About WBGS


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WBGS is a leading global business process outsourcing company, a provider of Call center solutions and services. Deep industry and business process knowledge, a partnership approach, comprehensive service offerings and a proven track record enable WBGS to deliver business value to many of the world’s leading companies. We provide BPO solutions to industries like healthcare, general insurance, banking, HR, accounts receivables, and more. Our range of services includes document management, claims processing, rules-based transaction processing, and software solutions. We provide not only customer service & sales support services but also broadly understood business advisory services.

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About WBGS

  1. 1. W ORLD B IZ G LOBAL S ERVICES www.worldbizglobalservices.com Welcome
  2. 2. About WBGS <ul><li>World Biz Global Services ( WBGS ) founded in 2 0 1 0 </li></ul><ul><li>WBGS is now one of leading BPO services providers </li></ul><ul><li>We Provide turnkey BPO solutions under Different sectors </li></ul><ul><li>WBGS employs some of the smartest and most capable people in the industry. </li></ul><ul><li>WBGS Known for Leadership, Innovation and Outstanding Performance. </li></ul><ul><li>Our goal is to provide the most cost-effective solution that leverages a global workforce </li></ul><ul><li>Flexibility is the cornerstone of our success </li></ul>
  3. 3. <ul><li>Mission </li></ul><ul><li>To combine international best practices with top talent around the World </li></ul><ul><li>Shifting focus from customer service to customer experience </li></ul><ul><li>To provide world-class solutions and services to enable our customers </li></ul><ul><li>  Strive to provide global best practices through constant innovation </li></ul><ul><li>Vision </li></ul><ul><li>To be the foremost 'Outsourced Services' company providing service to clients </li></ul><ul><li>Long term protract business with client companies </li></ul><ul><li>We seek to add value in every transaction we have with our partners </li></ul>
  4. 4. <ul><li>“ As one we build the venture of tomorrow” </li></ul>
  5. 5. <ul><li>Why WBGS ? </li></ul><ul><li>  A company driven by ethics and strong values </li></ul><ul><li>Transparent working environment </li></ul><ul><li>Open door policy </li></ul><ul><li>Fair recognition for performance and hard work </li></ul><ul><li>  Conducive work place with easy accessibility for those with special needs </li></ul><ul><li>Building a better tomorrow by grooming our current leaders </li></ul>
  6. 6. We at WBGS <ul><li>Encourage unconventional thinking </li></ul><ul><li>Stand on our integrity </li></ul><ul><li>Create excellent leadership  </li></ul><ul><li>Respect diverse perspectives </li></ul><ul><li>Provide high-quality job opportunities </li></ul><ul><li>  Embrace responsibility  </li></ul><ul><li>Strive to achieve Continuous Improvement, Quality and Innovation </li></ul>
  7. 7. WBGS Culture <ul><li>Group Strategy: </li></ul><ul><li>Designing Innovations </li></ul><ul><li>Group Culture: </li></ul><ul><li>Determination </li></ul><ul><li>Integrity </li></ul><ul><li>Professional, Reliable, Trustworthy </li></ul><ul><li>Cost Effective </li></ul><ul><li>Spirit </li></ul><ul><li>Team Work </li></ul>
  8. 8. <ul><li>WBGS CULTURE </li></ul><ul><li>Our Culture is based on innovation that drives a world-class customer experience </li></ul><ul><li>We believe in enjoying what we do </li></ul><ul><li>Our philosophy is to motivate our teams and outperform the competition </li></ul><ul><li>We offer challenging and rewarding opportunities </li></ul><ul><li>contributions are rewarded and celebrated in order to promote a healthy work-life balance </li></ul>
  9. 9. WBGS Advantage in Expertise Quality <ul><li>Our quality value proposition is based on our service delivery value chain Transition, Stabilize and Improve. </li></ul><ul><li>People </li></ul><ul><li>Recruitment </li></ul><ul><li>Training </li></ul><ul><li>Performance Management </li></ul><ul><li>Transition Management </li></ul>
  10. 10. WBGS Advantage in  Profound Domain Knowledge <ul><li>We have built in strong capabilities in industries such as healthcare, general insurance, banking, HR, payroll processing, accounts receivables, retail, Communications, financial services, media & entertainment and more…… </li></ul>
  11. 11. Industries WBGS working for……. Financial Services Insurance Technology Publishing and Media Travel & Hospitality Retail Business Service & Logistics Communication Health Care & Medical Billing
  12. 12. WBGS Advantage in  Universal Network Deliverance <ul><li>The WBGS worldwide Delivery Network responds to needs for language, cultural alignment, redundancy and 24/7 operations </li></ul><ul><li>Across our global delivery centers, employees use common methodologies, tools, and assets to deliver services flawlessly to clients. </li></ul>
  13. 13. WBGS – How we work <ul><li>Delivering innovative & competent Internet & Intranet Solutions through our conceptual planning, resourceful development & efficient maintenance & support </li></ul><ul><li>Round the clock </li></ul><ul><li>Around the world </li></ul>Concept Planning Development Testing Rollout Project Maintenance
  14. 14. WBGS – Competencies & Industries Competencies: <ul><li>E-commerce Application </li></ul><ul><li>Content Management Systems </li></ul><ul><li>CRM Applications </li></ul><ul><li>Enterprise Application Integration </li></ul><ul><li>Network Management & Telecom Apps </li></ul><ul><li>Supply Chain Management </li></ul><ul><li>System Programming </li></ul><ul><li>Web Enabled/Client Server ERP </li></ul><ul><li>More…………… </li></ul>Industries: <ul><li>Publishing & Media </li></ul><ul><li>Finance & Insurance </li></ul><ul><li>Electronics & Communication </li></ul><ul><li>Health Care </li></ul><ul><li>Hospitality & Travel </li></ul><ul><li>Retail & Distribution Services </li></ul><ul><li>Technology </li></ul><ul><li>Telecom </li></ul><ul><li>Traffic & Support </li></ul>
  15. 15. WBGS – Home Team <ul><li>Uniquely strong combination of knowledge and experience. </li></ul><ul><li>Industry-certified and highly qualified people from best universities and institutions </li></ul><ul><li>Well-structured team providing increased resource bandwidth </li></ul>
  16. 16. WBGS - Differentiators <ul><li>We work on the way Client works which the key to BPO success. Because of our management practices, systems and processes - business outsourcing process succeeds when the outsourcing services provider works with the client, bringing new processes and systems, new performance enhancing techniques and skills. </li></ul><ul><li>We at WBGS </li></ul><ul><li>Encourage unconventional thinking  </li></ul><ul><li>Strive to provide global best practices through constant innovation  </li></ul><ul><li>Stand on our integrity  </li></ul><ul><li>Attract, Develop and Retain Great Talent by Creating an Exciting Environment  </li></ul><ul><li>Believe in the power of collaboration  </li></ul><ul><li>Create excellent leadership  </li></ul><ul><li>Respect diverse perspectives  </li></ul><ul><li>Provide high-quality j ob opportunities  </li></ul><ul><li>Commit to client partnerships </li></ul><ul><li>  Embrace responsibility  </li></ul><ul><li>Strive to achieve Continuous Improvement, Quality and Innovation </li></ul>
  17. 17. Career at WBGS <ul><li>You love being challenged and interacting with diverse people with unique perspectives </li></ul><ul><li>You seek new opportunities, and </li></ul><ul><li>tackle challenges with passion and dedication. </li></ul>
  18. 18. Career Growth <ul><li>Growth is so wide at WBGS </li></ul><ul><li>At WBGS growth is calculated based on Creativity and Intelligence at work </li></ul><ul><li>Employees are recognized and rewarded to grow with the company </li></ul><ul><li>WBGS works with Intelligent, Creativity and Smart Team </li></ul><ul><li>Diverse career opportunities, excellent benefits, and a true community spirit are just some of the reasons you should consider joining WBGS. </li></ul>
  19. 20. WBGS Employment Benefits <ul><li>Competitive Salary  </li></ul><ul><li>Medical allowance  </li></ul><ul><li>Paid holidays </li></ul><ul><li>Vacation and Sick leave  </li></ul><ul><li>Regular Performance incentives  </li></ul><ul><li>Retirement fund benefits  </li></ul><ul><li>Family leave benefits  </li></ul><ul><li>Employee referral bonus  </li></ul><ul><li>Maternity benefits </li></ul>
  20. 21. - at WBGS