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Fiveish ways not to fail your users - Lisa Riemers

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Lisa Riemers at Intranet Now, 5th October 2017.

Published in: Business
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Fiveish ways not to fail your users - Lisa Riemers

  1. 1. 5ish ways not to fail your users WHAT I’D DO BETTER NEXT TIME @lisariemers #IntranetNow
  2. 2. @lisariemers Original source – Lippitt, M., 1987, The Managing Complex Change Model, Enterprise Management #IntranetNow
  3. 3. Intranet success factors Vision Strategy Sponsor Skills Technical Comms Incentives Business objectives User benefits Resources Technolog y Team Plan Action plan Comms plan Governance @lisariemers #IntranetNow
  4. 4. WIIFU? WHAT’S IN IT FOR US? AND THE USERS? @lisariemers #IntranetNow Vision Skills Incentives Resources Plan
  5. 5. WIIFM? SO WHAT’S IN IT FOR ME? @lisariemers #IntranetNow Vision Skills Incentives Resources Plan
  6. 6. MVP WHAT IS A MINIMUM “VIABLE” PRODUCT ANYWAY? @lisariemers #IntranetNow Vision Skills Incentives Resources Plan
  7. 7. WAYMISH? WHY ARE YOU MAKING IT SO HARD FOR ME TO USE THIS SITE? @lisariemers #IntranetNow Vision Skills Incentives Resources Plan
  8. 8. It doesn’t work for me ACCESSIBILITY, COMPATIBILITY, NETWORK @lisariemers #IntranetNow Vision Skills Incentives Resources Plan
  9. 9. I can’t use it THIS PICTURE LOOKS FINE TO ME… @lisariemers #IntranetNow Vision Skills Incentives Resources Plan
  10. 10. Whose responsibility is it anyway? NOTHING TO DO WITH ME… @lisariemers #IntranetNow Vision Skills Incentives Resources Plan
  11. 11. So what DOES success look like? WELL, IT DEPENDS… @lisariemers #IntranetNow
  12. 12. Potential success metrics • Subjective - If the CEO likes it? Satisfaction surveys? • User behaviour - Visits/views/interactions/contributions • Benchmark - Against previous site and/or industry • Efficiency - Time saved/calls reduced/servers removed • Qualitative – anecdotes and tangible examples @lisariemers #IntranetNow
  13. 13. It’s (probably) not as bad as you think SELL YOUR SUCCESSES @lisariemers #IntranetNow
  14. 14. The best intranet TICKED ALL THE BOXES? @lisariemers #IntranetNow
  15. 15. STAY IN TOUCH! @lisariemers #IntranetNow You are not alone

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