Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
part I: inside the organization
you’ve built a product. here’s
how to build an organization
In order to deliver a product ...
you’ve built a product. here’s how to build an organization
two quick notes
2
1. The “soft” stuff is the hard stuff

2. Not ...
you’ve built a product. here’s how to build an organization
a couple of people and a garage is all you need
to build a pro...
you’ve built a product. here’s how to build an organization
to scale the operation…
4
…you need an organization.
you’ve built a product. here’s how to build an organization
these are the ingredients
5
people processes resources
but wha...
you’ve built a product. here’s how to build an organization
a bit of philosophy: we have two perspectives
6
you’ve built a product. here’s how to build an organization
1: a shared, objective perspective
7
you’ve built a product. here’s how to build an organization
2: a personal, subjective experience
8
you’ve built a product. here’s how to build an organization
the approach required to work in each domain
is different
9
int...
you’ve built a product. here’s how to build an organization
Enduring organization

with happy employees
the most successfu...
you’ve built a product. here’s how to build an organization
as organizations develop, they integrate

human values
11
bure...
you’ve built a product. here’s how to build an organization
and the customer and employee experience is
palpably different
...
you’ve built a product. here’s how to build an organization
resulting in exponentially higher long-term
performance at eac...
you’ve built a product. here’s how to build an organization
what firms are doing this well?
14
you’ve built a product. here’s how to build an organization
why do values lead to higher performance?
15
bureaucratic
orga...
you’ve built a product. here’s how to build an organization
building a values-centered organization
16
Clarify

values
Ali...
you’ve built a product. here’s how to build an organization
building a values-centered organization
17
Clarify

values
Ali...
you’ve built a product. here’s how to build an organization
it’s possible to measure and map values
18
for individuals and...
you’ve built a product. here’s how to build an organization
values are uncovered through the questions we
ask others and o...
you’ve built a product. here’s how to build an organization
building a values-centered organization
20
Clarify

values
Ali...
you’ve built a product. here’s how to build an organization
organizations align around key questions
21
purpose
strategy
t...
you’ve built a product. here’s how to build an organization
building a values-centered organization
22
Clarify

values
Ali...
you’ve built a product. here’s how to build an organization
too often we think of a boss as someone who
tells others what ...
you’ve built a product. here’s how to build an organization
unfortunately “collaboration” is often just a
competition of i...
you’ve built a product. here’s how to build an organization
collaboration that starts with values enables
synergy between ...
you’ve built a product. here’s how to build an organization
values-based, synergistic collaboration leads to
better ideas ...
you’ve built a product. here’s how to build an organization
building a values-centered organization
27
Clarify

values
Ali...
you’ve built a product. here’s how to build an organization
success!
we’re trained to seek success and avoid failure
28
ev...
you’ve built a product. here’s how to build an organization
when in fact, the most underutilized assets in
business today ...
you’ve built a product. here’s how to build an organization
thank you
30
Clarify

values
Align
the organization
Communicat...
Upcoming SlideShare
Loading in …5
×

Like Humans - How to Build an Organization

158 views

Published on

You've built a product. Here's how to build an organization. Startup Week Chattanooga 2016

Published in: Business
  • Be the first to comment

  • Be the first to like this

Like Humans - How to Build an Organization

  1. 1. part I: inside the organization you’ve built a product. here’s how to build an organization In order to deliver a product at scale, you need to build an organization. Building an effective organization requires thinking at a systems level, which is inherently difficult for any single individual. We discuss how to harness collective intelligence to enable the organization to design itself.
  2. 2. you’ve built a product. here’s how to build an organization two quick notes 2 1. The “soft” stuff is the hard stuff
 2. Not either/or, but ascending levels
  3. 3. you’ve built a product. here’s how to build an organization a couple of people and a garage is all you need to build a product 3 + =
  4. 4. you’ve built a product. here’s how to build an organization to scale the operation… 4 …you need an organization.
  5. 5. you’ve built a product. here’s how to build an organization these are the ingredients 5 people processes resources but what animates them?
  6. 6. you’ve built a product. here’s how to build an organization a bit of philosophy: we have two perspectives 6
  7. 7. you’ve built a product. here’s how to build an organization 1: a shared, objective perspective 7
  8. 8. you’ve built a product. here’s how to build an organization 2: a personal, subjective experience 8
  9. 9. you’ve built a product. here’s how to build an organization the approach required to work in each domain is different 9 interior experience exterior outcomes Do I like it?key question What is it? Fulfillmentresult Impact Valueslanguage Reason
  10. 10. you’ve built a product. here’s how to build an organization Enduring organization
 with happy employees the most successful organizations are adept at working with both perspectives 10 fulfillment impact Work sucks Won’t last! What’s the point?
  11. 11. you’ve built a product. here’s how to build an organization as organizations develop, they integrate
 human values 11 bureaucratic organization performance organization human organization Financial Security Seniority/Class Conformity to a set of rules + Financial Success + Merit Efficient deployment of a strategy + Human Values + Service Creative manifestation of human values animated by to what?
  12. 12. you’ve built a product. here’s how to build an organization and the customer and employee experience is palpably different 12 agent’s goal Stay on script Efficient resolution Delivering happiness “I am penalized for going off script” “I am rewarded by the number of calls I handle in a day” “I love helping customers and have the freedom to do what I think is right” bureaucratic organization performance organization human organization
  13. 13. you’ve built a product. here’s how to build an organization resulting in exponentially higher long-term performance at each level 13 1.1 x 4.1 x 10-year shareholder returns S&P 500 Firms of Endearment ? Source: R. Sisodia, et al., Firms of Endearment, Second Edition (2014) bureaucratic performance human
  14. 14. you’ve built a product. here’s how to build an organization what firms are doing this well? 14
  15. 15. you’ve built a product. here’s how to build an organization why do values lead to higher performance? 15 bureaucratic organization performance organization human organization aligned around Strategy Shared Values innovating Tactics Strategy and Tactics Tactics N/A energy system Willpower ValuesSupervision level of trust and reliability Low Moderate High
  16. 16. you’ve built a product. here’s how to build an organization building a values-centered organization 16 Clarify
 values Align the organization Communicate with values Learn continuously human organization
  17. 17. you’ve built a product. here’s how to build an organization building a values-centered organization 17 Clarify
 values Align the organization Communicate with values Learn continuously human organization
  18. 18. you’ve built a product. here’s how to build an organization it’s possible to measure and map values 18 for individuals and teams
  19. 19. you’ve built a product. here’s how to build an organization values are uncovered through the questions we ask others and ourselves 19 What should I do? What do I want?
  20. 20. you’ve built a product. here’s how to build an organization building a values-centered organization 20 Clarify
 values Align the organization Communicate with values Learn continuously human organization
  21. 21. you’ve built a product. here’s how to build an organization organizations align around key questions 21 purpose strategy tactics Why do we exist?Purpose How will we create value for each stakeholder?
 
 
 What business model best enables that value? What is most important this quarter/year? Stakeholder Value Propositions
 Business Model Strategic Focus What specific actions will we take?Work Planning
  22. 22. you’ve built a product. here’s how to build an organization building a values-centered organization 22 Clarify
 values Align the organization Communicate with values Learn continuously human organization
  23. 23. you’ve built a product. here’s how to build an organization too often we think of a boss as someone who tells others what to do 23 Do This. Values and worldview remain hidden Only one plan is proposed Values and worldview remain hidden autocratic command
  24. 24. you’ve built a product. here’s how to build an organization unfortunately “collaboration” is often just a competition of ideas 24 Values and worldview remain hidden Two plans compete Values and worldview remain hidden competitive communication My plan! No, my plan!
  25. 25. you’ve built a product. here’s how to build an organization collaboration that starts with values enables synergy between diverse perspectives 25 Values and worldview are explored An approach is co- created Values and worldview are explored synergistic communication How can we best honor both our values? Do you think this action would address your values? Yes and if we also…
  26. 26. you’ve built a product. here’s how to build an organization values-based, synergistic collaboration leads to better ideas and robust execution 26 direction Two-way decision optimized for Quality autocratic command competitive
 communication synergistic collaboration Speed One-way implementation EmbracedHalf-Hearted
  27. 27. you’ve built a product. here’s how to build an organization building a values-centered organization 27 Clarify
 values Align the organization Communicate with values Learn continuously human organization
  28. 28. you’ve built a product. here’s how to build an organization success! we’re trained to seek success and avoid failure 28 event good bad failure!
  29. 29. you’ve built a product. here’s how to build an organization when in fact, the most underutilized assets in business today are problems 29 event bad understand event good bad
  30. 30. you’ve built a product. here’s how to build an organization thank you 30 Clarify
 values Align the organization Communicate with values Learn continuously human organization

×