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www.webxpress.in

Complete
Visibility
Improves Home
Delivery
Experience
Case Study: WebXpress solution to provide visibility for Customer

WebXpress helps Customer improve Customer Experience
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India is a large and complex country with significant infrastructure and people challenges. Thus, managing transportation ...
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Case Study : WebXpress Home Delivery Solution

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WebXpress Home Delivery Solution helps companies to manage last mile delivery for retailer and E commerce companies

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Case Study : WebXpress Home Delivery Solution

  1. 1. www.webxpress.in Complete Visibility Improves Home Delivery Experience
  2. 2. Case Study: WebXpress solution to provide visibility for Customer WebXpress helps Customer improve Customer Experience through Real time visibility of Home Deliveries Customer needs to track home delivery in real time Customer is one of the India’s leading retail chains with presence in over 6 cities with 10+ Hypermarket stores. Customer believes in offering best customer experience inside and outside the stores. Thus, Customer wanted an online Home Delivery System covering the entire work flow from booking on shop floor to customer home. Customer faced a problem that the functionality of warehouse system was not fully meeting requirements for an in-depth and step wise home delivery system As number of home deliveries have grown, it has become and important driver of customer satisfaction. As a thought and technology leader, Customer was keen to deploy latest tools such as GPS enabled smart phones to capture real time data. WebXpress’ Solution provides visibility across delivery chain WebXpress deployed home delivery module of its Transportation management system for Customer to do following: • • • • • • • • Online booking of Home Delivery Slips at shop Real time check of stock across warehouses using Hand Held Terminal Auto assignment of delivery to warehouse as per transportation rule engine Tracking from request to dispatch to home delivery Line up of demo and installation as a separate work flow connected to home delivery Management of exchanged goods and their reconciliation Multiple Vehicle loading using hand held terminals for faster dispatch SMS based delivery information update to customers With above Customer now has a seamless solution across multiple IT systems for complete visibility of home delivery process. WebXpress HDS has ensured visibility across home delivery cycle, resulting in greater customer confidence The overall benefits to Customer With above, Customer is now able to track any home delivery status across India and provide an accurate answer to its customer. The Home Delivery team is able to measure TAT across various processes to find any bottlenecks that delay home delivery. Customer customers- already used to high level of service- are even more assured of a technology enabled quality home delivery service.
  3. 3. India is a large and complex country with significant infrastructure and people challenges. Thus, managing transportation across length and breadth of the country require maximum visibility and control. WebXpress TMS is designed to work in Indian reality and provides modern technology to manage complete booking to delivery workflow. WebXpress TMS is a versatile software to manage multiple transportation business models such as Full Truck Load, Multi-modal Express Movement, Last Mile Delivery and Distribution Management. It also managed different categories of industry such as Cold Chains, Liquid Movement and Containerized movements. WebXpress TMS focuses on Visibility Across operational as well as financial processes. This helps a Transportation company to scale up business without losing control and losing money. Transporter is also able to provide better visibility to his customer, who is thus able to run a leaner supply chain. WebXpress TMS is used by over 35 leading logistics firms across 2000 plus offices with 3000 plus users. WebXpress TMS is thus Solution of Choice for India’s Transportation Industry. OUR PARENT COMPANY ECFY helps businesses gain efficiency through technology. Technology that is relevant and technology that can greatly enhance your organisation´s efficiency. We develop products and services that help businesses gain visibility and clarity in every aspect of their operations. From deploying the technology to implementing it in day to day operations, we are committed to help your organisation achieve its optimum level of productivity. For more information, mail us on info@webxpress.in or call us on 022-32573560

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