reel or audio clips?
Why have I stopped receiving your daily email?
Technical
Why won‟t parts of your website work for me?
What is the best web browser to use?
Why don‟t I get the emails I am supposed to
receive from you?
Accounts
When and how will I get paid?
What is your Agency commission?
How will I know when I‟ve been paid?
What deductions will be made from my
payment?
Are EXTRAS classed as self-employed?
FAQ
Is there an age limit to join
Uni-versalEXTRAS?
Pg. 14
“ ”

Film Speak Glossary
Film Terminology can be confusing to the un-trained ear, so we have put together a list
of terms that you may hear and their meanings to help you behave like a seasoned pro
while on any film set.
Term Meaning
1
st
positions - Your starting position before filming begins
A Take - Recording of a whole scene or a section within a scene
Action - Called to indicate start of filming
Background Action - Call for the Extras to begin acting
Check-in - Time you should meet your contact to let them know you have arrived
Chit - A form that relates your pay for the day
Cut - Stop filming
Dining Bus - Place where you will eat and wait till you are called
From the top - Starting the scene again from the beginning
Hold the red - Going for another take of the scene
Honey–wagon - Where toilets are based
Red light - Don‟t enter as filming is going on
Rolling - Film is running in the camera
Salary Voucher - Similar to a „Chit‟ but you will not receive a copy (you should keep notes)
Set - Environment used for filming
Signing-off - Term used to make sure that the Chit has been signed and correctly filled in
Sound of a bell - One bell sound means shooting. Two bell sounds for “Cut” / end of filming
People What they do
Director - Makes final decision on filming
1
st
AD - Helps to make sure filming runs as smoothly as possible
2
nd
AD - Part of his job is to hire the Extras
3
rd
AD - An assistant to the 1
st
AD
AD - Assistant to the Director
Wrangler - Helps co-ordinate the Extras and background staff
Runner - A hands-on and hard-working assistant
”
Film Speak Glossary
This list of terms and their meanings will help you
to behave like a seasoned pro whilst on set.
“
Pg. 15

Who to Contact?
This page helps you to identify which department you need to speak to and the best
way you can contact them, depending on your type of query.
General Enquiries | Admin Team
Email: enquiry@universalextras.co.uk
Tel: 0845 0090 344
Our office is open from Monday to Friday (9am-7pm)
Registration Queries | Activation Team
Email: enquiry@universalextras.co.uk
Tel: 0845 0090 344
Our office is open from Monday to Friday (9am-7pm)
Jobs | Casting Team
Tel: 07903 747 452
Please only use this number for jobs that we have already contacted you about.
Tel: 0845 0090 344
If you have general questions about jobs that you have seen on the Jobs Board please use
our general enquiries number.
24 Hour Line
Tel: 07903 747 452
Please use the 24 hour-line if you have to speak to someone regarding a role for which you are
currently pencilled or booked, or for any of the reasons detailed in this „Welcome Pack‟.
Accounts Queries | Accounts Team
Email: payroll@universalextras.co.uk
You will receive a response within 5 working days.
Advertising Enquiries | Marketing Team
Email: advertising@universalextras.co.uk
If are interested in advertising with us, please email the Marketing Team for more information.
IT or Technical Queries
Email: info@universalextras.co.uk
If you have a technical query regarding our website, for example if you have found a bug or
error, please report this via email or using the Contact Us form on our website.
”
Who to Contact
This page helps you to identify which
department you need to speak to.
“
Pg. 16

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