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Employee Engagement by Carrie Wiegand

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Carrie Wiegand of AGH Employer Solutions presented “Destroying Employee Engagement Myths: What Really Matters in Engaging Employees” at our February 2015 Sunrise Scrambler. Attendees learned that 1 out of 3 employees are disengaged from the organization they work for. Her presentation offered ideas and examples to continually re-engage those working with, around and for you.

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Employee Engagement by Carrie Wiegand

  1. 1. AGH Employer Solutions: Destroying Employee Engagement Myths Wichita Metro Chamber of Commerce Sunrise Scrambler February 18, 2015 1 Destroying Employee Engagement Myths: What Really Matters in Engaging Employees? Organizational Development & Family Business Services Carrie Wiegand Senior Organizational Development Consultant Objectives • Mistakes your organization may be making that causes employees to become dissatisfied and unmotivated, and how to correct these mistakes • How to identify employees who are engaged, and objective ways to measure engagement in your organization • How to determine the financial impact of the employee engagement level • What management competencies are required to develop employee engagement • Tips and tools you can utilize to help management improve employee engagement Mistakes Organizations Make
  2. 2. AGH Employer Solutions: Destroying Employee Engagement Myths Wichita Metro Chamber of Commerce Sunrise Scrambler February 18, 2015 2 What is Engagement? Impact of Lack of Engagement • Survey of 23,000 employees: • 37% understand their organization’s goals • 1 in 5 are enthusiastic about the goals • 1 in 5 can relate their work to the goals • 15% feel empowered to execute against the goals • 20% trust the organization they work for Source: The 8th Habit: From Effectiveness to Greatness, Stephen Covey Understanding the Impact • 4 out of 11 know which end zone is theirs • 2 out of 11 would care which end zone is theirs • 2 out of 11 would know which position they’re playing and its role • All but 2 would be competing against their own team rather than the opponent
  3. 3. AGH Employer Solutions: Destroying Employee Engagement Myths Wichita Metro Chamber of Commerce Sunrise Scrambler February 18, 2015 3 Behavior in the Workplace Three types of behavior: • Dysfunctional • Compliance • Discretionary Financial Impact What does employee engagement have to do with getting the job done? – 27% better attendance – 31-51% less turnover – 12% better customer satisfaction – 51% less “shrink” (theft!) – 62% fewer accidents – 18% more productivity – 12% more profitability Source: 12: The Elements of Great Managing, Rodd Wagner & James K. Harter, Ph.D. Tips and Tools To Improve
  4. 4. AGH Employer Solutions: Destroying Employee Engagement Myths Wichita Metro Chamber of Commerce Sunrise Scrambler February 18, 2015 4 Know Thyself Is Our Direction Compelling? S.M.A.R.T. goals … … may not be smart enough Management Competencies
  5. 5. AGH Employer Solutions: Destroying Employee Engagement Myths Wichita Metro Chamber of Commerce Sunrise Scrambler February 18, 2015 5 Critical Distinctions • #1 CHARACTERISTICS vs. BEHAVIORS Can a leopard change his spots? Newton’s First Law of Motion • An object at rest stays at rest … • An object in motion stays in motion … • … UNLESS acted upon.
  6. 6. AGH Employer Solutions: Destroying Employee Engagement Myths Wichita Metro Chamber of Commerce Sunrise Scrambler February 18, 2015 6 Newton’s First Law of Management • Employees at rest will stay at rest… • Employees doing something will keep doing it the same way… • … UNLESS, you do something about it. Source: Hundred Percenters, Mark Murphy Changing the Leopard’s Spots Source: Bringing Out the Best in People, Aubrey Daniels Remember Your ABC’s ANTECEDENT (What Comes Before) BEHAVIOR CONSEQUENCE (Positive/ Negative Reinforcement) B CA Need for Positive Reinforcement •Positive reinforcement; the only tool that generates more discretionary behaviors •Our response is hard-wired (physical) •You can’t punish people into discretionary effort
  7. 7. AGH Employer Solutions: Destroying Employee Engagement Myths Wichita Metro Chamber of Commerce Sunrise Scrambler February 18, 2015 7 Positive Feedback Made Easy Remember – “SSIP” •Sincere •Specific •Immediate •Personal Negative Feedback Made Easy • Pinpoint specific undesired behavior (not characteristics) • Explain the impact • Identify the specific replacement behavior • State consequences clearly • Plan follow-up and reinforce new behaviors Coaching for Performance • “Leadership is a contact sport.” • Set expectations. • Offer support and remove obstacles. • Observe performance. • Provide feedback. • Reinforce discretionary behaviors and correct dysfunctional. Quote by Marshall Goldsmith
  8. 8. AGH Employer Solutions: Destroying Employee Engagement Myths Wichita Metro Chamber of Commerce Sunrise Scrambler February 18, 2015 8 Commitment • Prepare front-line managers • Retool front line managers • Reinforce Thank you! Carrie Wiegand AGH Employer Solutions Phone (316) 291-4022 Email Carrie.Wiegand@aghlc.com www.linkedin.com/in/carriewiegand @CarrieWiegand Questions?

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