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Cultures, Trust, and PMOs - Lisbon Business & Economics School, Paulo Finuras | FuturePMO 2019

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Cultures, Trust, and PMOs - Lisbon Business & Economics School, Paulo Finuras | FuturePMO 2019

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According to our research, 85% of organisations have one or more PMOs, but only 45% have reached their full potential as trusted business partners. Because of this, PMO people are always aware of the need to evolve considering their organisational culture and the level of trust that they have from their internal Customers.

During this presentation, Paulo Finuras Ph.D, an Associate Professor at ISG – Lisbon Business and Economics School, will take delegates through the journey of understanding trust, why we should care about it, how trust links into evolution and culture, and how to build and leverage it in multicultural teams.

Paulo Finuras presented at FuturePMO 2019 which is a 1 day PMO conference hosted by Wellingtone. www.FuturePMO.com

According to our research, 85% of organisations have one or more PMOs, but only 45% have reached their full potential as trusted business partners. Because of this, PMO people are always aware of the need to evolve considering their organisational culture and the level of trust that they have from their internal Customers.

During this presentation, Paulo Finuras Ph.D, an Associate Professor at ISG – Lisbon Business and Economics School, will take delegates through the journey of understanding trust, why we should care about it, how trust links into evolution and culture, and how to build and leverage it in multicultural teams.

Paulo Finuras presented at FuturePMO 2019 which is a 1 day PMO conference hosted by Wellingtone. www.FuturePMO.com

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Cultures, Trust, and PMOs - Lisbon Business & Economics School, Paulo Finuras | FuturePMO 2019

  1. 1. #FuturePMO What’s Trust? Why do we trust? And why should we care about it? Paulo Finuras, Ph.D. Associate Professor of Organizational Behaviour at ISG ISG - Lisbon, Business & Economics School 1. Why does Trust exist? 2. What are the origins of Trust and why are we so prone to trust? 3. Can we build and measure Trust? 4. How can we promote high-performance teams? 5. What is the link between Trust and Evolution? 6. What does research tell us about all of this? 6 Key-ideas
  2. 2. Trust ✓ European Languages ✓ Asian Languages ✓ Middle-Eastern Languages ✓ African Languages ✓ Austronesian Languages ✓ Other Languages You will find the word Trust in, at least, 96 different languages which corresponds roughly to 99% of the human population! We can say trust in Confiança Stoler 信頼 AmanahАмана ‫آمنه‬ ‫אמון‬ Εμπιστοσύνη विश्वास avoir confiance en Treysta ‫اعتماد‬ Веруј Доверять Tin Güven faalagolago avere fiducia in Confianza 信任 Vertrou vertrauen ‫فيرتاون‬ Доверие Confiança Tillid Pagtitiwala LuottaaVertrouwen Kepercayaan Zaufania Confiar ‫الاستئماني‬ 신뢰 Faalagolago Förtroende Falala ki he Důvěryhodnosti ‫ٹرسٹ‬ Trust is a human universal
  3. 3. #FuturePMO 2 320 000 000 results (<0,5 - 0,33 sec) When you google the word TRUST in UK And what about definitions of Trust?.... I found 56 different definitions and interpretations! In my book The Trust Dilemma (2013, Portuguese Edition) I presented an extensive review of the key ideas, interpretations and definitions proposed for Trust by research’s worldwide since 1950 until then. Therefore, the concept of Trust comes in many different shapes and just like with the concept of Culture, Trust consists of multiple dimensions. Besides this, Trust is the N.º 1 concern for teams, organizations, institutions, politics, financial systems, cybersecurity, couples and families. Source: Psycinfo 2016 (www.psycinfo.o rg) Before 1970 1970 - 1979 1980 - 1989 1990 - 1999 2000 - 2015 0 2 0 0 4 0 0 60 0 80 0 1 0 0 0 1 2 0 0 • Progress of studies about Trust (1970-2015) Trust has been growing as a subject of interest & scientific production in the last 55 years
  4. 4. #FuturePMO Conclusion There are different types of Trust and we can find all kind of studies about it which hide different definitions. Maybe that's why one of the most respectful researchers about this subject asked once: Can we trust Trust Studies? 42%43% 69% Distrust BrandsDistrust advertising Trust advertising less than they used to 2017 2017 % Trust in Government 2016 2017 Almost 70% of British say they distrust advertising and 40% don't just lack faith in advertising but also distrust the brands themselves.
  5. 5. #FuturePMO There's an idea that Trust is declining in almost all social dimensions of our lives and societies. In some cases maybe YES!.. We just don’t know, for sure! But is that really true? but in others maybe NO. ➢ 13% fewer sick days; ➢ 29% more satisfaction with their lives; ➢ 40% less burnout; ➢ 50% higher productivity; ➢ 74% less stress; ➢ 76% more engagement. * Source: P. Zak, 2016 (data collected in February 2016 from a nationally representative sample of 1,095 working adults in the U.S and Zak, P. (2010). Oxytocin Increases Generosity in Humans. Plo One 2, 11, 1128 Compared with people at low-trust organizations, people at high-trust organizations report: (6) What we do know now, according to the research made* is that in some organizations there's a high trust level and in others there's not!
  6. 6. #FuturePMO The 6 traits of high-performance project teams 2) Interdependence Team members realize their tasks within the defined timeframe and answer expectations! 3) Structure and clarity High-performance teams have clear goals and procedures and have well-defined functions within the group! 4) Meaning The work has personal meaning for each member! 5) Impact The team believes that its work has a purpose with a positive impact for a greater good 6) Psychological security Everyone feels safe with taking risks, expressing themselves & with asking questions without fearing any kind of judgment. A teams’ culture where leaders can create safe zones in such a way that team members can let their "guard down" and trust each other. That is psychological security. 1) Mutual trust Team members believe in each other and the predictability of their behavior (intentions, capabilities, integrity, consistency and commitment)! Sources: https://science.sciencemag.org/content/330/6004/686.full#otherarticles Science: Evidence for a Collective Intelligence Factor in theDOI: 10.1126/science.1193147 Science 330, 686 (2010); Anita Williams Woolley, et al. Performance of Human Groups E; Science Journal: Evidence for a Collective Intelligence Factor in the Performance of Human Groups. Anita Williams Woolley; Christopher F. Chabris; Alex Pentland; Nada Hashmi; Thomas W. Malone Julia Rozovsky, Google’s People Analytics Manager
  7. 7. #FuturePMO P1. Speak honestly in a clear and appropriate way! 8 Practices that can help you build and rebuild trust within your team! How to build trust in project teams? P2. Face reality and problems when they arise! P3. Assume your errors and take responsibility for mistakes! P4. Correct or repair errors or damage caused by you or your team! P5. Clarify and align intentions and expectations (avoid the expectation gap)! P6. Keep your word: fulfill promises and honor commitments! P7. Be consistent with your words and your actions! P8. Show yourself “vulnerable”: be accountable!
  8. 8. #FuturePMO To adapt in the new evolutionary environment is to be able to attract and manage diversity and to build similarity within the team members. TVM Evolution, by means of social selection! This, we can call it whatever we want. I prefer to call it… Finally: about Trust and the future of organizations • Why Diversity? Because it generates new ideas, innovation and creativity, and avoid the “focus herd tunneling”. • Why Similarity? Because it generates attraction, identity and emotional comfort. Both are the answer to the new complex problems that we all face as a social species All together they nurture trust and trust facilitates cooperation.
  9. 9. #FuturePMO • Paulo Finuras, Ph.D. • Associate Professor of Organizational Behavior at ISG • Lisbon Business & Economics School • Associate Partner Hofstede Insights Group (Finland) • Fellow Researcher CIPES/ULHT

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