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Chatbots now - Chris McGrath


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Chris McGrath, of Tangowork, at Intranet Now 2017.

Published in: Business
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Chatbots now - Chris McGrath

  1. 1. @tangowork Chris McGrath Tangowork Chatbots for Internal Communications Chatbots NOWChris McGrath @tangowork
  2. 2. @tangowork Chris McGrath What is a chatbot? It’s a software program that 
 runs inside your messaging app. 
 When you message a chatbot, 
 a computer responds.
  3. 3. @tangowork Chris McGrath It’s a UI that mimics speaking to a real human, whether by text or voice. What is conversational UI?
  4. 4. Tangowork @tangowork Chris McGrath Ask questions about the conference using the IntranetNow chatbot.
  5. 5. Tangowork @tangowork Chris McGrath What are companies doing RIGHT NOW with chatbots?
  6. 6. Tangowork @tangowork Chris McGrath Supporting a head office move (Skype)
  7. 7. Tangowork @tangowork Chris McGrath Providing advice on technology tools (web chat)
  8. 8. Tangowork @tangowork Chris McGrath Helping new joiners on a sales team (Microsoft Teams)
  9. 9. Tangowork @tangowork Chris McGrath Why are they 
 using chatbots?
  10. 10. @tangowork Chris McGrath They’re so easy to use. If you know how to talk, if you know how to type, you know how to use a chatbot.
  11. 11. @tangowork Chris McGrath We overestimate people’s computer skills. Computer skills in United Kingdom Source: 0 10 20 30 40 50 60 70 80 90 100 Can’t use Terrible Poor Medium Strong
  12. 12. Tangowork @tangowork Chris McGrath The average person can’t use this
  13. 13. Tangowork @tangowork Chris McGrath do we have any coupon codes? 10% discount, expires Oct 31: use coupon code OCTOBER10 who approves contracts? Michelle Douglas, Contracts Coordinator. Everyone understands conversational UI
  14. 14. Tangowork @tangowork Chris McGrath What have we learned from deploying chatbots?
  15. 15. @tangowork Chris McGrath Grow your pilot gradually. It’s impossible to anticipate what users will say. 
 You need a slow-growing pilot to learn and adjust.
  16. 16. Tangowork @tangowork Chris McGrath Reading chatbot transcripts provides instant insight… what should I wear? Hmm, I don’t understand that.
  17. 17. Tangowork @tangowork Chris McGrath …allowing you to improve the chatbot’s performance what should I wear? Attire is business casual. You might see a few ties, but you'll also see jeans.
  18. 18. Tangowork @tangowork Chris McGrath Where are chatbots headed?
  19. 19. @tangowork Chris McGrath “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten. Don't let yourself be lulled into inaction.” — Bill Gates, “The Road Ahead” Tangowork @tangowork Chris McGrath
  20. 20. @tangowork Chris McGrath Tangowork @tangowork Chris McGrath “By 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development… Chatbots will become the face of AI.” — Gartner Top Strategic Predictions 
 for 2018 and Beyond
  21. 21. @tangowork Chris McGrath In the next 5 – 10 years, most internal apps will become chat- and voice-enabled
  22. 22. @tangowork Chris McGrath Thanks! Tangowork Chatbots for Internal Communications. Chris McGrath @tangowork