Addressing Minority Students Needs and Planning for Success Leslie L. Gordon, MS, RHIA University of Alaska Connie Brought...
Academic Technology Facilitators <ul><li>Student Success  </li></ul><ul><li>Student Retention </li></ul><ul><li>Faculty Su...
Distance Delivery in Alaska WCET Denver October 2009
Student Success <ul><li>Liaison between student and UA system </li></ul><ul><li>Technical Assistance </li></ul><ul><li>Mat...
Student Retention <ul><li>Intervention </li></ul><ul><ul><li>Attendance </li></ul></ul><ul><ul><li>Missing assignments </l...
New Students <ul><li>VERY early intervention activities </li></ul><ul><li>Call in center with extended hours </li></ul><ul...
Faculty Support  <ul><li>Academic intervention </li></ul><ul><li>Early intervention </li></ul><ul><li>Technology issues so...
Communication <ul><li>Financial Aid </li></ul><ul><li>Registrar </li></ul><ul><li>Faculty </li></ul><ul><li>Business Offic...
One Student at a time <ul><li>Quality Education </li></ul><ul><li>Synchronous and Asynchronous Delivery </li></ul><ul><li>...
Questions? WCET Denver October 2009
Addressing Minority Student Needs and Planning for Success Enduring Legacies: A partnership in Washington State WCET Novem...
Issues Related to Native American Higher Education <ul><li>Low participation rates </li></ul><ul><li>Low completion rates ...
Goal <ul><li>Deliver a coordinated upper and lower division curriculum that is culturally relevant to small numbers of res...
The Players <ul><li>The Evergreen State College </li></ul><ul><li>Grays Harbor College </li></ul><ul><li>16 other communit...
 
History of Evergreen’s Program <ul><li>Evergreen has offered tribal community education for over 15 years </li></ul><ul><u...
 
Grays Harbor College <ul><li>One of 34 community and technical colleges in Washington state system </li></ul><ul><li>Offer...
 
WashingtonOnline <ul><li>A consortium of the 34 community and technical colleges in Washington managed by the Washington S...
 
Tribes Involved <ul><li>Program started in Fall 2005 with three tribes:  </li></ul><ul><li>Muckleshoot </li></ul><ul><li>Q...
Successes <ul><li>117 students, plus 30 at Green Hill facility for incarcerated youth </li></ul><ul><li>Completion, retent...
The Elements of Success <ul><li>Hybrid model (online and f-2-f experiences) </li></ul><ul><li>Wrap-around services </li></...
Hybrid Model <ul><li>Most courses delivered online and shared among 34 community and technical colleges using WAOL </li></...
Wrap-Around Services <ul><li>Dedicated staff at Grays Harbor College: The “Mark Ramon” factor </li></ul><ul><ul><li>One pe...
Orientation and Professional Development <ul><li>Orientation once a year at Evergreen </li></ul><ul><ul><li>Students meet ...
Course Redesign <ul><li>Lumina Grant money used to pay instructors to redesign online courses </li></ul><ul><ul><li>Improv...
Native Cases <ul><li>34 Native Cases freely available in 20 content areas </li></ul><ul><li>Used in redesigned online cour...
 
Evaluation <ul><li>Quarterly “Gleanings” </li></ul><ul><ul><li>Project Director Barbara Leigh Smith interviewed EVERYONE—s...
Lessons Learned <ul><li>Students did not move in a cohort </li></ul><ul><li>Students do find strength in being in a progra...
Contacts and Links <ul><li>Grays Harbor College </li></ul><ul><ul><li>Mark Reisman,  [email_address]   </li></ul></ul><ul>...
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Wcet Addressing Minority Student Needs

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  • UAS Sitka campus uses an innovative approach to student success in online courses. ATF work closely with faculty to provide exactly the kind of support at exactly the right time for students in their courses. Because students include rural Alaska Natives, assistance with technology and academic challenges is essential to their success. I will discuss how students are supported with both technology and academic challenges
  • The Challenges of Audio: Knowing students are on the same page Sunspots Audio Conference Venders Community of Learners cohesiveness with each other Many Students are not prepared to work at the college level Deficiencies in communication skills Computer literacy still a problem Time Management Ability Conflicts between Job Family School Unreasonable expectations Student Funding Source Employer
  • Everyone wants and needs to feel worthwhile and people respond to encouragement and are naturally motivated. It is important to discover the true strengths of our students and capitalize on what they are able to do while guiding them to success in what they are not comfortable with. Technical Assistance Blackboard Elluminate Tutorials Log-in Firewall Pop Up blockers Global user ID UA student ID Material Assistance Books MBS, Backordered, storms Financial Aid ADA Late Registration Academic Assistance – assesment of individual student needs and skills, Attendance Missing assignments Poor skill level Solutions, Troubleshooting Tutor Study skill review Rural and AK Native Populations 98 Communities Dial up
  • Elluminate practice sessions
  • Focus on activities that promote increased access and support activities with the ultimate goal of increasing retention and success for students. ATF are responsible for very early intervention activities: contacting students immediately after registration to make sure that they get off to a smooth start; resolving any issues that may arise regarding course materials, faculty contacts or connectivity; and then following up with students on a regular basis throughout the semester. ATF contact individual students that instructors have identified as falling behind, not participating or exhibiting other potential problems. Support services also includes helping to resolve the need for tutors, proctors, etc connecting students with appropriate University staff needed to deal with financial, academic or technical problems. Incoming Freshman Computer illiterate students At risk students
  • Faculty stress is lessoned
  • The Design of a web based class needs to allow for different learning styles and include Active Learning to engage students in application activities like case studies, role playing, problem-solving, class discussions Frequents learning assessments- either graded or un graded help students evaluate and guide their learning quizzes Surveys Case studies Projects Papers Journals Presentations Communication email chat discussion board Optimize the use of mulit-media and graphics to enhance learning. Show examples given in Instructional Design Website
  • Wcet Addressing Minority Student Needs

    1. 1. Addressing Minority Students Needs and Planning for Success Leslie L. Gordon, MS, RHIA University of Alaska Connie Broughton Washington State Board for Community and Technical Colleges
    2. 2. Academic Technology Facilitators <ul><li>Student Success </li></ul><ul><li>Student Retention </li></ul><ul><li>Faculty Support </li></ul><ul><li>New Students </li></ul><ul><li>Communication </li></ul><ul><li>One Student at a Time </li></ul>WCET Denver October 2009
    3. 3. Distance Delivery in Alaska WCET Denver October 2009
    4. 4. Student Success <ul><li>Liaison between student and UA system </li></ul><ul><li>Technical Assistance </li></ul><ul><li>Material Assistance </li></ul><ul><li>Academic Assistance </li></ul><ul><li>Rural and Alaska Native populations </li></ul>WCET Denver October 2009
    5. 5. Student Retention <ul><li>Intervention </li></ul><ul><ul><li>Attendance </li></ul></ul><ul><ul><li>Missing assignments </li></ul></ul><ul><ul><li>Poor skill level </li></ul></ul><ul><li>Solutions </li></ul><ul><ul><li>Troubleshooting </li></ul></ul><ul><ul><li>Tutors </li></ul></ul><ul><ul><li>Study skill review </li></ul></ul>WCET Denver October 2009
    6. 6. New Students <ul><li>VERY early intervention activities </li></ul><ul><li>Call in center with extended hours </li></ul><ul><li>Postcards </li></ul><ul><li>Email communication </li></ul><ul><li>Getting Started </li></ul><ul><li>Program tutorials </li></ul>WCET Denver October 2009
    7. 7. Faculty Support <ul><li>Academic intervention </li></ul><ul><li>Early intervention </li></ul><ul><li>Technology issues solved by Facilitators </li></ul><ul><li>Students given tools to success </li></ul><ul><li>Faculty asked to provide names of struggling students </li></ul>WCET Denver October 2009
    8. 8. Communication <ul><li>Financial Aid </li></ul><ul><li>Registrar </li></ul><ul><li>Faculty </li></ul><ul><li>Business Office </li></ul><ul><li>Technology Center </li></ul><ul><li>Advising </li></ul>WCET Denver October 2009
    9. 9. One Student at a time <ul><li>Quality Education </li></ul><ul><li>Synchronous and Asynchronous Delivery </li></ul><ul><li>Virtual Office Hours </li></ul><ul><li>Superior student Support Services </li></ul>WCET Denver October 2009
    10. 10. Questions? WCET Denver October 2009
    11. 11. Addressing Minority Student Needs and Planning for Success Enduring Legacies: A partnership in Washington State WCET November 24, 2009
    12. 12. Issues Related to Native American Higher Education <ul><li>Low participation rates </li></ul><ul><li>Low completion rates </li></ul><ul><li>Issues related to first generation, working, low-income college students </li></ul><ul><li>Tribal communities are often located far from college campuses </li></ul><ul><li>Students who complete degrees are given responsibilities in tribal governments and enterprises. </li></ul>
    13. 13. Goal <ul><li>Deliver a coordinated upper and lower division curriculum that is culturally relevant to small numbers of reservation-based students who are geographically dispersed </li></ul><ul><li>Funded by a Lumina Grant of $800,000 awarded to The Evergreen State College(2005-2009) </li></ul>
    14. 14. The Players <ul><li>The Evergreen State College </li></ul><ul><li>Grays Harbor College </li></ul><ul><li>16 other community and technical colleges in Washington state </li></ul><ul><li>8 Native American tribes in Washington </li></ul><ul><li>WashingtonOnline (WAOL) </li></ul><ul><li>Lumina Foundation </li></ul>
    15. 16. History of Evergreen’s Program <ul><li>Evergreen has offered tribal community education for over 15 years </li></ul><ul><ul><li>A community-based, face-to-face BA degree </li></ul></ul><ul><ul><li>The program is thematic and cohort based </li></ul></ul><ul><ul><li>Evergreen begins and maintains programs only with permission of tribal organizations </li></ul></ul><ul><ul><li>Themes are developed collaboratively with tribal governments </li></ul></ul><ul><ul><li>Since 1993, the Evergreen program has educated more than 400 degree seeking students and has a BA completion rate of 76% (compared to a national completion rate of 36%). </li></ul></ul>
    16. 18. Grays Harbor College <ul><li>One of 34 community and technical colleges in Washington state system </li></ul><ul><li>Offered a complete AA degree online using WAOL </li></ul><ul><li>Developed a Reservation-Based AA degree to be delivered primarily online </li></ul><ul><li>Reservations in the GHC service area </li></ul><ul><li>http://www.ghc.edu/distance/reservation/index.htm </li></ul>
    17. 20. WashingtonOnline <ul><li>A consortium of the 34 community and technical colleges in Washington managed by the Washington State Board for Community and Technical Colleges </li></ul><ul><li>Hosts courses for member colleges and can pool enrollments from multiple institutions </li></ul><ul><li>Students get their services from a single institution and will receive a transcript from a single institution </li></ul><ul><li>For this program the students enrolled at Grays Harbor but received instruction from 16 other colleges as well </li></ul><ul><li>http://www.waol.org </li></ul>
    18. 22. Tribes Involved <ul><li>Program started in Fall 2005 with three tribes: </li></ul><ul><li>Muckleshoot </li></ul><ul><li>Quinault </li></ul><ul><li>Nisqually </li></ul><ul><li>Later additions: </li></ul><ul><li>Lower Elwha Klallam </li></ul><ul><li>Makah </li></ul><ul><li>Squaxin Island </li></ul><ul><li>Shoalwater </li></ul><ul><li>Chehalis </li></ul><ul><li>Green Hill Maximum Security Facility for Incarcerated Youth </li></ul>
    19. 23. Successes <ul><li>117 students, plus 30 at Green Hill facility for incarcerated youth </li></ul><ul><li>Completion, retention and transfer to four-year programs improved </li></ul><ul><li>14 redesigned online courses </li></ul><ul><li>34 Native cases </li></ul><ul><li>Hybrid model adapted to a nursing program for incumbent workers in rural areas </li></ul>
    20. 24. The Elements of Success <ul><li>Hybrid model (online and f-2-f experiences) </li></ul><ul><li>Wrap-around services </li></ul><ul><li>Orientations and professional development </li></ul><ul><li>Course redesign for cultural relevance </li></ul><ul><li>Active and interactive learning, including Native Cases </li></ul><ul><li>Evaluation </li></ul>
    21. 25. Hybrid Model <ul><li>Most courses delivered online and shared among 34 community and technical colleges using WAOL </li></ul><ul><li>Saturday classes four times each quarter at The Evergreen State College Longhouse </li></ul><ul><li>Study leaders meet with students in their communities weekly </li></ul><ul><li>Seamless pathway from lower division to upper division </li></ul>
    22. 26. Wrap-Around Services <ul><li>Dedicated staff at Grays Harbor College: The “Mark Ramon” factor </li></ul><ul><ul><li>One person at GHC provides student intake, testing and registration services </li></ul></ul><ul><ul><li>Active in communities </li></ul></ul><ul><li>Local Study Leaders </li></ul><ul><ul><li>Meet with students weekly face-to-face </li></ul></ul><ul><ul><li>Work with instructors </li></ul></ul>
    23. 27. Orientation and Professional Development <ul><li>Orientation once a year at Evergreen </li></ul><ul><ul><li>Students meet their online and face-to-face instructors, GHC support staff, study leaders and WAOL technical support staff </li></ul></ul><ul><ul><li>Upper and lower division faculty meet each other </li></ul></ul><ul><ul><li>Everyone becomes more aware of different cultures </li></ul></ul><ul><ul><ul><li>Culture of Native Americans </li></ul></ul></ul><ul><ul><ul><li>Culture of American higher education </li></ul></ul></ul>
    24. 28. Course Redesign <ul><li>Lumina Grant money used to pay instructors to redesign online courses </li></ul><ul><ul><li>Improved usability </li></ul></ul><ul><ul><li>Made them culturally welcoming </li></ul></ul><ul><li>Other students in state system enroll in these redesigned courses, so their impact is larger than the 117 reservation-based students </li></ul>
    25. 29. Native Cases <ul><li>34 Native Cases freely available in 20 content areas </li></ul><ul><li>Used in redesigned online courses </li></ul><ul><li>Used in Saturday program with upper and lower division students </li></ul><ul><li>http://www.evergreen.edu/tribal/cases/home.htm </li></ul>
    26. 31. Evaluation <ul><li>Quarterly “Gleanings” </li></ul><ul><ul><li>Project Director Barbara Leigh Smith interviewed EVERYONE—students, faculty, staff—each quarter </li></ul></ul><ul><ul><li>Written evaluation based on interviews </li></ul></ul><ul><ul><li>Quarterly meetings to discuss what was working and what needed to be changed </li></ul></ul><ul><li>Peter Ewell, NCHEMS </li></ul>
    27. 32. Lessons Learned <ul><li>Students did not move in a cohort </li></ul><ul><li>Students do find strength in being in a program with other Native students </li></ul><ul><li>Teachers must be “feeders” not “weeders” </li></ul><ul><li>Need for developmental courses in English and math was larger than anticipated and difficult to address with online delivery </li></ul>
    28. 33. Contacts and Links <ul><li>Grays Harbor College </li></ul><ul><ul><li>Mark Reisman, [email_address] </li></ul></ul><ul><ul><li>http://www.ghc.edu/distance/reservation </li></ul></ul><ul><li>The Evergreen State College </li></ul><ul><ul><li>Barbara Smith, [email_address] </li></ul></ul><ul><ul><li>http://www.evergreen.edu/tribal/ </li></ul></ul><ul><ul><li>http://www.evergreen.edu/tribal/cases/home.htm </li></ul></ul><ul><li>Washington State Board for Community and Technical Colleges </li></ul><ul><ul><li>Connie Broughton, [email_address] </li></ul></ul><ul><ul><li>http://www.waol.org </li></ul></ul>

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