FedEx overcome challenges from FDA - Xavier Fernandes


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FedEx Corporation is a well known name in the field of transportation, e-commerce and business services. It is being consistently ranked among the world’s admired and trusted employer because of its focus on safety, ethical professional standard and meeting the demands of the customers at right time.
In this presentation we will discuss about how successfully FedEx overcame the challenges from FDA in terms of shipments and revenue loss.

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FedEx overcome challenges from FDA - Xavier Fernandes

  1. 1. FedEx ExpressOvercoming the FDA ChallengeCase Paper PresentationBy : Xavier FernandesPGDBA – DLPAdmission No : DPGD/ JL10 / 1001 1
  2. 2. About FedExFedEx provides customers and businesses worldwide with a broad portfolio oftransportation, e-commerce and business services. We offer integrated businessapplications through operating companies competing collectively and managedcollaboratively, under the respected FedEx brand. Consistently ranked among the worldsmost admired and trusted employers, FedEx inspires its more than 290,000 employees andcontractors to remain absolutely, positively focused on safety, the highest ethical andprofessional standards and the needs of their customers and communities.FedEx CorporationTodays FedEx is led by FedEx Corporation, which provides strategic direction andconsolidated financial reporting for the operating companies that compete collectively underthe FedEx name worldwide: FedEx Express, FedEx Ground, FedEx Freight, FedEx Office,FedEx Custom Critical, FedEx Trade Networks, FedEx Supply Chain Solutions and FedExServices. 2
  3. 3. About FedEx HistoryFounded in 1971 as Federal Express Corporation Headquarters Worldwide: Memphis, Tenn. Asia Pacific: Hong Kong, China Canada: Toronto, Ontario Europe/Middle East/Africa: Brussels, Belgium Latin America: Miami, Fla. Revenue $36 billion Workforce More than 290,000 employees worldwide Average Daily Volume Approximately 8 million packages per day Service AreaMore than 220 countries and territories, including every address in the United States Air Operations More than 375 airports served worldwide Air Fleet 692 aircraft: 3
  4. 4. Products & Services Time Definite Export services •FedEx International Priority® •FedEx International Priority® Freight •FedEx Dangerous Goods Service(1) •FedEx International Priority ®for Valuable Cargo Deferred Export services Deferred Export services •FedEx International Economy® FedEx International Economy® •FedEx International Economy® Freight Freight FedEx International Economy® FedEx Import services •FedEx International Priority® •FedEx International Priority® Freight •FedEx Dangerous Goods Service (2) •FedEx International Economy® (1) Airport to Door service is available from BOM, DEL and BLR (2) Door to Airport service available to BOM and DEL 4
  5. 5. The FDA ChallengeIndia•India occupies a significant position in the World Pharma market(Fourth largest in the World) *•With over US $ 9/- billion in Exports *•India also accounts for 22% of the global Generics Market *•US is the largest Market for Indian Pharma Exports•United States Food and Drug Administration •The United States FDA is responsible for protecting the public health by assuring the safety, efficacy and security of human and veterinary drugs, biological products, medical devices, nation’s food supply, cosmetics, and products that emit radiation. •All Pharma shipments are subject to FDA controls and compliance with stringent requirements * 5
  6. 6. The FDA ChallengeIssues Faced• Pharmaceuticals shipments getting held in US customs , long delays due to stringent requirements.• Additional Back end work for customer• Return Shipments in some cases leading to major loss• Loss in Revenue and Customers 6
  7. 7. Identification & Corrective ActionsRoot cause of issues faced•Lack of FDA requirement knowledge of Indian customers•Inaccurate Information on the Commercial Invoice• Missing Details about product• Non availability of pre requisites• Licenses not available 7
  8. 8. Identification & Corrective ActionsCorrective Actions takenCustomers• Customers were informed / Educated on requirements •Training to customers staff •Assistance on paperwork •Proactive paperwork checkInternal Controls• Educating front line staff• Creating of Product Job Aid• Intelligent Invoice developedAlignment with Destination•Pre Alerts with US teams for faster clearance 8
  9. 9. The Intelligent Invoice 9
  10. 10. Conclusions - Results•Faster clearance of shipments•Reduction in the number of shipments held by FDA / Customs• Transit Time improvements •Reduction of 24 hrs •Pre Clearance•Customers were better informed / prepared while shipping •Improvements in the quality of paperwork •Proactive about requirements 10
  11. 11. Conclusions – Benefits•Retention of Customers and Customers faith in our Service•Addition of New Customers•Increase in business / revenue• Improvements in service levels / Specialization•Better Utilization of staff•Win Win situation for all stakeholders 11
  12. 12. Thank You 12