Warm welcome.Not used to talking in front of so many people, let alone first thing on a Monday morning
Talk about Mavinwood FM paper & Manchester Business School.Strong , young and growing sectorMore of a rich variety.What do I enjoy most about my job..the buildings & the people
Talk about the marketing flyer I did on “the importance of the workplace environment on such factors as staff attendance, morale, productivity, turnover.”
People – both those delivering the services & those building users.Process – how the services are organised.Technology – how does this aid the deliveryFinally, the place – the building and how it operates and is managed.
Use the Premiership / Championship analogy
I have done some research into FM in Malaysia and where you are on your journey. Some quotations I have read include:“FM is in its infancy”For the Facilities Management Asia 2011 Conference, one study said83% said FM can improve a company’s core business by improving the cost efficiency of the asset in operations and maintenance 74% said FM can improve workplace environment and productivity”72% said they needed more training on strategic FM& 91% said top of every FM’s agenda should be Changing the perception of FM as an influencer of core business activity”
The guide specifically deals with:What is FMCareer PathsQualificationsSkillsCompany Profiles
The guide specifically deals with:What is FMCareer PathsQualificationsSkillsCompany Profiles
My definition is this.Key is that it has to be new, not a reworking and “a new idea become innovation when it delivers a measurable benefit”Can others do better? Use #
I posed the question to the UK Twitter community and these are some of their thoughts. Is it high lighting and resolving a problem?Add value without cost. Some innovations may involve initial costs but the benefits outweigh the investment.
So now we have an idea what it is in FM, why does it matter?
Every year Sheffield Hallam University & an Integrated FM provider, Interserve produce a report on the views of the UK FM industry.Two important aspects of this recent research are that:FM believe innovation is happening.The recession is hampering innovation, as companies cannot afford the initial financial outlay.
So what developments have we seen in the industry?
Historically architects design buildings on what they perceive building users want and the end users and in particular the Facilities Manager come in to equation post completion.Building Information Modeling (BIM) is a digital representation of physical and functional characteristics of a facility. A BIM is a shared knowledge resource for information about a facility forming a reliable basis for decisions during its life-cycle; defined as existing from earliest conception to demolition. (National BIM Standard - United States)[BIM, as many of you may know, tries to engage more people in the development stage, using 3d software and asset collection software COBie. (Construction Operations Building Information Exchange)I would be interested today to find out how much is BIM used in Malaysia?In the UK, it is mainly public sector led, but will be the way forward for new and some older (retro surveyed) buildings.
The benefits we have seen BIM deliver are:Going back to the definition:What has BIM addressed? Buildings built without the end users needs in site
How can we use buildings better by understanding how they are used.This is particularly relevant for organisations who are looking at reducing operational costs and make better use of their buildings.Thus in calculating space efficiency they have calculated:Space utilisation- is the room fit for purposeSeat occupancy (using infra red devices)Room frequency – e.g.. meeting rooms, lecture theatresUniversities have been looking at this very closely in their new builds and linking with FM to decide how best to light , heating and cool these spaces as well as reducing energy usage.
How many have heard of Hot desking?Born out of space utilisation studies.Greater flexibility due to:Different working patterns for businesses away from 9-5.Transport infrastructure problems, e.g.. London OlympicsBetter use of available spaceWork/life balance
Completed in 2011, British Broadcasting Corporation moved from London to Manchester.2,300 staff employed there. Cost £1bn to move.Wanted a creative and fun environment, few desks but meeting areas and pods.
Building:The building is part of the £800 million NOMA development in the northern quarter of Manchester city centre.One Angel Square is 72.5 metres tall and has been nicknamed the 'Sliced Egg' because of its distinctive formMore than 4,000 workers from over 90 companies were involved in the building's construction making it the largest building site outside South East EnglandThe building will be one of the largest in Europe to have the BREEAM Outstanding distinction as a result of its high, sustainable energy credentialsThe exterior's double skinned façade will create natural heating, cooling and lightingThe heat recovery system from the atrium collects heat from the sun and computer systems will recycle waste heat. A recycling system for used water and a rainwater harvesting will be installed. Can fit an Airbus 380 (largest aeroplane in the world) in the Atrium. FlexibleNo one has a desk. Flexible workspace and size and design was based on the needs of the business, FM feedback and space utilisation. Approx 3,000 staff will work there.
Integrated FM is not new and comes in and out of fashion.There is a growing tendency for large organisations to move to TFM model due for cost effeiciencies. E.G. Lloyds Banking Group, HSBC & Barclays (ISS). Organisations have been stripping back to concentrate on their core business whether it is banking retail, local Govt.Multi skill peopleGreater co-ordination.Streamlined management and communication channels.Central Management Information reporting via CAFM
PFI/PPP transformed building infrastructure in UK for hospitals, schools, offices.It came out of private companies obtaining better lend terms than public sector, so basically they have built new hospitals for e.g. and the occupier rents it back from them over 25 year deal. It has fuelled the development of FM in UK.These PFI contracts encouraged outsourcing companies to enter 25/30 year contracts and be responsible for the maintenance & replacement of equipment.Big debate at the moment is if they have got value for money, as deals negotiated in terms of economic boom.
Ave contract lengths in UK: Catering: 4.3yrs, M&E: 4.1 yrs, Security: 3.8 yrs, Cleaning: 2.9 yrs TFM:6.6 yrs (FM World October 2012)How does Malaysia compare?So what are the benefits of these contracts?Read and discuss each.
Electricity and Gas prices are soaring and companies have need to look inwardly to reduce operational costs.E.g. PepsiCo is UK have to reduce operational costs by 10% each year for next 5 years, without any price increase in product.LED lighting - lighting accounts for a significant part of a budgetVoltage OptimisationBMS systems so that heating and cooling systems are working together, not against each other.Energy monitors help to cut CO2 emissions and reduce utility (water, gas and electricity) costs. 40% of electricity is from servers and central IT equipment. Data loggers – looking at how efficiency equipment is working and what factors are influencing levels of temperature and humidity, e.g.. museums.
Do we bombard FM’s with too such information.Currently in UK there are 48 Computer Aided Facilities Management Systems such as Plannon, Concept, etcPDAs & tablets provided real team information and M.I.Social Media - sharing ideas and best practice.
Sustainability is widely regarded.David Jones is his book “Who Cares Wins” has mentioned that “social media is forcing businesses, politicians and leaders to be more socially responsible. It will reward those who are.” It has taken Corporate Social Responsibility out of the silo and into the boardroom.”FM has a part to play in the use of green technology,
I have asked major people in UK regarding what has been the most important innovations in FM.New technologyOutsourcingBIMOthers: Professionalisation of industry through qualifications.
Five key benefits of innovation:Cost savingsImproved profitabilityStreamlined ProcessedBetter knowledge & understandingMarket differentiation/advantage.
In conclusion, what are the likely “hot” areas in FM in the future?
Lecture to University of Malaya Students 24 June 2013
Careers & Innovation in
Author: Mark Whittaker
Date: Monday 24th June 2013
The two main objectives of today are…
“To provide you with an insight into working within facilities
management & the career opportunities available.
In addition, I want to help broaden your understanding of the
industry & show the latest innovations which will affect the future
direction of the Facilities Management industry.”
What is Facilities Management?
“Facilities management is the integration of processes within an organisation to
maintain and develop the agreed services which support and improve the
effectiveness of its primary activities”.
(CEN the European Committee for Standardisation)
Facilities management encompasses multi-disciplinary activities within the built
environment and the management of their impact upon people and the workplace.
It contributes to the delivery of strategic and operational objectives. On a day-to day
level, effective facilities management provides a safe and efficient working
environment, which is essential to the performance of any business – whatever its size
What is at the core of Facilities Management?
"A profession that encompasses
multiple disciplines to ensure
functionality of the built environment by
integrating people, place, process and
What is Facilities Management?
“The management of buildings, physical plant and services.
The services are sometimes considered to be divided into 'hard services'
and 'soft services.' Hard services includes such things as ensuring that a
building's air conditioning is operating efficiently, reliably, safely and legally.
Soft services includes such things as ensuring that the building is cleaned
properly and regularly or monitoring the performance of contractors (e.g.
Estimates vary; market research suggests that, in the UK alone, the
sector is worth between £40bn and £95bn per annum
“We need to let more people know just how important the FM
industry is in the running of the country as well as the contribution
the FM industry makes to the UK economy. We represent £40bn in
turnover and over 500,000 employees; 5% of GDP is a significant
Chris Hoar, Chief Executive
Current Market Size
Facilities Management in Malaysia
“The lack of integration between control systems in
buildings today is a main inhibitor to optimized
(Frost & Sullivan)
“The ultimate benefit of FM, i.e. value appreciation
of the property, image and long term cost, has to be
fully understood and appreciated by building
owners for the industry to develop.”
(Mr Tung Chee Kuan, Jurutera)
Integral Company Highlights
Electrical, Mechanical & Fabric Specialists
Business independently owned and managed
£239m Turnover in 2012
Over 3,000 directly employed staff
1,500 mobile technicians throughout the UK
Local focus, national strength - 13 UK branches
ISO 9001, 14001 and 18001 accredited
88% of services delivered by “in house engineers”
1. Research the market you want to work in & seeks the views of
2. Identify your personal strengths
3. Identify what potentially excites you about FM
4. Build good networks through social media & CIDB
5. Be different, distinctive & sell yourselves, “what benefits could you
bring to an organisation”
And finally “persevere lad…. you’ll get there.”
Take the knocks
What is Innovation in FM?
“Innovation in facilities management is the introduction of a
new product or process, which delivers tangible and
measureable benefits in terms of operational cost reductions,
increased efficiency and optimising building usage and
It is not merely process improvements.”
Is Innovation being delivered in the UK?
60% of respondents agree innovation is being
delivered in the facilities management
“True innovation often requires a financial
input from the client. Most clients are cutting
back on investments and research and
development, which causes difficulty in
delivering cost effective and innovative
(1). Building Information Modelling (BIM)
Co-ordination & Collaboration
Easier Maintenance of Building Lifecycle
Greater connection between building designers & end users
Greater customisation and flexibility
Easier conflict detection & resolution
Optimisation of cost
Improved asset database & understanding
(2). Space Utilisation
Greater analysis of how building
assets are being used.
Identification of cost savings as
companies downsize operations
More scientific measurements of
space utilisation, particularly in
A key driver in the design of new
properties, particularly within the
(3). Flexible Workspaces
“Hot desking” more common
More flexible shift patterns
Greater home working
Greater focus on enjoyable working environment
& the impact on businesses performance
(4). Service Integration - IFM
Greater bundling of FM services to
achieve economies of scale
Greater outsourcing opportunities
Ability for organisations to
concentrate on their core business
(5). Greater Collaboration/Partnership
Private Finance Initiative (now Public Private
Partnerships) with crucial element of building life
Longer term contracts encourage investment
Shared targets and goals & reward schemes
Advantages of Longer Term Contracts
Partnership Approach & Relationship Building
Joint Goal and Target setting
Stability and reliability
Innovation in Service Delivery
Reduced Procurement costs
Flexibility in service delivery
(6). New/Enhanced Technology
More integrated Building Management
Smart Energy Meters
(7). Information/Knowledge Share
Integrated CAFM Systems
Real Time Data
Detailed Management Reporting
The „Green Agenda‟ will grow in importance in the future
Helping customers achieve their Carbon Reduction Commitments
Green Technology, such as biomass boilers, Combined Heat & Power (CHP)
Focus on Ethical Trading and Waste Management and recycling
Most significant FM Innovations?
“I think the biggest impact has been the way the new
technologies - GPS/Tablets/Social media etc. have
been utilised by different organisations to eliminate
wasted process and provide smarter service.” Martin
Pickard, FM Guru Consulting
“The biggest change for me has been the development of the
outsourced market. There are a number of suppliers in the
industry who now really understand what FM is all about and
are providing a service that matches the clients‟ needs.” Julie
Kortens, Head of FM,Channel 4
“The one area which does look as if it will impact is the advent of
Building Information Management systems, albeit that these
systems are very much in the infancy and current CAFM technology
is not up to speed with it.
Iain Murray, Principle Consulting
4. Five Key Benefits innovation can deliver
What can stifle innovation?
Price based procurement
Short term contracts
Lack of partnership/collaboration
Lack of internal support for FM at Senior/ Board
Being afraid to take risks
What does the future hold?
More flexible & better utilised workspaces
Buildings designed & built with greater engagement with
users and Facilities Managers
Greater outsourcing in a bundled service provisions
Greater building and asset knowledge
Greater focus on larger, leaner FM providers delivering cost
Professionally recognised “Collaborative Working”
Longer term contracts
Joint “Innovation Strategies”
And Finally……Do keep in touch