@Waterstonsltd
www.waterstons.com
How to achieve UC
success
Ben Lee – 11.04.14
Define UC?
“Why do we l get voicemails, followed by
emails asking you if you actually got the initial
voicemail. Seems a bit daft to ...
UC Maturity
Evolution to full UC
Email IM / Presence Unified Communications
Ramp up to Advanced Messaging
Basic Integrated Enhanced
Email
Calendaring
Information sharing
Hygiene
Opportunistic TLS
Ba...
Levels for im
Instant Messaging
Presence
Location based
information
Conferencing
CEBP
Integration into other
apps / process
Levels for voice
Voice calls
Smarter voicemail
Call reach
App integrations
CRM pops
Contact center
Courtesy of Clarity Connect Lync contact center
Culture
What is special about a UC
project?
Getting the spark
Adoption planning
Off Campus
• Wi-Fi
• Hotel Room, Home
• Use approved audio
device
Good For Listening
• If participating, call in
with land...
Technical planning
Endpoint selection
Pilot, Pilot, Pilot
(You should totally do a pilot…)
Expanding to live
Follow up
Don’t sit still
Summary
Get your business case / find your advocates
This should not be an IT project
Design & build your environment to s...
What comes next – beyond
UC
Upcoming Events….
“Mobile Device Management & BYOD Technologies – Simple Changes
Big Benefits”
By Charlie Hales and Nigel ...
Keep in Touch….
Ben.Lee@waterstons.com
www.waterstons.com
@WaterstonsLtd
How to Achieve Unified Communications Success
How to Achieve Unified Communications Success
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How to Achieve Unified Communications Success

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Performing a successful Unified Communications deployment requires more than just installing some servers & deploying software to your workstations. To achieve a truly successful deployment you need to engage users and show them that UC will improve their productivity, facilitate collaboration and offer opportunities to improve customer service.

In this seminar Waterstons’ Unified Communications team lead, Ben Lee, will discuss how to successfully pilot and deploy a UC solution. While the seminar will be framed around Microsoft Lync the messages are universal and could be applied to the Unified Communications platform of your choice.

Ben will wrap up the seminar by sharing his findings from his recent trip to the Microsoft Lync Conference in Las Vegas including some thoughts on Microsoft’s aim to move beyond Unified Communications towards Universal Communications; and the opportunities this could offer to your business.

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How to Achieve Unified Communications Success

  1. 1. @Waterstonsltd www.waterstons.com How to achieve UC success Ben Lee – 11.04.14
  2. 2. Define UC?
  3. 3. “Why do we l get voicemails, followed by emails asking you if you actually got the initial voicemail. Seems a bit daft to me. But we're in the age of instant communications now. <snip> We need to be instantly in touch wherever we are” Eileen Brown
  4. 4. UC Maturity
  5. 5. Evolution to full UC Email IM / Presence Unified Communications
  6. 6. Ramp up to Advanced Messaging Basic Integrated Enhanced Email Calendaring Information sharing Hygiene Opportunistic TLS Backups Mobile access Webmail Manual group management Multi-layered defence Sender Policy Framework Domain security Data retention / archiving SharePoint integration Instant messaging Presence information Enhanced disaster recovery Offsite replication High availability Corporate branding Resource booking Enhanced remote access Mobile device management Group management delegation User self-service Data classification Compliance enforcement Intellectual rights management Journaling Auditability Multi-site high availability Service continuity in disaster Voice integration Multi-organisation federation Automated group management
  7. 7. Levels for im Instant Messaging Presence Location based information Conferencing CEBP Integration into other apps / process
  8. 8. Levels for voice Voice calls Smarter voicemail Call reach App integrations CRM pops Contact center
  9. 9. Courtesy of Clarity Connect Lync contact center
  10. 10. Culture
  11. 11. What is special about a UC project?
  12. 12. Getting the spark
  13. 13. Adoption planning
  14. 14. Off Campus • Wi-Fi • Hotel Room, Home • Use approved audio device Good For Listening • If participating, call in with landline Off Campus • Connect via Ethernet • Use a corporate issued computer • Use approved audio device Good for Mobile Workers • If crucial meeting, use landline On Campus • Corp Wi-Fi – Strong signal • Use approved audio device Good for Internal and Team Meetings • Find a wired connection for customer meeting On Campus • Wired On Corpnet • Use approved audio device • Mute when not talking • Find a quiet spot Use all the time • Use for all meetings, especially customer meetings Quality of Lync Call Poorest Poor Acceptable Good Best Mobile Office • Hotel Lobby or Shared Public Wi-Fi • Computer Speakers and Mic DO NOT USE • Call in with landline Courtesy of “How Microsoft IT Runs Lync” - Sean Wilson, Microsoft Lync Conference 2014
  15. 15. Technical planning
  16. 16. Endpoint selection
  17. 17. Pilot, Pilot, Pilot (You should totally do a pilot…)
  18. 18. Expanding to live
  19. 19. Follow up
  20. 20. Don’t sit still
  21. 21. Summary Get your business case / find your advocates This should not be an IT project Design & build your environment to support the features you want Pilot your deployment NOT WITH IT! Plan your rollout Train, train, train <3 Iterate
  22. 22. What comes next – beyond UC
  23. 23. Upcoming Events…. “Mobile Device Management & BYOD Technologies – Simple Changes Big Benefits” By Charlie Hales and Nigel Robson Demonstrating how your business could use technologies it may have already invested in, such as System Center Configuration manager (SCCM) and Exchange to enable its Mobile Device Management (MDM) & BYOD strategies.
  24. 24. Keep in Touch…. Ben.Lee@waterstons.com www.waterstons.com @WaterstonsLtd

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