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E tutoring collaborative_communities


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WCET Annual Meeting Presentation

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E tutoring collaborative_communities

  1. 1. eTutoring CollaborativeCommunitiesCrossing borders ::Supporting students
  2. 2. Panelists Anna Bendo Director of eStudent Services, OH-TECH Connie Broughton Director, eLearning and Open Education, Washington State Board for Community and Technical Colleges Kevin Corcoran Executive Director, CTDLC Lawrence Parisotto Director of Collaborative Programs, BCcampus David Porter Executive Director, BCcampus (Moderator) Carolyn Rogers Director of Academic Services, CTDLCBCcampus | connect. collaborate. innovate. Page | 2
  3. 3. Panel formatWhat is eTutoring? Back-channel• Why eTutoring in your service Twitter hashtag #etutoring practice? EtherpadPanelists• Why eTutoring in their service • Collaborative notepad (no practices? login needed) for audience notes and questions• What is is the opportunity or pain point that eTutoring addresses?• Why has eTutoring gotten so big, so fast?BCcampus | connect. collaborate. innovate. Page | 3
  4. 4. Connecticut Distance Learning Consortium State Agency Created in 1998
  5. 5. eTutoring Program UpdateCTDLC’s eTutoring Program Started in Fall 2001 Funded by a Grant from the Davis Education Foundation
  6. 6. Online Tutoring OptionsBuild Your OwnOutsource Your ServiceCreate or Join a Collaboration
  7. 7. Why Collaborate• "It is the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed." - Charles Darwin• "The secret is to gang up on the problem, rather than each other." – Thomas Stallkamp
  8. 8. Why Collaborate“...The network of talent made available through the pooling ofresources of the participating two and four-year schools is hugelysuperior to whatever any individual institution may possess.Moreover, the ongoing sharing of ideas and resources contributesto even greater benefits.What you have done is create a forum for the sharing of new ideasin teaching and learning and, remarkably, a platform for therealization and testing of these ideas.” Greg Fallon, Assistant Dean for Learning Resources, Passaic County Community College
  9. 9. eTutoring.orgA Collaborative, Aggregated Service:• Institutions join for a fee, based on usage• Tutors provided by each institution• Tutoring hours are combined into one schedule• Students at each institution access all tutors on this one schedule
  10. 10. eTutoring ServicesOnline Tutoring Services Offered: Synchronous Student-Tutor Sessions • Drop in Sessions Scheduled 7 days a week Asynchronous Student Questions • Response received in 24 to 48 hours Asynchronous Online Writing Lab • Response received in 24 to 48 hours
  11. 11. Collaborative model CTDLC Director Create & Enhance Platform Facilitates Technical Support Monitors HostSchedules InstitutionsTrains Market, Hire, Pay Coordinators Meet Regularly Set Policy Collectively Choose Subjects Supervise Tutors
  12. 12. Northeast eTutoring Consortium Fall 2012Connecticut: 10 Community Colleges 2 Ct State Universities Charter Oak State College 3 Private InstitutionsMassachusetts: 6 Community Colleges Framingham and Salem State Universities Assumption CollegeCommunity College of VermontIllinois: Shawnee CC Southern Illinois CollegeNew Jersey: Passaic CCC Mercer CCCC Fairleigh Dickinson UniversityNew York: CUNY Online Baccalaureate, LaGuardia CC, Fulton-Montgomery CC, Hostos CC
  13. 13. eTutoring Collaborations13 states3 Consortia6 Individual Programs130+ Campuses
  14. 14. Newest eTutoring PartnershipA New Multi-Institution Collaborative Online Writing Lab
  15. 15. eTutoring for One Institution• Use eTutoring Platform to supplement existing programs• Synchronous and Asynchronous tutoring options• Fully hosted and supported technology• Administrative Support and Consultation• Customize Program to Support Undergraduate and Graduate Students
  16. 16. Online eTutoring Platform
  17. 17. ETUTORING IN OHIOBefore: vendor-based, state subsidized online tutoringReasons for switching Control costs Work collaboratively on an effort to assist students Many institutions working together is better than one institution going it alone Provides one more tool in a campus’ arsenal to serve students
  18. 18. Participating Ohio Institutions Academic Year 2011-2012
  19. 19. GROWTH OF ETUTORINGPilot Fall 2009 – 5 institutions joined Northeast ConsortiumOhio eTutoring Collaborative began in January 2010 with 15 institutionsSpring 2012 - 21Fall 2012 - 42!
  20. 20. ETUTORING – NOW & LATERIncreased state supportBecame an initiative of the Ohio Board of RegentsMemberships are paid through state funds, so institutions only have to pay for their tutorsThis is the first year with this model, so we are still learningFuture ideas – Career one stops
  21. 21. Western eTutoring Consortium Connie Broughton Director, eLearning and Open EducationWashington State Board for Community and Technical Colleges
  22. 22. Western eTutoring Consortium
  23. 23. Western eTutoring Consortium• 42 member institutions in 6 states and 2 time zones – 9 four-year institutions, 27 Washington community and technical colleges, 6 community colleges in Oregon and Utah• January 2008 began as the Northwest eTutoring Consortium• Summer 2012 became the Western eTutoring Consortium
  24. 24. Western eTutoring Consortium• 2011-12 – Approximately 280,000 FTEs – 18,440 online tutoring sessions – 110 tutors (mostly peer tutors), 42 institutional coordinators, 2 quality assurance coordinators, 1 executive coordinator – 12 subjects, 7 days a week, 50 weeks a year
  25. 25. eTutoring CollaborativeCommunitiesBCcampus Perspective
  26. 26. Context• Need to be intentional about support of off-campus students with off-campus services• Some services (ApplyBC, AskAway) exist, but no coordinated online tutoring activity in the province• Request from senior administrators of student services at colleges, universities for writing support• Collaboratively we can do what no one institution can do on their own, so looked to a consortial online tutoring solutionBCcampus | connect. collaborate. innovate. Page | 26
  27. 27. Opportunity• Aggregate demand for writing Two components to collaborative support as a proof of concept; educational service: limited pilot, then expand to more participants and other discipline • “shared service” for implementation, areas, e.g., math, sciences, busin hosting, support of eTutoring ess, etc. platform (Canadian hosting required) • “collaborative service delivery” for tutoring service Total cost of ownership much lower than many individual implementations and user community and service benefitsBCcampus | connect. collaborate. innovate. Page | 27
  28. 28. Potential • Many discipline areas accommodated with one service • Platform developed specifically for consortial approach with many participating institutions • Business model approach to shared service and consortial approach to service delivery allows all institutions to join and benefit • Bottom line: a scalable, sustainable, systemic shared service (s5)BCcampus | connect. collaborate. innovate. Page | 28
  29. 29. Looking ahead • Where is eTutoring going? • Challenges, lessons learned, innovative practices emerging? • Predictions and implications for policyBCcampus | connect. collaborate. innovate. Page | 29
  30. 30. Looking ahead Feedback from the Community (Regional Advisory Council meeting back in August) • Assessment • At-Risk Students • Enhanced reporting • Tutor Notes • Shared research design • Escalation & Notification Paths • 3rd Party Tools Industry Trends • APIs – automated account creation/updating & single sign-on • Integration with other tools – Starfish Solutions • MobileBCcampus | connect. collaborate. innovate. Page | 30
  31. 31. Twitter Feedback - #WCET12TutorBCcampus | connect. collaborate. innovate. Page | 31