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Cv willard munjoma1972

CV

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Cv willard munjoma1972

  1. 1. Curriculum Vitae For Willard Munjoma 7549 Zambezi Rd Zimre Park +252 633 727 442 +263 4 200 5246 E-mail: willard.munjoma@gmail.com Skype: Live: wmunjoma ____________________________________________________________________________ OBJECTIVE Dynamic Ground Operations Manager seeks new challenges and opportunities for professional growth and advancement. I bring with me knowledge of safe and secure aircraft turnaroundand Ground handling procedures and I am willing to work a flexible schedule. ____________________________________________________________________________ PERSONAL INFORMATION Date of Birth : 16 April 1972 Marital Status : Married Nationality : Zimbabwean Languages : English, Shona, Swahili and French (Spoken only) Gender : Male I D Number : 75-264388R-75 ____________________________________________________________________________ HIGHLIGHTS  Safety oriented  Superior communication skills  Conflict resolution  Skilled multi tasker  Adaptable
  2. 2.  Safety checks  Organized  Security checks  Fast learner  Staff training & development  Excellent judgment  Valid Zimbabwean driver’s license (c4) Accomplishments  Reduction of cases of ground/Ramp incidences from 4 per month to 1  Promoted safety awareness during ground handling  Contacting briefings before handling, highlighting safe offloading & loading priorities & observing safety procedures  Received thank you letters from passengers as well as superiors regarding professionalism  Secured numerous company achievement awards for delivery of exceptional customer service  Increased airline revenue from checked bag charges by monitoring passengers’ baggage size during check-in  Promoted up sold products such as Go for Gold resulting in a marked increase in in-flight sales  Promoted upgrade options to customers resulting in 42% increase in passengers choosing upgrade options. EXPERIENCE: Operations Manager- NASHA: Egal International Airport Hargeisa Somaliland 14 February- Current (National Airport Services & Ground Handling Agent)  Ownership for airside operations and situational awareness and integrity of airside operations including being the Single Point of Contact
  3. 3.  Leadership, management and coaching, coordinating and planning Ground operations activities in accordance with the Standard Operating Procedures (SOP’s), Ground Operations Manuals (GOM), ICAO Standards and recommended best practices, IATA Rules and procedure  Monitor and ensure the flow of people, aircraft, baggage and cargo  Responsible for ensuring compliance with all CAA policies included but not limited to Security, SMS, Aviation Safety, environmental policies, Workplace Health & Safety  Monitor changing weather patterns and the effects on airside operations to maintain flow and capacity  Engage and lead a varied team of resources and ensure deployment during Operational Activities  Analyze issues and establish operational priorities; identify gaps and/or changes required to policies, SOPs or other protocols and provide this information to the applicable Functional Managers  Management of a Successful Day including a solid knowledge of KPIs and SLAs to ensure compliance  Organize and lead daily briefings and debriefing, recommend effectiveness and efficiency of airside operational processes and procedures  Administrational responsibilities such as performance monitoring, time keeping, coaching and discipline.  Responsible for being a customer centric Leader with respect to the Mission, Vision, Values and Beliefs of the organization EXPERIENCE Duty Station Manager 08th October 2012 to 30th October 2014 KLM (Royal Dutch Airlines) Harare Joined KLM in 2012 as Duty Station Manager responsible for the entire safe aircraft turnaround process, from the time of check-in, customer service delivery, baggage enquiries, compliance and conformity to standards and procedures as well as day to day office administration including Emergency Response Plan.
  4. 4.  Determined flight close-out times and completed and verified flight forms  Monitored compliance with size limitation guidelines for the carry-on baggage program  Protected customer’s baggage from loss, theft and damage by properly handling them  Responded politely to passenger complaints regarding ticketing and baggage handling  Centralized load control coordination-keeping all lines of communication open at all times during handling  Enforced safety & security measures and protected sensitive zones  Tagged checked baggage with appropriate destination with a 95% accuracy rate  Collected baggage charges, up sold options, UMNR charges as well as EMD’s  Coordinated with airport vendors regarding fueling and catering logistics  Announced flight status updates and information about gate changes in Altea Departure Control System Duty Manager March 2005-September 2012 Air Zimbabwe – (FBM & HRE) Joined Air Zimbabwe in May 1996 as Traffic Assistant rising to position of Senior Traffic Officer in Victoria Falls in 1999. In November 2001 I was posted to Kinshasa (FIH) as accounting officer. In October 2004 I became Station Officer FBM before being promoted to Station Manager for Lubumbashi (FBM) in March 2005. In August 2008 I came back to Harare on a lateral transfer as Duty Manager Harare International Airport. Duties and responsibilities: • Representing and supporting Teams in achieving Station objectives of Punctuality, Baggage delivery and service delivery without compromising safety and security. • Managing the responsibility of check-in, arrivals, departures and transit. • Coordination between Teams, customer satisfaction and implementation
  5. 5. of company policies and procedures. • Effective communication during flight handling. • Ensuring service standards are met and making suggestions on service delivery and efficiency improvement. • Determined flight close-out times and completed and verified flight forms • Monitored compliance with size limitation guidelines for the carry-on baggage program • Protected customers baggage from loss, theft and damage by properly handling them • Responded politely to passenger complaints regarding ticketing and baggage handling • Centralized load control coordination-keeping all lines of communication open at all times during handling • Enforced safety & security measures and protected sensitive zones • Tagged checked baggage with appropriate destination with a 95% accuracy rate • Collected baggage charges, up sold options, UMNR charges as well as EMD’s • Coordinated with airport vendors regarding fueling and catering logistics • Announced flight status updates and information about gate changes in Altea Departure Control System Educational Qualifications: Honors Degree: Politics & Administration University of Zimbabwe- (U.Z) 1992 –Harare Zimbabwe Bernard Mizeki College- Marondera -Zimbabwe Internal Courses: Air Zimbabwe & KLM- Including Dangerous Goods Internal Courses undertaken  Centralized Load Control coordination- 27 October 2012-Passed
  6. 6.  Operations Coordination Training- 09 November 2012-14 November 2012- Passed  Competition Law- Passed  Dangerous Goods Training- 28 November 2012- Passed  AF/KLM 7 Service Standards Training- Passed  Effective Communication Training (Schiphol Amsterdam) -26 May 2014- 29 May 2014-Passed  Operations Coordination Training Live-20 March 2012-Passed  Document Training-Passed  Altea Departure Control System-Passed  Emergency Response Management Training (ERM)-  Ticketing & DOD EMD’s  Customer Service Training  Human resources Training-Passed  Human factors training Other Responsibilities:  Banking of daily sales  Family man with wife and 4 kids  Attendance of Monthly Airport Meetings such as AOC(Airport Operators Committee)  Attendance of Meetings with Vendors such as Ground Handling Company, Fuel Co, Caterer  Attendance of Monthly Emergency Response Plan Meetings with all stakeholders  Attendance of Regional Meetings in the absence of Station Manager. Hobbies: Reading, Gardening, Learning REFEREES: Mr. Francois Schermesser Regional Station Manager Air France-KLM Southern Africa & Angola OR Tambo Airport Johannesburg E-mail: frschermesser@airfrance.fr Phone: +27 11 961 6810
  7. 7. Ms. Claudia May Human Resources Manager Air France-KLM Southern Africa & Angola E-mail: Claudia.May@klm.com Phone: +27 1020 50153 Mobile: +27 836 321 304 Mr. Jack Urlus Deputy Area Manager Outstations Africa Air France-KLM International Stations E-mail: jack.urkus@klm.com Phone mobile: +31613150494 Ms. Naseem Malik Airport Services Manager East & Central Africa Flydubai E-mail: naseem.malik@flydubai.com Phone: +255 755755776

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