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Role of Finance and Accounting Outsourcing in achieving the CFO’s Agenda for 2010


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The demand for finance and accounting outsourcing (FAO) services is strong and will continue to grow in 2010, according to the findings of The WNS Annual CFO Survey 2010.

The study consisted of an online survey of 100 senior finance executives in organizations with revenues of over $3 billion. The survey was designed to identify and analyze key items on the CFO's agenda and assess how alternative service delivery models such as business process outsourcing are used to address these agendas.

Some of the key findings include:

- Over 75 percent of the finance executives plan to expand their outsourcing programs in 2010
- Driving corporate cost cutting efforts and improving internal controls are the two most crucial issues in 2010
- Forty-four percent of the finance executives believe growing the business will be an organizational imperative in 2010
- Over 85 percent of the finance executives are satisfied with the benefits from FAO

"The survey clearly suggests that FAO has become a mainstream tool as 85 percent of respondents say they are satisfied with the benefits. While FAO has been commonly used to reduce cost of operations, it is increasingly becoming more strategic, focusing on transforming F&A operations," said Sulakshana Patankar, Business Unit Leader, WNS Finance and Accounting Solutions. "It is extremely encouraging to note that respondents who outsource plan to increase the scale of their programs in 2010, expanding both processes in scope and adding business units and geographies."

The survey was commissioned by WNS (Holdings) Limited (NYSE: WNS) and conducted by EquaSiis, an EquaTerra company.

For the findings and additional details about The WNS Annual CFO Survey 2010, please visit

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Role of Finance and Accounting Outsourcing in achieving the CFO’s Agenda for 2010

  1. 1. Role of Finance and Accounting Outsourcing in achieving the CFO’s Agenda for 2010 The WNS Annual CFO Survey 2010 Powered by EquaSiis Confidential © 2010 WNS Global Services |
  2. 2. Key Findings  Managing down / cutting costs is the most commonly cited critical issue facing finance and account organizations – But the most important issues are growing the business and competing against new competition – and how these seemingly contradictory challenges can be addressed?  Driving corporate cost cutting efforts while supporting the corporate strategic agenda are top items on the CFO’s agenda  The use of alternative F&A service delivery models such as outsourcing (FAO) are acknowledged as tools to address the CFO’s agenda  FAO is viewed as a tool to address both operational as well as strategic F&A needs – Perception is that FAO is more relevant to reducing costs than accessing F&A talent, best practices and expertise  Most buyers are moderately satisfied with FAO and plan to expand scope going forward  Obtaining access to higher quality FAO provider resources and better alignment of FAO and corporate strategies are seen as key to improving FAO benefits. Confidential © 2010 WNS Global Services | 1
  3. 3. Market Study Focus  The study was designed to identify current and emerging trends, challenges and opportunities in the finance and accounting industry. The focus was on understanding and analyzing critical items on global 2000 organizations’ CFO’s agendas and assessing how alternative service delivery models such as outsourcing are being employed to address these agendas.  The scope of finance and accounting processes considered for outsourcing include – Procure to pay – Record to report – Order to cash Confidential © 2010 WNS Global Services | 2
  4. 4. Research Sample Demographics  US and UK - based organizations  USD 3 Billion+ revenue  All major industry groups with the exception of public sector  Banking / financial services and insurance contributing the largest respondents  Organizations actively involved in implementing or considering FAO  Leadership from executive management and F&A functional areas  Director level and above  On-line surveys conducted in October 2009 – 107 total respondents – 67 percent US; 33 percent UK - based respondents Confidential © 2010 WNS Global Services | 3
  5. 5. Demographics – Industry  Banking and Financial services, Insurance 33%  Business Services and Consulting, Construction and Engineering 9%  High-tech products and services 8%  Manufacturing 8%  Entertainment and Media 7%  CPG, Food and Beverage, Retail, Wholesale 6%  Travel, Transportation and Hospitality 6%  Chemicals, Minerals and Natural resources 4%  Energy, Utilities, Oil and Gas 4%  Aerospace and Defense 3%  Automotive 3%  Healthcare 3%  Pharmaceutical, Biotech and Life Science 3%  Real Estate 3%  Telecommunications 2% Confidential © 2010 WNS Global Services | 4
  6. 6. Demographics – Roles And Functional Areas Respondent Role* Respondent Area* CXO/ President 8% Executive EVP/SVP/ Management Director Managing 39% 56% Director Finance/ 36% Accounting 61% * Filtering question Confidential © 2010 WNS Global Services | 5
  7. 7. Demographics – Revenue And Geography Respondent Organization Revenue* Respondent Organization Geographic Footprint None / Public Sector / USD <3 Billion Non Profit 4% 1% Americas 92% Europe 67% USD 20 Billion+ USD 3 - 10 Billion 38% 30% Asia Pacific 58% USD 10 - 20 Billion 27% Middle East, 48% Africa * Filtering question, none/non-profit, < USD 3 Billion terminated Confidential © 2010 WNS Global Services | 6
  8. 8. About WNS WNS Contact Us WNS is a leading global business process outsourcing Americas company. Deep industry and business process Manish Vora Senior Vice President knowledge, a partnership approach, comprehensive +1 646 469 0072 service offering and a proven track record enable WNS to deliver business value to some of the leading companies in the world. WNS is passionate about building a market- Europe Kaushik Guha leading company valued by our clients, employees, Senior Vice President business partners, investors and communities. +44 787 943 3063 For more information, visit Asia Pacific, Middle East, Africa Arijit Sengupta Managing Director +65 9100 7166 Confidential © 2010 WNS Global Services | 7
  9. 9. About EquaSiis EquaSiis Contact Us EquaSiis, an EquaTerra company, provides software and Americas, Asia Pacific services that improve the business support services (Global) lifestyle for shared services, outsourcing practitioners Ron Walker Vice President and service providers. The software, EquaSiis Workbench +1 760 703 2076 and EquaSiis Enterprise, is a framework for collaboration used during the service delivery assessment and sourcing process to assist in analysis and decision Europe, Middle East, Africa Jef Loos making for shared services or outsourcing. EquaSiis Director provides intelligence and optimization for the delivery of +32 475 23 08 52 business support services across the entire organization. The company also offers service providers market intelligence, research, customer satisfaction and trending Global Research Stan Lepeak data through its Insights group. Fore more details about Managing Director EquaSiis’ research offerings, please contact Stan Lepeak, +1 203 458 0677 Confidential © 2010 WNS Global Services | 8
  10. 10. Confidential © 2010 WNS Global Services | 9