Section 4: The paperwork
•Route planning and risk assessment
•Health walk forms
•Special conditions
www.wfh.naturalengland...
Route Planning
www.wfh.naturalengland.co.ukwww.wfh.naturalengland.co.uk
Risk Assessment
www.wfh.naturalengland.co.uk
Outdoor Health Questionnaire
• Information is input into
the national database
• Important for evaluation
and funding!
• C...
Special conditions
• Most chronic health conditions improve with
gentle activity like walking
• Walking is very low risk
•...
Registers
• Fill in before the walk
• Record of attendance
• Know who is with you
• Useful for evaluation of
numbers and f...
Accident Report Forms
• Essential in the (rare)
case of an accident
• Complete as soon as
possible after the walk
• Get wi...
• NE carries adequate third
party insurance for all its
health walks
• Scheme Coordinators
register new walk leaders
• Enq...
Section 5: The Volunteer
Walk Leader
•The ‘ideal’ walk leader
•Role and responsibilities
•Managing walkers
•Motivating and...
Walk Leader’s Responsibilities
• Before the walk meets
– Route planning/Risk assessment/Promotion
• At the start of the wa...
The Ideal Walk Leader
Friendly
Approachable
Reliable and
punctual
Enthusiastic
Observant
(People and
route)
Completes
appr...
Managing a group of walkers
www.wfh.naturalengland.co.uk
Motivating Walkers
 Keep them coming back!
 Help them to achieve 5 x
30 minutes
 Become a ‘Walking
Ambassador’ and
spre...
Aims of Today
• Be aware of the health benefits of regular
walking
• Be familiar with the paperwork required
• Know how to...
What Next?
• Action planning and ‘Pledge
postcard’
• Date of leading/helping
first walk
• Thank-you!
• Don’t forget evalua...
www.wfh.naturalengland.co.ukwww.wfh.naturalengland.co.uk
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  • This is an Essential slide

    Purpose: This is an introductory section header slide.

    Delivery notes: this section consists of 9 slides, 29 – 37 and should take no longer than 45 minutes if doing activities together as recommended.
    You need to emphasise that while not everyone likes paperwork, it is an essential part of the Volunteer Walk Leader role and as they become familiar with it, it will take less time.

    Activity: use activity numbers 16 - 21 in this section. As each part of this section is essential you may want to split the trainees into small groups and give each group one paperwork/planning activity to maximise time management. For example:
    Group 1: route planning and risk assessment
    Group 2: OHQ (essential activity)
    Group 3: special conditions
    Group 4: registers and accident report forms (essential activity)

    Training manual : pages 23 and 24

    What to say:
    You may want to say something like:
    This is all about good practice and correctly completing paperwork is vital for a ‘safe’ walk
    The minimum requirement for a HW is the OHQ and registers at the start of each walk and risk assessments before/during a walk. Note: these may be done by the SCs.
    The accident report form is essential in case something happens, such as accident /incident.
    Schemes may vary in what the WL does and what the scheme coordinator (SC) does so it is important to know who does what, and when.

    Key points to summarise:
    Paperwork is a vital part of the role of a VWL and while it may seem to be quite a lot at first, it does get easier and quicker to complete.
    Give the paperwork flowchart as a handout at the end of the activity as a summary
  • This is an Optional slide There is an activity with this slide

    Purpose: This slide emphasises the importance of route planning – for all walks and at all times of the year.

    Delivery notes: You need to emphasise that the VWL must know:
    Where they are going and how long the walk will take
    What is on the route – eg the terrain, known hazards, roads, tide times (if applicable);
    Facilities;
    Allow 20 minutes for this slide if using alone. (see note on slide 29)

    Training manual: pages 21 and 22

    Activity: Use activity number 16, Where are we going or 17, Top Ten, from the Activity Resource Pack for this slide.
    It is recommended that you split the activities for this whole section into one per group who then feedback to the rest of the group. This will help to manage time while ensuring everyone gets the information they need. Allow 10 minutes for the task and 5 minutes per group for feedback.

    What to say:
    You may want to say something like:
    One of the most important parts of the VWL role is ensuring a safe walk and this means knowing your routes.
    We are going to look at some of the important aspects of route planning.

    Key points to summarise:
    Summarise this slide by asking some general questions about route planning.
    The VWL may not need to plan routes but does need to know where they are going!
    You may also want to ask what trainees know about other ways to plan (eg google maps) but should emphasise that while these can be useful, there is no substitute for actually doing the walk beforehand.
  • This is an Essential slide There is an activity with this slide

    Purpose: To introduce the importance of risk assessment as a preventative measure and to show duty of care.

    Delivery notes: It is recommended that you split the activities for this whole section into one per group who then feedback to the rest of the group. This will help to manage time while ensuring everyone gets the information they need. Allow 20 minutes for this slide if using alone. See note on slide 29 .

    Training manual: page 30, 31 and 32

    Activity: Use activity number 18, Spot the Risk, from the Activity Resource Pack for this slide. Use the Natural England Risk Assessment form (included in the manual page 31/32) with this activity so they are familiar with it. Allow 10 minutes to do the activity and 5 minutes for all the groups to feedback.

    What to say
    You may want to highlight that although this may be a scheme coordinator’s task the WL still needs to be aware and highlight and feedback any changes they spot when doing walks.

    Key points to summarise:
    This may be a scheme coordinator’s task but this an ongoing task, particularly with the change in seasons or weather. The VWL needs to be aware and highlight any changes to routes and risks and feedback to the Scheme Coordinator as soon as possible after the walk.
  • This is an Essential slide There is an activity with this slide

    Purpose: This slide looks at the use of and importance of the outdoor health questionnaire

    Delivery notes: You can use the OHQs from the demonstration walk and run through the sections. Emphasise it needs to be signed in two places. This is a health and safety requirement. You also need to discuss safe storage and transport – do they take them on walks?

    Training manual : pages 23, 24, 25, 26 and 27

    Activity: Use activity number 19, Spot the Mistake, or 20, Who’s there? from the activity pack for this slide. It is recommended that you split the activities for this whole section into one per group who then feedback to the rest of the group. This will help to manage time and ensure everyone gets the information they need.

    What to say:
    You may want to emphasise that the role of the VWL is to:
    Encourage all walkers to complete all sections.
    Reassure about confidentiality and explain their duty of care towards data/data protection act. In the case of a walker who refuses to complete the form ask them to sign a blank form and write that they did not want to complete. You then need to tell them that they walk at their own risk.
    See manual page 23 regarding health screening and ‘What to do with a yes answer’ which recommends the walker speaks to their GP before joining the walks.
    Return completed OHQs to your SC for input into the secure national database, which is hosted by BTCV (British Trust for Conservation Volunteers). These forms are also available in many different languages (14 to date) as well as Braille and learning difficulties versions.
    Training in the OHQ database is available free of charge for those who might be interested. Please contact your regional NE office and speak to your regional NE Walking for Health advisor.

    Key points to summarise
    Emphasise this: Health walks need to be evaluated to demonstrate to NICE, national government and Department of Health that healthy walking is a cost effective way of getting people active, in order to secure future funding.
  • This is an Optional slide There is an activity with this slide

    Purpose: To discuss the implications and recommendations of certain health conditions for walking.

    Delivery notes: Although this is an optional slide the trainees may want to discuss the ‘what if’ issues surrounding health conditions. You can either use the activity below or hold a discussion about these conditions. If time is short get the trainees to read the manual.

    Training manual : page 34

    Activity: Use activity number 21, Can I come along? with this slide. It is recommended that you split the activities for this whole section into one per group who then feedback to the rest of the group. This will help to manage time while ensuring everyone gets the information they need. Allow 5 minutes for the task and 5 minutes per group for feedback.

    What to say: You may want to talk about:
    What to do if walkers have health conditions.
    Concerns about legal / safety issues
    Getting GP clearance, written ideal but verbal is ok.
    Walking is a low risk activity and it is better than being inactive for most people.
    Walkers usually know their limits.
    Responsibility lies with the walker.
    Always asking before each walk about health status.
    The VWL is not expected to be a health expert and if in doubt ask!

    Key points to summarise:
    For most conditions gentle activity is better than being inactive and walking is low risk
    Not expected to be a health expert and if in doubt ask!
  • This is an Essential slide

    Purpose: This slide discusses the use and importance of registers.

    Delivery notes: Registers are completed at the start of every walk and returned to scheme co-ordinator or database processor as soon as possible. Allow 5 minutes for this slide.

    Training manual : pages 25 and 28

    What to say:
    You may want to say something like: Registers are important because;
    They tell the Walk Leader who and how many are on the walk.
    Should there be an insurance claim it’s proof that a walker attended the walk
    they can be used to measure numbers and frequency of walkers.
    You may also say that the procedure for each scheme may vary so it is important that you know if it is the responsibility of you, the scheme co-ordinator or the data in-putter to upload the names etc onto the database.

    Key points to summarise:
    Registers are completed at the start of every walk and returned to scheme co-ordinator/database processor as soon as possible.
    Information is (anonomised) and put into the national walkers’ database for monitoring and evaluation.
    Database training is available from the Regional Adviser
  • This is an Essential slide

    Purpose: This slides discusses the use and importance of accident report forms.

    Delivery notes: it may be more efficient to deliver this as a lecture and discussion and then lead into the insurance slide. Allow 5 minutes for this slide.

    Training manual: pages 20, 25 and 29

    What to say
    You may want to say something like:
    In the very rare case of an accident it is important to fill these in correctly and as soon as possible after the incident.
    Get a witness statement, ideally two.
    Can use mobile phone camera to take picture of hazard etc.
    Be objective when completing.
    These are very important for insurance purposes so must be correctly completed.

    Key points to summarise:
    Accident report forms should be carried on each walk and completed as needed.
  • This is an Essential slide

    Purpose: This slide discusses insurance.

    Delivery notes: Deliver this session as a brief, factual talk and take no longer than 5 minutes.
    The insurance process is a straightforward one, the scheme and the number of walk leaders need to be registered then everyone – walk leaders and participants, are covered in NE’s insurance.
    Full information on insurance is available from Jasia Krabbe at NE so avoid getting into long ‘what if’ discussions, refer any major concerns to Jasia. (NB pronounced YASHA).

    Training manual: pages 19 and 33

    What to say
    You should say that
    NE requires the following to ensure appropriate insurance is in place;
    The number of trained walk leaders per scheme
    That walk schemes follow good practice as laid out in this training
    New schemes complete an insurance application form, available from Jasia Krabbe (Jasia.Krabbe@naturalengland.org.uk or telephone 03000600338)

    Key points to summarise
    Remind that walking is a low risk activity.
    Avoid going into detail – NE provide adequate third party cover if the above requirements are met.
  • This is an Essential slide

    Purpose: This is an introductory section header slide.

    Delivery notes: this section includes slides 37 – 41 and will take approximately 45 minutes to complete. Spend no longer than 2 minutes on this slide.

    Training manual: page 13

    Activity: there are a number of activities in the Activity Resource Pack that can be used in this section. See details on each slide.

    What to say:
    In this section of the training course we will be looking at:
    What attributes make up an ideal walk leader. This should broaden your own ideas on how to lead a health walk and make it fun and enjoyable and safe for all participants
    The responsibilities of a walk leader and the things they should be doing;
    Before the walking group meets;
    At the start of the walk;
    During the walk itself and
    At the end of the walk
    How to manage and motivate groups of walkers
    Remind the group that they should have seen/experienced all of this in practice during the demonstration walk itself.

    Key points to summarise
    Following this section, you may then want to revisit this slide to check that everyone has gathered relevant information and understands the main message.

  • This is an Essential slide There is an activity with this slide

    Purpose: To highlight all tasks that a VWL may need to perform, leading up to, before, during and after the Health Walk.

    Delivery notes: the title of the slide will appear first and gives a prompt for a ‘Walk leader’s responsibilities’ activity. Allow 10 minutes for this slide and activity.

    Training manual : pages 14,15, 16 and 22

    Activity: Use activity number XX, VWL responsibilties from the Activity Resource Pack and complete it BEFORE showing the rest of the slide. Once you have completed the activity and summarised it, you can show the rest of the slide to ensure all aspects are clarified.

    What to say:
    There are many tasks that need to be carried out before, during and after a walk in order to ensure best practice.
    Remember that individual VWL responsibilities will vary from scheme to scheme e.g. Route planning and initial risk assessment may be undertaken by scheme coordinators.
    Plenty of support is available for all of these tasks from scheme coordinators, regional advisors and training support advisors.

    Key points to summarise:
    Use this slide to summarise and clarify all the information gathered from the group task and the responsibilities of the VWL.
  • This is an Optional slide

    Purpose: To highlight the attributes of a good walk leader in delivering a fun, enjoyable and safe health walk for a range of participants.

    Delivery notes: The title and photo will appear first, use this slide to introduce the concept of the ‘ideal’ walk leader and the activity and then to summarise and clarify the group activity. Once you have completed the activity and summarised it, click to show the characteristics to ensure all important attributes are covered. This should take no longer than 15 minutes to deliver.

    Training manual : page 22

    Activity: Use activity number 22, the Ideal VWL or 23 Small Group Walks from the Activity Resource Pack for this slide.

    What to say:
    Before the activity you may say:
    We are now going to look at what makes a successful VWL – How should they look and behave? What should they say?
    After the activity you may say something like:
    Remember that individual views will vary, however key attributes are listed on the slide and will ensure an enjoyable, safe walk.

    Key points to summarise:
    There is no ‘standard’ ideal VWL, however there are characteristics that make up a great VWL to which you should aspire in order to provide not only a safe experience for all participants, but also a friendly and enjoyable one which will encourage them to come back again.
  • This is an Optional slide

    Purpose: To give ideas on how to manage some of the more common issues that may arise on a health walk.

    Delivery notes: You can use this slide to start a discussion or start an activity in order get a range of different ideas around management of the walking group.
    It is likely that issues about group management and ‘what if’ questions will have come up throughout the day (e.g. faster walkers in the group, people bringing along dogs or children). Either make a note of these or get individuals to write these down on a ‘post-it’ note at the time so you can use them here. (This is a good way of managing time in previous sessions, so you do not get side-tracked into a long discussion). This should take 10 minutes to deliver.
    Training manual: page 17

    Activity: you could use the Carousel or ‘What if’ from the Activity Resource pack with this slide. Allow up to 15 minutes if using the activity.

    What to say:
    This is an ideal opportunity to get ideas on how to deal with different situations that may arise on a Health Walk.

    Key points to summarise:
    Summarise this slide by saying that group management is important not only for health and safety but also for enjoyment of the walk.
  • This is an Essential slide

    Purpose: To identify ways of motivating people to walk on a regular basis and gain health and well being benefits, as well as contributing to the success of a walking scheme.

    Delivery notes: the title of the slide will appear first and gives a prompt for a ‘Motivating walkers’ activity. Once you have completed the activity and summarised it, you can use this slide to sum up the main points. Allow up to15 minutes for this activity

    Training manual: page 18

    What to say:
    If we are ‘ideal’ walk leaders, we can make sure people have a safe, good quality experience on their health walk, but how can we keep them wanting to come back time after time, in a variety of weathers and seasons?
    Some walking schemes may already be using specific ideas, so feel free to share these with the rest of the group..

    Key points to summarise:
    Your role as an ‘ideal’ VWL which we discussed before will help to provide not only a safe experience for all participants, but also a friendly and enjoyable one which will encourage them to come back again.



  • This is an Optional slide

    Purpose: It is useful to use this slide to revisit the Aims of the Day and the hopes/worriesand ensure that they have been covered clearly. Have all aims been achieved? Partly achieved? Instead of using this slide you can revisit what each participant listed as their expectations in the first session and see if they have been covered.

    Delivery notes: Use this slide to remind people of what the aims of the day were and what you hope they have learned from the day.

    What to say:
    You may want to say something like;
    You remember that these were the key aims for today’s training.
    Is everyone aware of at least 2 or 3 health benefits of regular walking. (If you believe that the group are confident you could ask them to come up with some of the health benefits).
    Do you have any queries regarding the paperwork? Any clarification required on what and how to complete the relevant forms? (To avoid any long discussions at this point, if there are queries, refer the individual to their regional advisor after the course. Remember to make a note of their name and the question, so that you can ensure their request is dealt with satisfactorily) .
    Could you plan and risk assess a simple walking route?
    Understand the role of the VWL before, during and after a health walk.

    Key points to summarise:
    Use the slide to summarise the aims and outcomes.




  • This is an Essential slide

    Purpose: To give the new VWL’s an opportunity to consider their next steps in relation to leading a walk, and plan their next action/s. It gives you a chance to thank them for their time and attention.

    Delivery notes: Use this slide to talk through the final tasks of the day. Ensure you have details of scheme point of contact/date of next walks/walk leaders rota etc. and recommend that they get involved in a Health walk as soon as possible. Allow 8 minutes for this.

    Activity: Pledge Postcard activity (this is optional but is useful for thinking about your next steps to becoming a fully fledged VWL. These will be passed on to your SC so they can support you fully.

    What to say: you might say something like:
    Now, think about how confident you would be in the role of VWL? (Refer to the Evaluation Form and Pledge Card). As volunteers, you do not need to lead a walk straight away, you could help out a more experienced walk leader, lead a walk with the support of another walk leader , support existing VWLs by acting as a middle or back marker or even observe a few more walks.
    I’d also like to ask you for one key learning point from today, it can be something new, something old that has been reinforced or just something that made you think.
    Finally, thank you all for giving up your valuable time to be here today. If there are any further questions please have a chat with me on you way out and remember to fill in your evaluation of the day so that we can use your feedback and comments in order to further develop the training programme. This would be a good time to hand out certificates if everyone has met the necessary standards to become a VWL. If you believe that one or two individuals are not quite ready to become a VWL, it may be better to post out certificates when they have led their first health walk.
    Thank you!

    Key points to summarise:
    Remember to thank people for attending and hand out certificates.
  • This is an Optional slide

    Purpose: A light hearted way to finish the presentation and the course.

    Delivery notes: Put this slide up right at the end before the trainees leave the course.

    What to say:
    You could thank people for coming, wish them a safe journey home and remind them that if they have questions they can ask them individually now or seek clarification on where to get further information and support.

    Course administration:
    As the cascade trainer, you will now need to complete all your relevant administration tasks in relation to this VWL course:
    Complete and send CT2 (Participants List), CT3 (Trainer Self-Evaluation form) and course evaluations back to the WfH training administrator at NE.
    Inform Scheme Coordinator of all newly trained VWL’s in their area
    Ensure Scheme Coordinator updates VWL list for insurance purposes and forwards to Jasia.
    Post out certificates if appropriate.
    Follow up on any individual queries/concerns that were not addressed on the training day
    Inform Regional Advisors/Training Support Advisors if there are any VWL’s requiring specific support.
  • Vwl training slides 29 44

    1. 1. Section 4: The paperwork •Route planning and risk assessment •Health walk forms •Special conditions www.wfh.naturalengland.co. uk www.wfh.naturalengland.co.uk
    2. 2. Route Planning www.wfh.naturalengland.co.ukwww.wfh.naturalengland.co.uk
    3. 3. Risk Assessment www.wfh.naturalengland.co.uk
    4. 4. Outdoor Health Questionnaire • Information is input into the national database • Important for evaluation and funding! • Check all sections are completed • Look for two signatures • Stress confidentiality. www.wfh.naturalengland.co.uk
    5. 5. Special conditions • Most chronic health conditions improve with gentle activity like walking • Walking is very low risk • Walking can be adapted for any pace and ability • The VWL is NOT expected to be a health expert • Recommend a GP consent letter or verbal agreement before starting to walk • Check health status before each walk www.wfh.naturalengland.co.uk
    6. 6. Registers • Fill in before the walk • Record of attendance • Know who is with you • Useful for evaluation of numbers and frequency of walkers • Check all have returned • Send to SC after walk www.wfh.naturalengland.co.uk
    7. 7. Accident Report Forms • Essential in the (rare) case of an accident • Complete as soon as possible after the walk • Get witness statements • Copy and send to SC www.wfh.naturalengland.co.uk
    8. 8. • NE carries adequate third party insurance for all its health walks • Scheme Coordinators register new walk leaders • Enquiries to: Jasia.Krabbe@naturalengland.org.uk Tel: 03000 600 338 Insurance www.wfh.naturalengland.co.uk
    9. 9. Section 5: The Volunteer Walk Leader •The ‘ideal’ walk leader •Role and responsibilities •Managing walkers •Motivating and attracting walkers www.wfh.naturalengland.co. uk www.wfh.naturalengland.co.uk
    10. 10. Walk Leader’s Responsibilities • Before the walk meets – Route planning/Risk assessment/Promotion • At the start of the walk – Register/Outdoor Health Questionnaire – Clothing and footwear check – Mobile phone/Whistle/Walkie talkie • During the walk – Monitoring/Pace/Communication/Motivation • After the walk – Head count/Register completion/Socialise. www.wfh.naturalengland.co.uk
    11. 11. The Ideal Walk Leader Friendly Approachable Reliable and punctual Enthusiastic Observant (People and route) Completes appropriate paperwork Familiar with route Makes the walk a social occasion www.wfh.naturalengland.co.uk
    12. 12. Managing a group of walkers www.wfh.naturalengland.co.uk
    13. 13. Motivating Walkers  Keep them coming back!  Help them to achieve 5 x 30 minutes  Become a ‘Walking Ambassador’ and spread the walking message to others. www.wfh.naturalengland.co.uk
    14. 14. Aims of Today • Be aware of the health benefits of regular walking • Be familiar with the paperwork required • Know how to plan a route and recognise hazards • Understand the role of the leader at the start, during and at the end of a Health Walk • Be confident and happy to lead a health walk. www.wfh.naturalengland.co.uk
    15. 15. What Next? • Action planning and ‘Pledge postcard’ • Date of leading/helping first walk • Thank-you! • Don’t forget evaluation www.wfh.naturalengland.co.uk
    16. 16. www.wfh.naturalengland.co.ukwww.wfh.naturalengland.co.uk

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