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Interoperability - A Challenge for the User


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Starting from an AIIM customer survey it is discussed how CMIS and WeWebU OpenWorkdesk can help users to access content in different ECM repositories enriched with information from ERP and CRM systems.

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Interoperability - A Challenge for the User

  1. 1. WeWebU Software AG Unifying Your Enterprise Information Interoperability A Challenge for the User VOI Regionalgruppe Süd March 23, 2010
  2. 2. How to Pronounce Our Company Name [wi:] ɛ [wɛb] [ju:] 2010/03/23 2
  3. 3. WeWebU Mission Statement WeWebU Software AG Unifying Your Enterprise Information 2010/03/23 3
  4. 4. Selected Clients & Partners Customers Technology & Distribution Partners 2010/03/23 4
  5. 5. How Customers see the problem (1) Compared to recent years, cost saving has taken a clear lead over compliance as the main business driver for investments in document and records management. Email is still out of control 55% of organizations having little or no confidence that important emails are recorded, complete and retrievable. 28% of organizations would take more than a month to produce documents for a legal discovery process. There is still a wide disparity in how organizations view SharePoint relative to their overall content management needs and strategies. 29% of organizations, SharePoint is working in competition with, or in parallel with existing ECM, Document Management (DM) or Records Management (RM) suites, In 16% it is integrated with existing suites 12% use it as only ECM suite. The remainder use SharePoint to “fill in some functions”. 2010/03/23 5
  6. 6. How Customers see the problem (2) Records managers are often being left out of the equation. In 36% of large organizations, IT is managing the SharePoint roll out with no input from the Records Management Department. A further 14% admit that no one is in charge and it’s completely out-of-control. The single ECM system concept is still alive in 35% of organizations 33% plan to use a single sign-on portal to link together multiple repositories SharePoint being the most popular tool for doing so 9% stating they will use Enterprise Search to solve this problem. As regards management of content types, SMS/text messages, blogs and wikis are largely off the corporate radar in 75% of organizations. Their lack of inclusion in the corporate archive is a major risk. Source: State of the ECM Industry 2009, AIIM Survey 2010/03/23 6
  7. 7. On Top of it Comes ERP (1) 23% are using SharePoint, with EMC/Documentum, Open Text, IBM/Filenet and Oracle/Stellent The biggest business benefit given by our respondents for linking ERP and ECM is the productivity gained by linking document and process workflows. Next come improved customer service and then knowledge sharing. Accounts payable is the best performing integration followed by HR, Project Management and ECM. Invoice Number, Customer Number and Purchase Order Number are the most popular process integration links between ERP and ECM, with Contract Number as an important document integration link. 2010/03/23 7
  8. 8. On Top of it Comes ERP (2) 68% considered that linking ERP and ECM gave a better or much better return on investment than other IT integration projects. 53% have a portal to provide single point of access to ERP and ECM content or plan to have one in the next 12 months. Asked “How would you feel about sourcing your ERP and ECM from the same supplier?” 42% agreed that it could have benefits and they might consider it. 13% already source from the same supplier, 20% are committed to their existing supplier and 24% prefer the flexibility of different suppliers. Source: 7 fast facts about the connections between ECM and ERP ( 2010/03/23 8
  9. 9. What Does it Mean for the User Information is diluted in several systems ECM ERP Different frontends Different logins Different data structures Maybe even different master data Results in: No comprehensive view on information Long search times Error prone Uncertainty 2010/03/23 9
  10. 10. The Market of Enterprise Content Management Volume 3.3 bil. USD in 2008 WeWebU-Technology-Partners Till 2013 growth to 5.1 bil. USD (acc. to current Gartner report) The market leaders (IBM, EMC, Open Text) loose market share against Microsoft Alfresco is growing rapidly and is now a valid Open Source alternative SpringCM is the first pure SaaS- player in the Gartner Magic Quadrant of ECM 2010/03/23 10
  11. 11. CMIS – The Cure for Many Problems CMIS = Content Management Interoperability Service Industry standard backed by OASIS (Organization for the Advancement of Structured Information Standards) Strong support from all leading players in the industry To be released mid of April Already many implementations Repositories Clients 2010/03/23 11
  12. 12. 8 reasons why CMIS will transform the ECM industry transform-the-ecm-industry.html 1 -- CMIS is the SQL for Content Management. 2 -- CMIS is not just another standard. 3 -- CMIS is already well accepted by the customers. 4 -- No more lock-in to one ECM-vendor because of CMIS. 5 -- With CMIS the ECM infrastructure will become commodity. 6 -- CMIS-based applications will become the differentiator. 7 -- CMIS will help to create a 360°view on your customers. 8 -- CMIS 1.0 is just the beginning. 2010/03/23 12
  13. 13. The WeWebU Answer … 2010/03/23 13
  14. 14. Transformation from Technical to Business View Technical WeWebU Business Business View OpenWorkdesk View & Need Users HR R1 Customers Plugin Different Plugin Access Rights ClaimsPlugin BPM Plugins HR-Plugin Claims Roles R2 BPM Custo- mers R3 2010/03/23 14
  15. 15. Next Steps CMIS 2.0 Integration to ERP and CRM-Systems Portal integration 2010/03/23 15
  16. 16. Thank you! WeWebU Software AG Dr. Rainer Pausch Head of Products & Marketing Hauptstr. 14 91074 Herzogenaurach Germany + 49 (9132) 83660 – 20 2010/03/23 16