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ISG Operational Excellence Summit 2014, Mittwoch, 7. Mai 2014 in Frankfurt a.M.

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Operational Excellence ist eine Reise und beinhaltet das intelligente Ankommen an einem klar definierten Ziel von einem klar verstandenen Start. Diese Reise legt man selten allein zurück. Die Referenzprojekte beschreiben verschiedene Reiseerfahrungen mit internen und externen Partnern. Die Einführung gibt einen Überblick über die Inhalte des Reiseführers aus ISG Sicht.

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  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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ISG Operational Excellence Summit 2014, Mittwoch, 7. Mai 2014 in Frankfurt a.M.

  1. 1. 09:00 – 10:00 ANMELDUNG UND FRÜHSTÜCKSEMPFANG 10:00 – 10:30 BEGRÜSSUNG, KEY SPEECH ISG Operational Excellence ist eine Reise und beinhaltet das intelligente Ankommen an einem klar definierten Ziel von einem klar verstandenen Start. Diese Reise legt man selten allein zurück. Die Referenzprojekte beschreiben verschiedene Reiseerfahrungen mit internen und externen Partnern. Die Einführung gibt einen Überblick über die Inhalte des Reiseführers aus ISG Sicht. Roland Paschen, Partner, ISG 10:30 – 11:15 SECOND WAVE OUTSOURCING INFRASTRUCTURE (ETABLIERUNG VON WETTBEWERB)* Der Vortrag behandelt die Vorteile einer andauernden Wettbewerbssituation zwischen Kunde und Provider bei Vertragsverhandlungen am Beispiel des 2012 ausgelaufenen Outsourcing-Vertrages der Commerzbank. Die Neuverhandlungen mit dem bisherigen Provider begleitender RFI und die daraus resultierende alternative Option erwies sich als besser für den Konzern. Samuel Spreen, CIO Corporate Center und Non-Core Assets, Commerzbank AG 11:15 – 12:00 DREI JAHRE SPÄTER – LIBRA - EIN TRANSFORMATIONAL BUSINESS PROCESS OUTSOURCING* Vor drei Jahren hat NSN im Rahmen des zu seiner Zeit europaweit größten BPOVertrages seinen Bestellabwicklungsprozess outgesourced. Dieser Bericht fasst die Erfahrungen und Erfolge zusammen und gibt einen Ausblick auf die Zukunft dieser Sourcing Beziehung. Es wird die grundlegende Frage beantwortet, inwieweit „Transformational Outsourcing“ ein geeignetes Instrument ist, um komplexe Transformationsvorhaben mit Hilfe eines externen Service Providers umzusetzen. Hubertus von Manstein, OPS Business Performance Management Nokia Siemens Networks Operations GmbH 12:00 – 13:30 BUSINESS NETWORK LUNCH 13:30 – 14:15 SETTING-UP A GOVERNANCE FRAMEWORK TO SERVE A MULTI-CLIENT ENVIRONMENT* Thema des Beitrages ist das Ende 2012 von Allianz Managed Operations & Services (AMOS) initiierte und durch ISG unterstützte Strategic Assessment von Allianz Financial and Accounting (F&A). Er bietet einen Blick über die ergriffenen Maßnahmen bezüglich des Request for Solution und die Einrichtung des Shared Captive Centers (SCC). Zudem werden die Herausforderungen diskutiert, einen passenden Steuerungsmechanismus für eine Multi-Sourcing (BPO, SCC) Plattform zu erstellen und einzubinden. Dr. Mark Eger, Head of Finance & Business Services Allianz Managed Operations & Services SE
  2. 2. 14:15 – 15:00 KAFFEEPAUSE & NETWORKING 15:00 – 15:45 STRATEGIC SUPPLIER CONSOLIDATION - TARGET MODELS AND CONTRACTUAL CONSTRAINTS* 2012 startete BBS ein internes IT Optimierungs- und Wettbewerbsfähigkeitsprojekt. Mit Unterstützung der ISG führte BBS als eine der daraus abgeleiteten Initiativen eine umfassende Dienstleisterkonsolidierung durch. Mit Hilfe eines gestuften RfP Prozesses wurde ein strategischer Dienstleister ausgewählt, mit dem BBS im Juni 2012 einen Vertrag über Outsourcing von Anwendungswartung und Infrastrukturdienstleistungen des BBS eigenen indischen Delivery Centers unterzeichnete. Weitere Dienstleistungen in großem Umfang wurden in diesen Vertag überführt. Mit klar definierten Liefermodellen und einem strukturierten Verhandlungsprozess wurden dabei marktgerechte Leistungen und Preise erzielt. Sebastian Thiel, Head of Vendor Management Applications Bayer Business Services GmbH 15:45 – 16:15 PANEL DISCUSSION - EXPERTEN FRAGEN, EXPERTEN ANTWORTEN Referenten und ISG Experten beantworten Fragen und diskutieren gemeinsam mit den Teilnehmern über Ihre Erfahrungen, Planungen und Strategien 16:15 – 16:30 WRAP-UP KEY MESSAGES, OUTLINE 16:30 – 18:00 FINGERFOOD UND EINZELGESPRÄCHE Nach dem finalen Wrap-Up laden wir alle Gäste zu einem gemeinsamen Fingerfood ein, um weitere Fragen zu beantworten oder Diskussionen in lockerer Atmosphäre zu führen. *Änderungen vorbehalten

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