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Inheriting a new intranet — Suzie Robinson

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Suzie Robinson explains how she took on the intranet at WSH Group. Intranet Now, 2018.

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Inheriting a new intranet — Suzie Robinson

  1. 1. Lessons and learnings of inheriting a new intranet Suzie Robinson WSH Group Limited #IntranetNow @SuzieRobinson42 https://www.linkedin.com/in/suzie-robinson
  2. 2. #IntranetNow @SuzieRobinson42 Restaurants, Cafes and Bars Event Spaces Client Services Catering
  3. 3. July 2016: Project began January 2017: Intended launch June 2017: Launch started (and stopped) September 2017: I joined WSH January 2018: Launch complete #IntranetNow @SuzieRobinson42
  4. 4. When I joined there were a few issues… • Delayed + • Not fully launched + • Poor uptake + • Old system déjà vu + • No user research + • No clear vision + • = Poor employee experience (NB – It’s not just an intranet) #IntranetNow @SuzieRobinson42
  5. 5. #IntranetNow @SuzieRobinson42 If you build it WELL they will come…
  6. 6. #IntranetNow @SuzieRobinson42 (RE)ASSURANCE IMPROVEMENTS FOCUS
  7. 7. #IntranetNow @SuzieRobinson42 “Food and Nutrition” for Caterlink Looks simple, but this is completely different from anything the business has done before…
  8. 8. #IntranetNow @SuzieRobinson42 UNDERSTANDING CONFIDENCE EXPERIENCE
  9. 9. “The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.” – Marcel Proust #IntranetNow @SuzieRobinson42

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