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Driving user adoption — Howard Thain

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A people-first approach for a great employee experience. Howard Thain's presentation from Intranet Now autumn 2018.

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Driving user adoption — Howard Thain

  1. 1. Driving user adoption A people-first approach for a great employee experience Howard Thain, Account Director, CompanyNet
  2. 2. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow From Intranet … •Centralised, one-way •Communications ‘pushed’ •Passive users Howard Thain, CompanyNet @CompanyNetLtd#IntranetNow
  3. 3. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow •Centralised, one-way •Communications ‘pushed’ •Passive users From Intranet … to Digital Workplace •Decentralised, two-way •True communication and collaboration •Active users Howard Thain, CompanyNet @CompanyNetLtd#IntranetNow
  4. 4. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow New Ways of Working ??? Document lifecycle Yammer Collaboration Knowledge Management Skype for Business / Microsoft Teams Document libraries Communities of Practice
  5. 5. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow Build it and they will come!
  6. 6. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow • …really?? • Users are people! • People are intrinsically averse to change Build it and they will come!
  7. 7. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow • …really?? • Users are people! • People are intrinsically averse to change • What’s in it for me? (WIIFM) • People need help to engage with New Ways of Working Build it and they will come!
  8. 8. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow People Change Current Transition Future Technical side People side Design Develop Deliver Embrace Adopt Use Successful change requires both sides
  9. 9. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow 5 Building Blocks for Successful Change AwarenessA DesireD KnowledgeK AbilityA ReinforcementR
  10. 10. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow AwarenessA DesireD KnowledgeK AbilityA ReinforcementR Individual outcomes Individual responsesChange management Plans & Deliverables Communications Plan Sponsor Roadmap Coaching Plan Resistance Management Plan Training Plan I understand why… I have decided to… I know how to… I am able to… I will continue to…
  11. 11. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow Practical Application – some Takeaways 1. Plan User Engagement from the outset
  12. 12. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow Practical Application – some Takeaways 1. Plan User Engagement from the outset 2. Identify and engage a Senior Business Sponsor
  13. 13. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow Practical Application – some Takeaways 1. Plan User Engagement from the outset 2. Identify and engage a Senior Business Sponsor 3. Embrace your Early Adopters
  14. 14. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow Practical Application – some Takeaways 1. Plan User Engagement from the outset 2. Identify and engage a Senior Business Sponsor 3. Embrace your Early Adopters 4. Practice Continuous Improvement by default
  15. 15. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow Practical Application – some Takeaways 1. Plan User Engagement from the outset 2. Identify and engage a Senior Business Sponsor 3. Embrace your Early Adopters 4. Practice Continuous Improvement by default 5. Use Metrics & Feedback to drive actionable insights
  16. 16. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow Practical Application – some Takeaways 1. Plan User Engagement from the outset 2. Identify and engage a Senior Business Sponsor 3. Embrace your Early Adopters 4. Practice Continuous Improvement by default 5. Use Metrics & Feedback to drive actionable insights 6. Celebrate Successes!!
  17. 17. Howard Thain, CompanyNet @howardthain @CompanyNetLtd#IntranetNow Thank you Want to talk more about managing people change? Come to our Table Talk session this afternoon. howard.thain@company-net.com company-net.com kira365.com

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