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Reaching beyond the usual suspects — Ellen van Aken

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Ellen van Aken's presentation from Intranet Now, October 2018.

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Reaching beyond the usual suspects — Ellen van Aken

  1. 1. REACHING BEYOND THE USUAL SUSPECTS AKZONOBELELLEN VAN AKEN
  2. 2. WHAT STARTED ALL THIS? From To SP 2007 SP Online @ellenvanaken
  3. 3. @ellenvanaken
  4. 4. @ellenvanaken
  5. 5. CHALLENGES • Small active group on Yammer • Small circle of active content owners • Many left / changed roles during reorganisations • People do not see / read communications • You only learn when you need to @ellenvanaken
  6. 6. NEW: ADOPTION CONSULTANT Help users to Understand Use Like The Digital Workplace (Office 365 +) @ellenvanaken
  7. 7. THE ADOPTION CYCLE @ellenvanaken User feedback (UX manager) Insights (UX manager) Determine activities (Adoption Consultant) Launch activities (Adoption Consultant) New stuff
  8. 8. ACTIONS SO FAR • DW Roadshows • Campaign “Finding information” • Using Digital Workplace Group on Yammer as THE place for discussion • Consistent communication from projects • Working with local focal points success appreciated @ellenvanaken
  9. 9. RESULTS • Met new users through roadshows • Got new insights from interviews with new users • No changes in user survey results…yet @ellenvanaken

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