Importance of Listening


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Listening is the process of using our eyes minds and ears to understand meanings and feelings. Listening also includes the ability to correctly interpret the genuine content of a message.

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Importance of Listening

  1. 1. ListeningChapter 12
  2. 2. 1. The process of using our Eyes, Ears and Mind to Understand Meanings and Feelings.
  3. 3. DEFINATION OF LISTENINGSkill of grasping both facts and feelings to interpret the genuine content of a message Chapter 12
  4. 4. Listening is the receiver’s activity in oral communication. Listener has the responsibility to be attentive and to make effort to understand the meaning of speaker. An executive spends 9% of time in writing, 16%in reading, 30% in speaking and 45% in listening Chapter 12
  5. 5. Chapter 12
  6. 6. In hearing, the listener simply attends to the speaker to hear the messageListening is more thanreaction to sounds Interpretation depends on the listener’s vocabulary, knowledge, experience and so onAttach meaning Chapter 12
  7. 7. In evaluation step, the listener decides what to do with the received informationView nothing in isolation The response lets the speaker know whether the listener has got the message and what his/her reaction isFeedback Chapter 12
  8. 8. Listening is a positive and intellectual activity which involves not only understanding the content of themessage but also the feeling of the speaker. The tone of voice, gestures, expressions and even silence s have meaning.Understanding the feeling is called empathic oractive listening. You have to train yourself to be a good listener. Chapter 12
  9. 9. Interaction with others depends for success on yourability to listen. Skilled and sympathetic listening is theeffective tool in working with people. Unless instructionsare carefully listened to, understood and remembered,one cannot carry out the assigned work.Inefficient listening affects interpersonal relations aswell as decision-making ad employee relations. Many ofthe objectives of downward communication, such asmotivation and raising morale can be achieved bylistening attentively rather than talking. Chapter 12
  10. 10. In conferences, committees and group discussion, listening is very important for every number of the group. Socially goodlistening improves conversation and socialrelations. Listening and remembering what you have heard is important. Chapter 12
  11. 11. •Skilled listening helps in finding outmore information.•Learning about people and their mind.•Improving interpersonal relationship.•Raising morale.•Obtaining suggestions and new ideas.•Discovering why employees performas they do.•Helping with solving problems Chapter 12
  12. 12. • Environmental – External – noise/other stimuli – Internal – stress/exhaustion• Physiological – Speaking rate – danger of speaking too fast – Ailment – loss of hearing/flu Chapter 12
  13. 13. • Psychological – Selective Listening – Negative Listening Attitudes – Personal Reactions • Words have meanings • Buzz words – Poor Motivation • Lack or preparation/No goal • Goals help you focus Chapter 12
  14. 14. This is a great barrier to listening. It takes a greatdeal of self-control and discipline to stay tuned toanother person, particularly when your own mind isexcited about something. It is better to postpone ordelegate the official responsibility for the time whenyour mind is occupied by personal anxiety orworry. Chapter 12
  15. 15. It arises from the natural difference betweenspeaking speed and listening speed. Averagespeaking speed is about 150 words aminutes; listening capacity is about 500words a minute. You can learn to keep yourmind usefully occupied in reviewing the talkand connecting the various ideas that are putacross by the speaker. Chapter 12
  16. 16. Planning a good answer is a nicedistraction while you listen. In preparingan argument, or a question task, youmight miss the rest of the speech. Chapter 12
  17. 17. Not being interested in the topic cancause faulty listening. A responsibleperson must make an effort to beinterested in the communication. Chapter 12
  18. 18. This makes the listener switch off attention;if this becomes a habit, it makes the mindmore and more lazy. A little daily effort tofollow a serious discussion on radio or TVis useful for improving listening ability Chapter 12
  19. 19. Criticizing the speaker’s appearance ,manner, voice, and so on, is anothercause of poor listening. The content ismore important than the appearance orthe style of the speaker. By paying toomuch attention towards the speaker’sstyle, you may lose the matter Chapter 12
  20. 20. Most people have “deaf spots”; this is atendency not to catch certain ideas. This defectcan prevent a person from taking in and retainingcertain ideas. A deep seated inability to enduregoing through something which we find painfulcauses us to block it out of the mind. Anothertype of deaf spot is inability to face an idea thatgoes against prejudice or an opinion that wehave held for a long time. Pay careful attention toovercome this problem Chapter 12
  21. 21. Words and phrases acquire differentmeaning and connotation in different cultures. It is important to guardagainst getting upset by words whichmay have been used quite innocently by the speaker Chapter 12
  22. 22. We often have no patience towait until another has finished speaking. This competitivedesire to talk indicates lack of maturity. Chapter 12
  23. 23. Poor state of health reduces listening efficiency. But besides pain, poor state of general health makes a person impatient, inattentive and unable to concentrate; itimpairs listening ability. It is important to take care of your health at all times. Chapter 12
  24. 24. Excessive note taking disturb your listening and you miss some points.Cultivate the art of taking notes and limit it to writing down the general ideas. Lecture notes or meeting notes can never be in final form; they have to be expanded and filled after the session. Chapter 12
  25. 25. Noise in the environment, it makeshearing difficult and distracts attention. If noise cannot be avoided, seek thespeaker’s co-operation overcoming thisproblem. Discipline in the office is to be maintained. Chapter 12
  26. 26. Training for good listening is largely personal responsibility and can be done by personal effort. Yourlistening reflects your basic attitude to people rather than just skills. You have to be accepting, non-critical, non- judgmental and non-moralizing about what other are saying. Some positive habits can be cultivated to improve listening like paying closed and full attention to the speaker, using your eyes as well as your ears tolisten (facial expression, gesture, posture, tone, pitch and speed of voice), showing the speaker that you are listening Chapter 12
  27. 27. Chapter 12
  28. 28. Write down the Stop Put the Show a desire Main points & Talking speaker at ease to listen Get them checkedDon’t create or Be Keep your Listen between Tolerate Patient Temper cool lines distractions Ask questions Keep open mind Chapter 12
  29. 29. Human being have a need for self- expression which causes us to be eager to speak and narrate our experiences, ideasAnd views. Te silence we maintain while listening is not an Empty silence. It must be filled with non-verbal indicationsOf listening and attention. Self Control, self confidence andMaturity are required for a silent mind. Practice of meditation To train the mind helps in the art of silence. Chapter 12
  30. 30. Chapter 12