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Best PMO in Africa 2019 - Jupiter Systems & Solutions | FuturePMO 2019

Jupiter Systems & Solutions won Best PMO in Africa 2019 in the PMO Global Awards (PMOGA). In this presentation, you can learn more about their journey to winning this prestigious award. Wellingtone and FuturePMO is the UK Partner for the PMO Global Alliance. The PMO Global Awards take place at FuturePMO on an annual basis. www.FuturePMO.com

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#FuturePMO
JUPITER
Systems & Solutions
Presented by
Mário Soares
#FuturePMO
Welcome to Jupiter
Jupiter is a company from Angola based in Luanda.
Founded in 2001, Jupiter is one of Angola's largest
technology companies, a pioneer in the construction
of computer systems and software development,
focused on business and improving customer
results.
Our Mission is to offer solutions and services in
information technology, in a partnership format, with
innovation, flexibility, quality and agility, to add value
to our customers' business expectations and
profitability.
#FuturePMO
Expertise in IT solutions
Team with more than 300 national and expatriate
employees
Highly qualified team
Focus on quality service and excellence of services
provided
Partnership with leading international brands
Use of International Standards in Implementation
Processes
Customization of solutions focused on client needs
Confidentiality and security of information
JUPITER
DIFFERENTIALS
#FuturePMO
Our Main
Partners
*
#FuturePMO
Our Business
Government
Banking, Insurance and
Financial Institutions
Education
Public / Private Companies
Health
We are a INNOVATIVE SOLUTIONS developing company
focused on improving the results of our customers
#FuturePMO
We are…
More than machines and systems, we are a company of happy people.
Where the integration between diverse nationalities is connected to
deliver the best to our customers.

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Best PMO in Africa 2019 - Jupiter Systems & Solutions | FuturePMO 2019

  • 2. #FuturePMO Welcome to Jupiter Jupiter is a company from Angola based in Luanda. Founded in 2001, Jupiter is one of Angola's largest technology companies, a pioneer in the construction of computer systems and software development, focused on business and improving customer results. Our Mission is to offer solutions and services in information technology, in a partnership format, with innovation, flexibility, quality and agility, to add value to our customers' business expectations and profitability.
  • 3. #FuturePMO Expertise in IT solutions Team with more than 300 national and expatriate employees Highly qualified team Focus on quality service and excellence of services provided Partnership with leading international brands Use of International Standards in Implementation Processes Customization of solutions focused on client needs Confidentiality and security of information JUPITER DIFFERENTIALS
  • 5. #FuturePMO Our Business Government Banking, Insurance and Financial Institutions Education Public / Private Companies Health We are a INNOVATIVE SOLUTIONS developing company focused on improving the results of our customers
  • 6. #FuturePMO We are… More than machines and systems, we are a company of happy people. Where the integration between diverse nationalities is connected to deliver the best to our customers.
  • 8. #FuturePMO 20202015 2016 2017 2018 2019 • Strategic Plan. • EPG. • Definition of Processes. • Institutionalization of Processes. • Creation of the EPP department. • External Consulting. • Action Plan. • Restructuring. • Start implementation of the PMO Value Ring. • Review of the EPP mission. • Catalog of Services. • Participation in the administrative and strategic council. • Incorporation of Project Management. History
  • 9. #FuturePMO EPP Mission Statement Offer services in a partner-oriented way with creativity, innovation, flexibility and agility, maximizing the perception of value to the expectations of our customers.
  • 10. #FuturePMO Challenges and Benefits Benefits expected by our stakeholders Benefit Relevance Increased visibility of the relationship among projects and strategy 18,20% Improved availability of information for a better decision-making 17,60% Effective transfer of knowledge in project management 12,10% Better allocation of resources across projects 10,30% Increased visibility of project progress 10,30% Better projects prioritization 7,90% Time and cost estimates more reliable 5,50% Better project support from the upper management 5,50% Better control over project teams 3,60% Better communication among areas of the organization 3,60% Increased visibility of resource demand 2,40% Increased motivation and individual commitment 1,80% Better communication among the project team 1,20%
  • 11. #FuturePMO Objectives – Functions: What to do Time-term perception Functions Relevance Short Mid Long Provide a Strategic Project Scoreboard 9,50% 90% 7% 3% Provide Project Management Tools and Information Systems 9,00% 9% 34% 57% Monitor Portfolio Performance 6,40% 18% 29% 53% Manage Projects or Programs 5,40% 88% 8% 4% Support Project Portfolio Definition 5,40% 5% 14% 81% Provide Project or Program Performance Report to Upper Management 5,40% 91% 5% 4% Participate in Strategic Planning 5,00% 19% 48% 33% Provide Project Management Methodology 4,70% 7% 22% 71% Support Project Planning 4,50% 32% 40% 28% Provide Mentoring for Project Managers 4,20% 24% 56% 20% Provide Advice to Upper Management in Decision-Making 4,10% 14% 56% 30% Provide Training and Project Competency Development 3,70% 16% 56% 28% Conduct Audit in Projects 3,30% 28% 57% 15% Monitor and Control Project Performance 3,20% 89% 8% 3% Promote Project Management within the Organization 2,30% 12% 56% 32% Manage Stakeholders in Projects 2,20% 87% 9% 4% Manage Lessons Learned Database 1,80% 12% 18% 70% Manage Project Documentation 1,70% 18% 22% 60% Manage Organizational Changes 1,40% 76% 14% 10% 83,20% 39% 29% 32%
  • 12. #FuturePMO Objectives – How to do it People Who´s Doing Stuff Technology What We Do Stuff With Process How Stuff Is Done Innovate Scale WIN Image from https://www.christopherspenn.com/2018/01/transforming-people-process-and-technology-part-1/
  • 14. #FuturePMO EPP Service Provider DIRECTORS • Provide a Strategic Project Scoreboard. • Monitor Portfolio Performance. • Manage Projects or Programs. • Provide Project or Program Performance Report to Upper Management. • Provide Advice to Upper Management in Decision- Making. IT INFRASTRUCTURE • Provide Project Management Tools and Information. Systems • Manage Projects or Programs • Provide Project Management Methodology • Manage Lessons Learned Database SOFTWARE FACTORY • Provide Project Management Tools and Information Systems. • Manage Projects or Programs. • Provide Project Management Methodology. • Manage Lessons Learned Database. CEO • Provide a Strategic Project Scoreboard. • Monitor Portfolio Performance. • Manage Projects or Programs. • Monitor and Control Project Performance. People - Stakeholders
  • 15. #FuturePMO EPP Service Provider COMMERCIAL • Monitor Portfolio Performance. • Manage Projects or Programs. • Manage Stakeholders in Projects. • Support Project Planning • Provide Advice to Upper Management in Decision- Making. MARKETING • Provide a Strategic Project Scoreboard. • Provide Training and Project Competency Development. • Promote Project Management within the Organization. • Manage Stakeholders in Projects. CORPORATE COMMUNICATION • Provide a Strategic Project Scoreboard. • Provide Training and Project Competency Development. • Promote Project Management within the Organization. People - Stakeholders
  • 16. #FuturePMO TRAINING (training new professionals) INNOVATHON (Integrating employees with company strategies) People Training SOCIAL (open training)
  • 17. #FuturePMO Agile Integrated Process ORGANIZACIONAL SUPPLY MANAGEMENT PROCESS MANAGEMENT TRAINING MANAGEMENT DEVELOPMENT PERFORMANCE AND STRATEGY MANAGEMENT PROJECT MANAGEMENT • BUSINESS SOLUTIONS • REQUIREMENT MANAGEMENT • ARQUITECTURE • CONSTRUCTION • TEST • TRANSITION SUSTAIN CALL CENTER SYSTEM MAINTENANCE SUPPORT CONFIGURATION MANAGEMENT PRODUCT INSPECTION QUALITY MANAGEMENT
  • 20. #FuturePMO • Requirements Repos • Elaboration & Control • Project Planning • Projects Control TFVC / GIT Repositories Tools integration Time Register & Control IDE Development Projects & Services Closure Internal Social Network Teams Communication Continuous Integration Technology - Integrated tools aligned to the Standard Process Reports & Dashboards Test Planning, Execution & Control • Request for Projects and Services • Viability Study • Designation of PM
  • 21. #FuturePMO Agile and Integrated Development Tools PPM AZURE DEVOPS Backlog Board Task Board
  • 24. #FuturePMO Government Portals Innovative Solution Innovative Solution for Hospitals Product for Health insurance Management Solution for Academic Management ResultsDirect results from the evolution of the process and the EPP support Innovative Finance Solution BI Innovative solution People engagement Increased capacity to manage simultaneous projects
  • 25. #FuturePMO • Investment in process improvement and associated work tools; • High degree of commitment of the team to the function, the company and the results; • Strong management performance to strengthen team performance; • Internal courses and training for employees; • Sharing the knowledge acquired to improve the functions and technologies of the company; • Innovathon as strong identification of opportunities and sharing of ideas. • Common language for the execution of process; • Security to store and retrieve information; • Historical data and knowledge available; • Tools to help increasing communication and teamwork; • Agile methodology to bring professionals closer together and produce short-term results; • Increased reuse of solutions and components; • Better distribution of work among teams; • Greater management visibility on the status of projects. Results - Climate and Perception Survey
  • 26. #FuturePMO • Burndown • Team Speed • Production and Errors rates • Estimation deviation • Rework • Process adherence • Call Center indicators Results - Indicators and visibility
  • 27. #FuturePMO CMMI: scope, maturity PMBoK:Depth, Implementationguide Integration Scope Schedule Costs Quality Resources Communication Risks Acquisitions Stakeholders Image: CMMI Institute 0 2 4 6 8 10 12 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% 2018-07 2018-08 2018-10 2018-11 2019-03 Management Process Audits Projects Averagem of Coverage Average of Adehrence Adehrence Target Results – Maturity Evolution
  • 28. #FuturePMO • PMO Value Ring – 75% maturity PMO level. • CMMI Maturity Level 3 certification for Software Development; • CMMI Maturity Level 2 certification for IT Services. • Evolve in the tools integration; • Automate Projects and Maintenance dashboards; • Align Process and CMMI in 100% of the cases; • Continue Process Improvements – obtain 85% of process adherence. Continue to execute the services with quality!