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Academic Support and Technology


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WCET 2008 Conference presentation

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Academic Support and Technology

  1. 1. Academic Support and Technology, Kaplan University
  2. 2. Overview <ul><li>Kaplan University “at a glance” </li></ul><ul><li>Goals of our academic support efforts </li></ul><ul><li>A current project </li></ul><ul><li>Lessons learned </li></ul>
  3. 3. 1. KU “At A Glance” <ul><li>Proprietary, for-profit institution </li></ul><ul><li>Division of Kaplan Higher Education of Kaplan, Inc., a wholly owned subsidiary of the Washington Post Company </li></ul><ul><li>KU includes eight campuses and an online division, including Concord Law School </li></ul><ul><li>Approximately 35000 students from 50 states, several foreign countries </li></ul><ul><li>Open enrollment in most programs </li></ul><ul><li>Typical online student: </li></ul><ul><ul><li>30-35 years old </li></ul></ul><ul><ul><li>Female </li></ul></ul><ul><ul><li>Mid- or inter-career </li></ul></ul>
  4. 4. 1. KU “At A Glance” <ul><li>Outcomes-based assessment </li></ul><ul><li>Metrics-driven environment </li></ul><ul><li>Data-driven decisions </li></ul>
  5. 5. 2. Goals of Our Academic Support Efforts <ul><li>Student success! </li></ul><ul><li>Measured primarily in terms of: </li></ul><ul><ul><li>“U Rate”: a metric measuring percentage of students who pass a course </li></ul></ul><ul><ul><li>“Q Rate”: a metric measuring term-to-term retention </li></ul></ul><ul><li>Desire to see students graduate and make use of their education </li></ul>
  6. 6. 3. Current Projects <ul><li>Wonderlic SLE: </li></ul><ul><ul><li>Administered pre-admission </li></ul></ul><ul><ul><li>Online exam </li></ul></ul><ul><ul><li>Results used to determine need for remediation </li></ul></ul><ul><li>KU math and writing assessments </li></ul><ul><ul><li>Students’ math and writing skills assessed in first-term Academic Strategies course </li></ul></ul><ul><ul><li>Students needing subject-specific remediation are directed to appropriate courses </li></ul></ul><ul><li>Student Coaching pilots </li></ul><ul><li>Tutoring Impact Analysis </li></ul>
  7. 7. 4. Lessons Learned <ul><li>Design of the experiment </li></ul><ul><ul><li>Cost of implementation and ROI </li></ul></ul><ul><ul><li>What to measure and how to measure it </li></ul></ul><ul><ul><li>Defining “success” (when to end or expand a pilot) </li></ul></ul><ul><li>Thoughtful implementation </li></ul><ul><ul><li>Ability to implement quickly can be two-edged </li></ul></ul><ul><ul><li>Manual vs. automated processes (when to invest in technology) </li></ul></ul><ul><li>Scalability </li></ul><ul><ul><li>Pilot-sized processes vs. full scale </li></ul></ul><ul><ul><li>Pilot participants can be more enthusiastic than the institution at large </li></ul></ul>