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Keys to Master Data Management


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Rahul Chande, Specialist Leader at Deloitte Consulting LLP, shares keys to master data management and effectiveness in the federal government sector at the 2015 Informatica Government Summit.

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Keys to Master Data Management

  1. 1. Keys to Master Data Management (MDM) Effectiveness in the Federal Government Sector April 23, 2015
  2. 2. Copyright © 2015 Deloitte Development LLC. All rights reserved.1
  3. 3. Copyright © 2015 Deloitte Development LLC. All rights reserved.2 Building a path to business value ¡Focus on solving the business problem not the data problem ¡A top down approach to sustain change and measure benefits ¡Establish dependency of specific business processes on high quality data ¡Business functions own data quality to drive business transformation ¡Business assumes ownership over the data ‘Business Case’ ¡IT’s role is one of an enabler of capabilities - not an owner of data ¡A large majority of the root cause of data issues are NOT related to technology ¡Data processes should be standardized to sustain data quality ¡Data standards and definitions are jointly established by functional and technical teams ¡All-encompassing enterprise data projects are difficult to sustain ¡Many effective data projects are embedded in larger business transformation efforts ¡Establish a foundation of data capabilities and efficiently apply to multiple domains 1. Solve business problems 2. Establish business ownership 3. Technology is not the cure 4. Deploy in phases
  4. 4. Copyright © 2015 Deloitte Development LLC. All rights reserved.3 Information and Data Management Business drivers for MDM in Federal Government sector Provide official, timely and accurate information about defense operations Provide the American public with trusted, affordable, universal service Improve access to healthcare and provide exceptional patient experience Maintain stability and public confidence in the nation's financial system Protect the public health by assuring the safety of food and drugs
  5. 5. Copyright © 2015 Deloitte Development LLC. All rights reserved.4 Employee • Workforce distribution, planning, and retention • Benefits administration • Learning, training, and development Examples • Employee ID • Employee names • Addresses • Skills and Experiences Master data domains critical to mission effectiveness Product/Service • Supply Chain • Product Spend • Go-to-Market Strategy • Inventory Management • Product Life Cycle Customer Supplier • Customer 360 • Customer Retention • Upsell/Cross-sell • Customer Behavioral Patterns • Global Supplier Base • Contracts and Policies • Master Service Agreements • Managing Supplier Spend Example Example Example • Product/Service ID • Description • Physical Attributes • Suppliers • Customer Names • Addresses • Contact Information • Supplier Names • Addresses • Global Identifiers • Tax ID Location • Retail/Wholesale Locations • Manufacturing Sites • Distribution Network • Merchandising Traits Example • Addresses • Square Footage • Geographical Hierarchies
  6. 6. Copyright © 2015 Deloitte Development LLC. All rights reserved.5 Master Data Management (MDM) is a discipline focused on effective management of the fundamental data building blocks, shared across multiple business units. Master Data Management Data Quality Management Deloitte’s business driven approach to MDM View Information as a Strategic Asset Driven by Business Value Linked to Strategic Objectives Enabled with Change Leadership
  7. 7. Copyright © 2015 Deloitte Development LLC. All rights reserved.6 How to get started on the MDM effectiveness? Measure Business Impact MDM Model Envisioning Confirm Enterprise Priorities Confirm Current Capabilities Gaps Issue ID Quick Win Hit List MDMValueApproach Define Strategic Priorities Rationalize Against Enterprise Plans MDM Priority and Roadmap Align on MDM Capabilities Prioritize MDM Roadmap Engage Business Stakeholders Map to Data Gaps RoadmapStrategy Quick wins Document Business Impact Pursue the Low Hanging Opportunities Identify Key Stakeholders Where should the focus be for the data strategy? What are the measures of maturity for each capability? What business processes are being impacted? What business pain points are critical to solve? What is the sequencing of MDM projects? What business stakeholders should have a voice in setting priorities? What data capability gaps are the root cause of business impacts? What improvements can be made to the data management processes, standards?
  8. 8. Copyright © 2015 Deloitte Development LLC. All rights reserved.7 • Realistic scope and timeline • Measurable goals • Consistent use of methodology and approach • Documented lessons learned • Relevant data management tools and accelerators • Relentless focus on value • Alignment with strategic priorities of the business • Business ownership and executive sponsorship • Appropriate training, communication and stakeholder engagement Competencies for Effectiveness 1. What should be done first? 2. How to balance foundational activities vs. critical business requirements? 3. Where will business engagement and participation come from? 4. What hurdles could impact effectiveness? Action Plan Items Day 1 planning for implementation
  9. 9. This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication." As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright © 2015 Deloitte Development LLC. All rights reserved. 36 USC 220506 Member of Deloitte Touche Tohmatsu Limited Greg Jones, Director Deloitte Consulting LLP Business Intelligence and Data Warehouse Capability Lead | +1 571 882 7625 Rahul Chande, Specialist Leader Deloitte Consulting LLP Enterprise Data Management | +1 703 251 4182