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Careers & Innovation in
Facilities Management
Author: Mark Whittaker
Date: Monday 24th June 2013
The two main objectives of today are…
“To provide you with an insight into working within facilities
management & the care...
The aims of your visit?
Soak it all up
Start to apply the learning
Be different & distinctive
1. Getting to know each other.
2. The FM Market
3. Integral & my role
4. Careers in FM
5. Innovation in FM
6. Questions an...
To start ….a question about YOU
How many of you have a firm idea what career path you wish to
take, post graduation?
My Career Path
When I was 18……..my career choice…
Yes, I was a University Student Once
My Path into FM
So what attracted me into FM?
2. The UK & Malaysian FM Market Sectors
What is Facilities Management?
“Facilities management is the integration of processes within an organisation to
maintain a...
What is at the core of Facilities Management?
"A profession that encompasses
multiple disciplines to ensure
functionality ...
What is Facilities Management?
“The management of buildings, physical plant and services.
The services are sometimes consi...
Estimates vary; market research suggests that, in the UK alone, the
sector is worth between £40bn and £95bn per annum
“We ...
Who are the major UK FM players?
Facilities Management in Malaysia
“The lack of integration between control systems in
buildings today is a main inhibitor ...
3. Integral & My Role
Integral Company Highlights
 Electrical, Mechanical & Fabric Specialists
 Business independently owned and managed
 £23...
3. Careers in FM
Chance or Choice?
What do you need to be successful in FM?
Kate Morris-Bates, Head of FM
 Customer Focussed
 Determined
 A believer in th...
What to do?
http://www.bifm.org.uk/bifm/careerdevelopment
Careers In FM – Source Material
Common Twitter Hashtags
1. Research the market you want to work in & seeks the views of
others
2. Identify your personal strengths
3. Identify wha...
4. Innovation in FM
What is Innovation in FM?
“Innovation in facilities management is the introduction of a
new product or process, which deli...
How do others define “innovation”?
Why is Innovation important?
Is Innovation being delivered in the UK?
 60% of respondents agree innovation is being
delivered in the facilities manage...
Key Innovations in Facilities Management
(1). Building Information Modelling (BIM)
(1). Building Information Modelling (BIM)
BIM Benefits:
 Co-ordination & Collaboration
 Easier Maintenance of Building L...
(2). Space Utilisation
 Greater analysis of how building
assets are being used.
 Identification of cost savings as
compa...
(3). Flexible Workspaces
 “Hot desking” more common
 More flexible shift patterns
 Greater home working
 Greater focus...
(3). Flexible Workplaces – Media City
3). Flexible Workplaces – 1 Angel Square
(4). Service Integration - IFM
 Greater bundling of FM services to
achieve economies of scale
 Greater outsourcing oppor...
(5). Greater Collaboration/Partnership
 Private Finance Initiative (now Public Private
Partnerships) with crucial element...
Advantages of Longer Term Contracts
 Partnership Approach & Relationship Building
 Joint Goal and Target setting
 Stabi...
(6). New/Enhanced Technology
 LED Lighting
 Voltage Optimisation
 More integrated Building Management
Systems
 Smart E...
(7). Information/Knowledge Share
 Integrated CAFM Systems
 Web access
 Real Time Data
 Detailed Management Reporting
...
(8). Sustainability
 The „Green Agenda‟ will grow in importance in the future
 Helping customers achieve their Carbon Re...
Most significant FM Innovations?
“I think the biggest impact has been the way the new
technologies - GPS/Tablets/Social me...
4. Five Key Benefits innovation can deliver
in FM?
What can stifle innovation?
 Price based procurement
 Short term contracts
 Lack of partnership/collaboration
 Mistrus...
What does the future hold?
 More flexible & better utilised workspaces
 Buildings designed & built with greater engageme...
And Finally……Do keep in touch
@Whitbags http://whitbagsinfm.wordpress.comWhitbagsinfm
Questions & Answers
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Lecture to University of Malaya Students 24 June 2013

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Lecture to University of Malaya students to John Moores University on Careers and Innovation in Facilities Management

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Lecture to University of Malaya Students 24 June 2013

  1. 1. Careers & Innovation in Facilities Management Author: Mark Whittaker Date: Monday 24th June 2013
  2. 2. The two main objectives of today are… “To provide you with an insight into working within facilities management & the career opportunities available. In addition, I want to help broaden your understanding of the industry & show the latest innovations which will affect the future direction of the Facilities Management industry.” Objectives
  3. 3. The aims of your visit? Soak it all up
  4. 4. Start to apply the learning
  5. 5. Be different & distinctive
  6. 6. 1. Getting to know each other. 2. The FM Market 3. Integral & my role 4. Careers in FM 5. Innovation in FM 6. Questions and Answers. Lecture Content
  7. 7. To start ….a question about YOU How many of you have a firm idea what career path you wish to take, post graduation?
  8. 8. My Career Path
  9. 9. When I was 18……..my career choice…
  10. 10. Yes, I was a University Student Once
  11. 11. My Path into FM
  12. 12. So what attracted me into FM?
  13. 13. 2. The UK & Malaysian FM Market Sectors
  14. 14. What is Facilities Management? “Facilities management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities”. (CEN the European Committee for Standardisation) Facilities management encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace. It contributes to the delivery of strategic and operational objectives. On a day-to day level, effective facilities management provides a safe and efficient working environment, which is essential to the performance of any business – whatever its size and scope. The basics
  15. 15. What is at the core of Facilities Management? "A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology."
  16. 16. What is Facilities Management? “The management of buildings, physical plant and services. The services are sometimes considered to be divided into 'hard services' and 'soft services.' Hard services includes such things as ensuring that a building's air conditioning is operating efficiently, reliably, safely and legally. Soft services includes such things as ensuring that the building is cleaned properly and regularly or monitoring the performance of contractors (e.g. builders, electricians). The basics
  17. 17. Estimates vary; market research suggests that, in the UK alone, the sector is worth between £40bn and £95bn per annum “We need to let more people know just how important the FM industry is in the running of the country as well as the contribution the FM industry makes to the UK economy. We represent £40bn in turnover and over 500,000 employees; 5% of GDP is a significant amount.” Chris Hoar, Chief Executive Current Market Size
  18. 18. Who are the major UK FM players?
  19. 19. Facilities Management in Malaysia “The lack of integration between control systems in buildings today is a main inhibitor to optimized facilities management.” (Frost & Sullivan) “The ultimate benefit of FM, i.e. value appreciation of the property, image and long term cost, has to be fully understood and appreciated by building owners for the industry to develop.” (Mr Tung Chee Kuan, Jurutera)
  20. 20. 3. Integral & My Role
  21. 21. Integral Company Highlights  Electrical, Mechanical & Fabric Specialists  Business independently owned and managed  £239m Turnover in 2012  Over 3,000 directly employed staff  1,500 mobile technicians throughout the UK  Local focus, national strength - 13 UK branches  ISO 9001, 14001 and 18001 accredited  88% of services delivered by “in house engineers”
  22. 22. 3. Careers in FM
  23. 23. Chance or Choice?
  24. 24. What do you need to be successful in FM? Kate Morris-Bates, Head of FM  Customer Focussed  Determined  A believer in the value of FM
  25. 25. What to do?
  26. 26. http://www.bifm.org.uk/bifm/careerdevelopment Careers In FM – Source Material
  27. 27. Common Twitter Hashtags
  28. 28. 1. Research the market you want to work in & seeks the views of others 2. Identify your personal strengths 3. Identify what potentially excites you about FM 4. Build good networks through social media & CIDB 5. Be different, distinctive & sell yourselves, “what benefits could you bring to an organisation” And finally “persevere lad…. you’ll get there.”  Take the knocks  Be flexible  Stay positive  Move on My advice
  29. 29. 4. Innovation in FM
  30. 30. What is Innovation in FM? “Innovation in facilities management is the introduction of a new product or process, which delivers tangible and measureable benefits in terms of operational cost reductions, increased efficiency and optimising building usage and performance. It is not merely process improvements.”
  31. 31. How do others define “innovation”?
  32. 32. Why is Innovation important?
  33. 33. Is Innovation being delivered in the UK?  60% of respondents agree innovation is being delivered in the facilities management industry.  “True innovation often requires a financial input from the client. Most clients are cutting back on investments and research and development, which causes difficulty in delivering cost effective and innovative solutions”
  34. 34. Key Innovations in Facilities Management
  35. 35. (1). Building Information Modelling (BIM)
  36. 36. (1). Building Information Modelling (BIM) BIM Benefits:  Co-ordination & Collaboration  Easier Maintenance of Building Lifecycle  Greater connection between building designers & end users  Greater customisation and flexibility  Easier conflict detection & resolution  Optimisation of cost  Improved asset database & understanding
  37. 37. (2). Space Utilisation  Greater analysis of how building assets are being used.  Identification of cost savings as companies downsize operations  More scientific measurements of space utilisation, particularly in building design  A key driver in the design of new properties, particularly within the education sector
  38. 38. (3). Flexible Workspaces  “Hot desking” more common  More flexible shift patterns  Greater home working  Greater focus on enjoyable working environment & the impact on businesses performance
  39. 39. (3). Flexible Workplaces – Media City
  40. 40. 3). Flexible Workplaces – 1 Angel Square
  41. 41. (4). Service Integration - IFM  Greater bundling of FM services to achieve economies of scale  Greater outsourcing opportunities  Ability for organisations to concentrate on their core business activities
  42. 42. (5). Greater Collaboration/Partnership  Private Finance Initiative (now Public Private Partnerships) with crucial element of building life cycle costings.  Longer term contracts encourage investment  Greater outsourcing  Shared targets and goals & reward schemes
  43. 43. Advantages of Longer Term Contracts  Partnership Approach & Relationship Building  Joint Goal and Target setting  Stability and reliability  Supplier Investment  Innovation in Service Delivery  Reduced Procurement costs  Flexibility in service delivery
  44. 44. (6). New/Enhanced Technology  LED Lighting  Voltage Optimisation  More integrated Building Management Systems  Smart Energy Meters  Data Loggers
  45. 45. (7). Information/Knowledge Share  Integrated CAFM Systems  Web access  Real Time Data  Detailed Management Reporting  Electronic Certification  Social Media
  46. 46. (8). Sustainability  The „Green Agenda‟ will grow in importance in the future  Helping customers achieve their Carbon Reduction Commitments  Green Technology, such as biomass boilers, Combined Heat & Power (CHP) systems  Focus on Ethical Trading and Waste Management and recycling
  47. 47. Most significant FM Innovations? “I think the biggest impact has been the way the new technologies - GPS/Tablets/Social media etc. have been utilised by different organisations to eliminate wasted process and provide smarter service.” Martin Pickard, FM Guru Consulting “The biggest change for me has been the development of the outsourced market. There are a number of suppliers in the industry who now really understand what FM is all about and are providing a service that matches the clients‟ needs.” Julie Kortens, Head of FM,Channel 4 “The one area which does look as if it will impact is the advent of Building Information Management systems, albeit that these systems are very much in the infancy and current CAFM technology is not up to speed with it. Iain Murray, Principle Consulting
  48. 48. 4. Five Key Benefits innovation can deliver in FM?
  49. 49. What can stifle innovation?  Price based procurement  Short term contracts  Lack of partnership/collaboration  Mistrust  Lack of internal support for FM at Senior/ Board Level  Being afraid to take risks
  50. 50. What does the future hold?  More flexible & better utilised workspaces  Buildings designed & built with greater engagement with users and Facilities Managers  Greater outsourcing in a bundled service provisions  Greater building and asset knowledge  Greater focus on larger, leaner FM providers delivering cost reduction strategies  Professionally recognised “Collaborative Working” standards  Longer term contracts  Joint “Innovation Strategies”
  51. 51. And Finally……Do keep in touch @Whitbags http://whitbagsinfm.wordpress.comWhitbagsinfm
  52. 52. Questions & Answers

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