Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
PDF use in  Queensland Government
How much PDF is used in Qld Government? <ul><li>How long is a ball of string? </li></ul><ul><li>Image Copyright © Michael ...
25.1% of documents are PDF <ul><li>The use of PDF ranges from 43.1% at communitysafety.qld.gov.au to just 1.4% at publicwo...
These figure do not account for … <ul><li>Domains excluded from Funnelback (Qld government search engine) </li></ul><ul><l...
How many are accessible? <ul><li>Good question … </li></ul>
Accessibility <ul><li>We stipulate: </li></ul><ul><li>accessible equivalents must be made available (HTML preferred) </li>...
Minimum requirements <ul><li>Hierarchical headings etc. </li></ul><ul><ul><li>proper styles used, not random formatting </...
General position <ul><li>Applying accessibility techniques to PDFs (without alternative format) reduces risk, but PDFs are...
What are PDFs good for? <ul><li>Print documents </li></ul><ul><li>Things a customer may want to keep on file </li></ul><ul...
What are PDFs actually used for? <ul><li>Everything, unfortunately </li></ul>
Why? <ul><li>‘ Print first’ culture (web an afterthought) </li></ul><ul><li>Belief that some ‘legal’ content must stay in ...
We’re trying to change this <ul><li>Most communications staff are aware of requirements and understand why </li></ul><ul><...
The rules <ul><li>Module 6—Non-HTML documents (CUE Standard 3.0)  </li></ul><ul><li>Information Standard 26—Internet (Mand...
How to fight the PDF horde <ul><li>Educate </li></ul><ul><ul><li>Effect on accessibility, usability, mobile devices, low b...
Example of companion cards page from new Qld govt website
Example showing how this page transforms with a print style sheet
Still fighting … <ul><li>Educate some more! </li></ul><ul><ul><li>how people read on the web, share web stats showing HTML...
An example <ul><li>1 January 2011  –  30 June 2011 </li></ul><ul><li>Top line: HTML (2,213 page views) </li></ul><ul><li>B...
Still … <ul><li>Challenge common practice </li></ul><ul><ul><li>Just because a document is available in print doesn’t mean...
Things  are  changing <ul><li>OSR traditionally provided their Compliance Program as PDF only </li></ul><ul><li>The last f...
When the revolution comes … <ul><li>Single website experience </li></ul><ul><ul><li>Educate </li></ul></ul><ul><ul><li>Man...
Upcoming SlideShare
Loading in …5
×

PDF in Queensland Government

1,469 views

Published on

The challenges of using PDF on Queensland government websites. A presentation from Rory Daly, Smart Service, Queensland.

Published in: Technology, Design
  • Be the first to comment

  • Be the first to like this

PDF in Queensland Government

  1. 1. PDF use in Queensland Government
  2. 2. How much PDF is used in Qld Government? <ul><li>How long is a ball of string? </li></ul><ul><li>Image Copyright © Michael Richmond. </li></ul>
  3. 3. 25.1% of documents are PDF <ul><li>The use of PDF ranges from 43.1% at communitysafety.qld.gov.au to just 1.4% at publicworks.qld.gov.au. Most departments sites have over 15% </li></ul>
  4. 4. These figure do not account for … <ul><li>Domains excluded from Funnelback (Qld government search engine) </li></ul><ul><li>Multiple versions of the same document </li></ul><ul><ul><li>Yes, bad bad bad! Another issue with PDFs </li></ul></ul><ul><li>PDFs with alternative formats (HTML, RTF etc.) </li></ul>
  5. 5. How many are accessible? <ul><li>Good question … </li></ul>
  6. 6. Accessibility <ul><li>We stipulate: </li></ul><ul><li>accessible equivalents must be made available (HTML preferred) </li></ul><ul><li>minimum requirements … </li></ul>
  7. 7. Minimum requirements <ul><li>Hierarchical headings etc. </li></ul><ul><ul><li>proper styles used, not random formatting </li></ul></ul><ul><li>ToC, links and bookmarks </li></ul><ul><li>Reading order </li></ul><ul><li>Layout and contrast (white space, margins etc.) </li></ul><ul><li>Accessible tables (never for layout) </li></ul><ul><li>Specify ‘natural language’ </li></ul><ul><li>Include metadata </li></ul><ul><li>Force download (don’t open in browser) </li></ul>
  8. 8. General position <ul><li>Applying accessibility techniques to PDFs (without alternative format) reduces risk, but PDFs are not fully accessible . </li></ul><ul><li>HTML is recommended. Strongly. With much arm waving … </li></ul>
  9. 9. What are PDFs good for? <ul><li>Print documents </li></ul><ul><li>Things a customer may want to keep on file </li></ul><ul><ul><li>e.g. receipts from online transactions </li></ul></ul><ul><li>That’s about it … </li></ul>
  10. 10. What are PDFs actually used for? <ul><li>Everything, unfortunately </li></ul>
  11. 11. Why? <ul><li>‘ Print first’ culture (web an afterthought) </li></ul><ul><li>Belief that some ‘legal’ content must stay in its original format (e.g. forms) </li></ul><ul><li>Content owners are proud of their creation and want it to stay pretty </li></ul><ul><li>There’s no time! Get it online! We’ve promised the minister! Argh! Is it online yet? Don’t worry, we’ll fix it later! </li></ul>
  12. 12. We’re trying to change this <ul><li>Most communications staff are aware of requirements and understand why </li></ul><ul><ul><li>Some don’t feel a minority should be catered for </li></ul></ul><ul><li>More executive level people are starting to get it … </li></ul>
  13. 13. The rules <ul><li>Module 6—Non-HTML documents (CUE Standard 3.0) </li></ul><ul><li>Information Standard 26—Internet (Mandatory principle 1—Online presence) </li></ul><ul><li>Disability Discrimination Act 1992  (Cwlth) (Part 2, Division 1, Section 24) </li></ul>
  14. 14. How to fight the PDF horde <ul><li>Educate </li></ul><ul><ul><li>Effect on accessibility, usability, mobile devices, low bandwidth, SEO </li></ul></ul><ul><li>Sell the benefits </li></ul><ul><ul><li>Give customers what they want, save money, avoid legal issues, manage content easily (one source of truth in an easily updateable form) </li></ul></ul><ul><li>Ease concerns </li></ul><ul><ul><li>e.g. create print style sheets, clarify legal requirements in writing </li></ul></ul>
  15. 15. Example of companion cards page from new Qld govt website
  16. 16. Example showing how this page transforms with a print style sheet
  17. 17. Still fighting … <ul><li>Educate some more! </li></ul><ul><ul><li>how people read on the web, share web stats showing HTML is preferred </li></ul></ul>
  18. 18. An example <ul><li>1 January 2011 – 30 June 2011 </li></ul><ul><li>Top line: HTML (2,213 page views) </li></ul><ul><li>Bottom 2: PDF (6 page views) </li></ul>
  19. 19. Still … <ul><li>Challenge common practice </li></ul><ul><ul><li>Just because a document is available in print doesn’t mean it needs to be online (what do our customers want?) </li></ul></ul><ul><ul><li>Do we even need the print version? </li></ul></ul>
  20. 20. Things are changing <ul><li>OSR traditionally provided their Compliance Program as PDF only </li></ul><ul><li>The last few years they moved to offering a HTML version as well </li></ul><ul><li>This year it’s HTML only </li></ul>
  21. 21. When the revolution comes … <ul><li>Single website experience </li></ul><ul><ul><li>Educate </li></ul></ul><ul><ul><li>Mandate </li></ul></ul>

×