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Louise Howe and Margaret Doherty - Working Together


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Presentation by Louise Howe and Margaret Doherty, Working Together. Presented at the Western Australian Association Mental Health Conference 2019.

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Louise Howe and Margaret Doherty - Working Together

  1. 1. Working Together Western Australian Mental Health Conference 2019 Louise Howe and Margaret Doherty
  2. 2. Why a Framework?  Nothing about us, without us!  Guiding Principle in the Plan - supported to be fully involved…  Plan Actions 70 & 71  Fifth Mental Health and Suicide Prevention Plan  Delivering Community Services in Partnership Policy (2018) 2
  3. 3. Starting the Co-design Process • Challenges • State wide • Both sectors • Many stakeholders • Co-design approach • Time • Foundations • Some experience • Lead by lived experience • Guided by lived experience • Workshops 3
  4. 4. Developing the Principles • Working Together • Valuing People • Reciprocity and Mutuality • Inclusivity and Diversity of Engagement • Equality, Equity and Empowerment • Equal Leadership, Support and Knowledge • Authenticity, Humanity and Safety 4
  5. 5. Developing the Framework • Identify what a health service did in regard to positive engagement • What is the change or influence we want to see? • What should the Engagement Framework achieve? • What should it contain? • How could it be implemented? • What would success look like? 5
  6. 6. Final Guiding Principles 6
  7. 7. Principles in Practice  Active ‘meet and greeters’  Warm starts and welcoming venue  Support at hand  Lived experience leading  Respectful paid participation  Open communication channels  Language 7
  8. 8. Levels of Engagement • Individual care • Service and Program Delivery • Sector - Statewide mental heath and alcohol and other drug sectors • System - Local, State and Federal Government 8
  9. 9. Paid Participation Policy 9
  10. 10. Purpose and Aim 10
  11. 11. Engagement Approaches 11
  12. 12. Co-Production 12 • Co-production is a relationship where professionals and citizens share power to plan and deliver support together, recognising that both partners have vital contributions to make in order to improve quality of life for people and communities.
  13. 13. Practical Toolkit  Plan, Develop, Action and Review  Specific strategies and resources for diverse groups.  Barriers to effective participation.  Indicators of effective engagement.  Monitoring and evaluation strategies.  Examples of the Guiding Principles in action.  Templates, checklists and resources.13
  14. 14. Challenges  Doing things differently  Feeling comfortable with the uncomfortable  Stepping outside of comfort zones  Using a strengths lens  Power sharing  Within constraints and boundaries 14
  15. 15. Benefits  Meets the need  Harnesses expertise  Builds capacity, relationships and trust  Shares responsibility  Agents of change  New ways of working  Financial savings 15
  16. 16. Ownership and Openness High Openness Low Openness Ownership Lived ExperienceOrganisational Doing with and by….. Co-design and Co-production approaches – identifying solutions together, shared decision making, working in equal and reciprocal relationships. Doing to and for….. Decisions are already made, token engagement to endorse. 16
  17. 17. This work is copyright. It may be reproduced in whole or in part for study or training purposes subject to an acknowledgement of the source and no commercial use or sale. Reproduction for purposes other than those above requires written permission of: Mental Health Commission PO Box X2299 Perth Business Centre WA 6847 The information contained in the document is considered to be true and correct at the date of publication however, changes in circumstances after the time of publication may impact upon the accuracy of the data. The databases are active databases and therefore the data may change without notice. Changes may relate to a number of issues, including amendments made to the databases and variations in syntax used to perform the individual queries. The Mental Health Commission is not in any way liable for the accuracy or repeat reliability of any information. Additional key performance indicators may be developed over the life of the Strategy as needed that focus on priority groups, drugs of concern and emerging issues. Questions?