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User focus equals business benefit - Dave Hall and Nicole Carter

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Lightning talk about 'Saltire'm the Scottish Goverments intranet.

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User focus equals business benefit - Dave Hall and Nicole Carter

  1. 1. User Focus = Business Benefit Dave Hall Dave Hall @capitalduck Nicole Carter @__nicolecarter
  2. 2. £30 billion health, education, justice, transport, housing, local government, environment… Dave Hall @capitalduck
  3. 3. Vision To be the most open and accessible government Scotland has ever had. Dave Hall
  4. 4. Dave Hall @capitalduck
  5. 5. Dave Hall @capitalduck
  6. 6. Dave Hall @capitalduck
  7. 7. Business impact Adoption Efficiency Shared services Dave Hall @capitalduck
  8. 8. Driving adoption • User experience • behaviour change - small ‘nudges’ Dave Hall @capitalduck
  9. 9. I just want to know how to book this… User experience Nicole Carter @__nicolecarter
  10. 10. Nicole Carter @__nicolecarter
  11. 11. Nicole Carter @__nicolecarter
  12. 12. Nicole Carter @__nicolecarter
  13. 13. Efficiency • Productivity (apps/widgets) • Findability (content formats) • Iteration (user testing) Dave Hall @capitalduck
  14. 14. Productivity (apps/widgets) Dave Hall
  15. 15. Findability (simpler content) Dave Hall @capitalduck
  16. 16. UserUserUserUser Iteration (user testing) Dave Hall @capitalduck
  17. 17. Shared services A common platform for the Scottish public sector Dave Hall
  18. 18. Nicole Carter @__nicolecarter
  19. 19. Nicole Carter @__nicolecarter
  20. 20. Nicole Carter @__nicolecarter
  21. 21. Nicole Carter @__nicolecarter
  22. 22. Nicole Carter @__nicolecarter
  23. 23. Nicole Carter @__nicolecarter
  24. 24. Thanks for listening Dave Hall @capitalduck Nicole Carter @__nicolecarter

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