Starting from an AIIM customer survey it is discussed how CMIS and WeWebU OpenWorkdesk can help users to access content in different ECM repositories enriched with information from ERP and CRM systems.
How Customers see the problem (1)
Compared to recent years, cost saving has taken a clear lead over
compliance as the main business driver for investments in document and
Email is still out of control
55% of organizations having little or no confidence that important emails are
recorded, complete and retrievable.
28% of organizations would take more than a month to produce documents
for a legal discovery process.
There is still a wide disparity in how organizations view SharePoint relative
to their overall content management needs and strategies.
29% of organizations, SharePoint is working in competition with, or in parallel
with existing ECM, Document Management (DM) or Records Management (RM)
In 16% it is integrated with existing suites
12% use it as only ECM suite.
The remainder use SharePoint to “fill in some functions”.
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How Customers see the problem (2)
Records managers are often being left out of the equation.
In 36% of large organizations, IT is managing the SharePoint roll out with no
input from the Records Management Department.
A further 14% admit that no one is in charge and it’s completely out-of-control.
The single ECM system concept is still alive in 35% of organizations
33% plan to use a single sign-on portal to link together multiple repositories
SharePoint being the most popular tool for doing so
9% stating they will use Enterprise Search to solve this problem.
As regards management of content types, SMS/text messages, blogs and
wikis are largely off the corporate radar in 75% of organizations. Their lack
of inclusion in the corporate archive is a major risk.
Source: State of the ECM Industry 2009, AIIM Survey
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On Top of it Comes ERP (1)
23% are using SharePoint, with EMC/Documentum, Open Text, IBM/Filenet
The biggest business benefit given by our respondents for linking ERP and
ECM is the productivity gained by linking document and process workflows.
Next come improved customer service and then knowledge sharing.
Accounts payable is the best performing integration
followed by HR, Project Management and ECM.
Invoice Number, Customer Number and Purchase Order Number are the
most popular process integration links between ERP and ECM, with
Contract Number as an important document integration link.
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On Top of it Comes ERP (2)
68% considered that linking ERP and ECM gave a better or much better
return on investment than other IT integration projects.
53% have a portal to provide single point of access to ERP and ECM
content or plan to have one in the next 12 months.
Asked “How would you feel about sourcing your ERP and ECM from the
42% agreed that it could have benefits and they might consider it.
13% already source from the same supplier,
20% are committed to their existing supplier and
24% prefer the flexibility of different suppliers.
Source: 7 fast facts about the connections between ECM and ERP
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What Does it Mean for the User
Information is diluted in several systems
Different data structures
Maybe even different master data
No comprehensive view on information
Long search times
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The Market of
Enterprise Content Management
Volume 3.3 bil. USD in 2008
Till 2013 growth to 5.1 bil. USD
(acc. to current Gartner report)
The market leaders (IBM, EMC,
Open Text) loose market share
Alfresco is growing rapidly and is
now a valid Open Source
SpringCM is the first pure SaaS-
player in the Gartner Magic
Quadrant of ECM
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CMIS – The Cure for Many Problems
CMIS = Content Management
Industry standard backed by OASIS
(Organization for the Advancement of
Structured Information Standards)
Strong support from all leading
players in the industry
To be released mid of April
Already many implementations
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8 reasons why CMIS will transform the
1 -- CMIS is the SQL for Content Management.
2 -- CMIS is not just another standard.
3 -- CMIS is already well accepted by the customers.
4 -- No more lock-in to one ECM-vendor because of CMIS.
5 -- With CMIS the ECM infrastructure will become commodity.
6 -- CMIS-based applications will become the differentiator.
7 -- CMIS will help to create a 360°view on your customers.
8 -- CMIS 1.0 is just the beginning.
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The WeWebU Answer
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Transformation from Technical to
Technical WeWebU Business Business
View OpenWorkdesk View & Need Users
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Integration to ERP and CRM-Systems
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WeWebU Software AG
Dr. Rainer Pausch
Head of Products & Marketing
+ 49 (9132) 83660 – 20
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