Professional Development Series: Effective Communication in the Business Setting


Published on

Slides from the Wisconsin Lutheran College Professional Development Series: Effective Communication in the Business Setting workshop held June 2011 at Froedtert & The Medical College of Wisconsin.

Published in: Education, Business, Technology

Professional Development Series: Effective Communication in the Business Setting

  1. 1. Professional Development Program<br />Effective Communication in the Business Setting<br />
  2. 2. Introduction<br />Instructor: Tracy Tulle<br />Profile: Operations Manager and Business Course Instructor for the College of Adult & Graduate Studies at Wisconsin Lutheran College<br />Former Vice President of Inflight Services for Comair, Inc. - a Delta Airlines subsidiary<br />18 years of leadership in the airline industry<br />
  3. 3. Topics for Discussion<br />Importance of effective communication<br />Improving communication skills<br />Nonverbal delivery<br />Intrapersonal/interpersonal communication<br />Group communication, teamwork & leadership<br />
  4. 4. Effective Communication in the Business Setting<br />Why are you here today?<br />What are your expectations of this workshop?<br />
  5. 5. Defining Communication<br />Communication is the process of understanding and sharing meaning<br />What happens when employees don’t communicate effectively?<br />
  6. 6. Business Communication<br />50% - 90% of a manager’s time is spent communicating – and that communication ability is related to a manager’s performance. <br />14% of each workweek is wasted on poor communication<br />
  7. 7. Why is effective communication important in the business setting?<br />Builds work relationships<br />Assists in the accomplishment of goals and objectives<br />Contributes towards a positive work environment<br />Clarifies expectations which improves job satisfaction<br />
  8. 8. Business communication is a problem solving activity that helps identify:<br />The situation<br />Possible communication strategies<br />The best course of action<br />The best way to design the message<br />The best way to deliver the message<br />
  9. 9. Choosing Communication Context<br />Intrapersonal<br /> Interpersonal<br /> Group<br /> Public<br /> Mass<br />
  10. 10. Communicator Preparation<br />
  11. 11. Communicator preparation & delivery<br />Handout Review<br />
  12. 12. Improving Verbal Communication<br />
  13. 13. Nonverbal Delivery<br />55% of in-person communication comes from nonverbal cues<br />55% of a receiver’s comprehension of the communicator’s message is based on nonverbal cues<br />7% - actual words<br />38% - paralanguage (tone, pace, volume of speech)<br />
  14. 14. Nonverbal Examples<br />
  15. 15. Nonverbal Strategies for Success<br />
  16. 16. Written Business Communication<br />
  17. 17. Overcoming Barriers to Effective Written Communication<br />
  18. 18. Business Use of E-Mail<br />Is the use of e-mail in the business setting appropriate?<br />Limit Distribution List<br />Netiquette<br />Face to face communication is BEST<br />
  19. 19. Active Listening<br />Is “listening” important to communication?<br />Ten Ways to Improve Your Listening Habits<br />
  20. 20. Group Communication Tuckman’s Linear Model of Group Development <br />
  21. 21. Positive Member Roles<br />
  22. 22. Negative Member Roles<br />
  23. 23. Group Meetings & Communication<br />Strategies for Effective Meetings<br />Preparing for Business Meetings<br />Conducting the Business Meeting<br />Participant Checklist<br />
  24. 24. TEAMWORK & LEADERSHIP<br />Teamwork allows individuals to share their talents and energy to accomplish goals. An effective leader facilitates this teamwork process. <br />
  25. 25. Group Exercise<br />Think of a problem encountered in the past by a group of which you were a member. <br />* How did the group solve the problem?<br />* How satisfactory was the solution?<br />
  26. 26. Examples of Business Communication<br />
  27. 27. Eliminating Barriers to Effective Communication<br />Open Discussion<br />
  28. 28. Effective Communication in the Business Setting<br />Thank you for your time today!<br />
  29. 29. Effective Communication in the Business Setting<br />Presentation Material and Text:<br />Scott McLean, Business Communication for Success. Nyack, NY: Flat World Knowledge<br />Mason a. Carptenter and Talya Bauer, Principles of Management. Nyack, NY: Flat World Knowledge<br />