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Creating Business Processes Like A Boss

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In the vacation rental industry, creating and maintaining business processes can be overwhelming. Is there value? Where is the ROI? Is it worth the time investment?

In my talk originally given at LiveRez Partner Conference 2017, I walk property managers through the why's and how's of business process creation, usage and maintenance as well as how to setup their own cloud-bases repository to unleash their processes true power and potential in the company.

Published in: Business
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Creating Business Processes Like A Boss

  1. 1. Creating Business Processes Like A Boss
  2. 2. [ A S T O R Y ]
  3. 3. CTO / Co-Founder SmokyMountains.com Wes Melton About Me
  4. 4. [ A S T O R Y ]
  5. 5.  J O N
  6. 6.  M E
  7. 7. [ A S T O R Y ]
  8. 8.  A L S O M E
  9. 9. [ A S T O R Y ]
  10. 10. THE MOST AMAZINGREALLY REALLY INTERESTING TALK ON A TOPIC THAT SOME HAVE DARED TO CALL BORING BUT WHEN DONE PROPERLY CAN MAKE YOU RICH AND ALL OF YOUR DREAMS COME TRUE TM BEYOND BELIEF
  11. 11. But Tina said no…
  12. 12. Creating A Money Making Machine Like A BossTM
  13. 13. Two Goals WHY HOW
  14. 14. WHY
  15. 15. [ Q U I C K P O L L ]
  16. 16. F O R T H E C O O K S
  17. 17. Courtesy: shewearsmanyhats.com
  18. 18. Courtesy: shewearsmanyhats.com
  19. 19. F O R T H E N O N - C O O K S
  20. 20. Similar Problem
  21. 21. What is a Business Process? A set of micro-tasks that when done in correct order produce a desired outcome for the business. Business Process:
  22. 22. Why this matters?
  23. 23. 1 Processes Rescue Time Why this matters?
  24. 24. 2 Processes Simplify Decisions Why this matters?
  25. 25. Issue Difficulty / Frequency Graph Frequency Difficulty
  26. 26. Issue Difficulty / Frequency Graph Frequency Difficulty
  27. 27. Issue Difficulty / Frequency Graph Frequency Difficulty
  28. 28. 3 Processes improve guest experiences Why this matters?
  29. 29. 4 Processes = Replication Why this matters?
  30. 30. Sad, Common Story
  31. 31. Sad, Common Story
  32. 32. Sad, Common Story
  33. 33. Sad, Common Story
  34. 34. Sad, Common Story
  35. 35. Sad, Common Story
  36. 36. Silo of Truth
  37. 37. A Better Story
  38. 38. 5 Processes improve employee job satisfaction Why this matters?
  39. 39. Hectic, Undocumented Workplace Documented, Efficient Workplace
  40. 40. Happy Employees = Higher Producers = More Profit
  41. 41. ROI?
  42. 42. Abso-freaking-lutely ROI?
  43. 43. 1 Training Cost Reduction ROI?
  44. 44. ROI?
  45. 45. ROI?
  46. 46. Come at me bro. ROI?
  47. 47. Bonus Tip ROI?
  48. 48. 2 Property On-Boarding ROI?
  49. 49. 3 Profit-Per-Hour ROI?
  50. 50. Value of your time x Hours spent on repetitive tasks = $? $200/hr * 500 = $100,000 $50,000 ROI?
  51. 51. ROI?
  52. 52. 3 Seamless Branding ROI?
  53. 53. “ A Brand is how someone thinks and feels about your company and is based on the sum of all interactions they have with your business. - Richard Lazazzera ROI?
  54. 54. ROI?
  55. 55. Great experiences tend to stick with you for a time. Bad brand experiences are never forgotten. ROI?
  56. 56. 4 QOL - Quality Of Life ROI?
  57. 57. 5 Survivability TM ROI?
  58. 58. Courtesy: shewearsmanyhats.com ROI?
  59. 59. Should not be dependent on any one person. ROI?
  60. 60. HOW
  61. 61. Doesn’t Have To Be This
  62. 62. Not useful for most businesses.
  63. 63. Guidelines Processes make no assumptions Sequential and procedural Include as many visuals as possible
  64. 64. Nitty Gritty
  65. 65. Where to store? A question of medium
  66. 66. The Cloud Is Your Friend.
  67. 67. Please. Do NOT store these in Word docs on a server somewhere.
  68. 68. Wordpress.
  69. 69. Why WP? It’s Free. Organization
  70. 70. Categories Organization:
  71. 71. Tags Organization:
  72. 72. Why WP? It’s Free. Organization Searchability
  73. 73. Search
  74. 74. Why WP? It’s Free. Organization Searchability Mobility
  75. 75. Mobility
  76. 76. Why WP? It’s Free. Organization Searchability Mobility Continual Generation
  77. 77. Continual Generation
  78. 78. Google Drive
  79. 79. You need a few things.
  80. 80. https://wesmelton.com/liverez-2017/
  81. 81. Heroic Knowledge Base Wordpress Theme: https://herothemes.com/plugins/heroic-wordpress-knowledge-base/
  82. 82. SnagIt Computer App: https://www.techsmith.com/screen-capture.html
  83. 83. Image Elevator Wordpress Plugin: https://codecanyon.net/item/image-elevator-for-wordpress/4311188
  84. 84. WP Engine Hosting: https://wpengine.com/plans/
  85. 85. Process Creation / Management
  86. 86. Create a new process
  87. 87. What can I process?
  88. 88. Bed Bugs
  89. 89. Chargeback Threats
  90. 90. Actual Chargebacks
  91. 91. Missed Cleans
  92. 92. Repetitive Marketing Tasks
  93. 93. It is nearly limitless. Not just operational
  94. 94. Success Tips
  95. 95. This must be cultural
  96. 96. There must be rewards
  97. 97. More is more Should be an educational tool not just a ‘how to do my job’ tool. Include notes and subtexts about “normative truths”.
  98. 98. Change Management
  99. 99. Broken Processes are Process too
  100. 100. Identify the SME’s
  101. 101. Wrapping Up
  102. 102. Thank You
  103. 103. Questions?
  104. 104. Thank You

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