1. MOBILE
SOLUTIONS
IN
TRAVEL
INDUSTRY:
MAKE
GUESTS
YOUR
BRAND
AMBASSADORS
By:
Sabina
Golob,
Voyego
Division

2. FACT
#1
Every
amazing
journey
is
a
story
waiGng
to
be
told.

3. But...

4. There
are
2
important
aspects:
how
your
hotel
guests
talk
about
their
experiences
and
through
which
channel.
You
can
influence
both
–
with
features
of
modern
travel.
FACT
#2

5. It's
a
maTer
of
your
services
how
your
guests
value
their
experience.
Guests
appreciate
the
quality
of
service
they
get
and
are
oVen
very
criGcal
about
it,
commenGng
on
every
detail
and
angle
of
the
service.
FACT
#3

6. A
good
service
is
the
foundaGon
of
a
good
travel
experience.
It’s
crucial
to
encourage
your
guests
to
share
their
experience
with
their
friends
and
family.
FACT
#4

7. Making
guests
feel
important
is
a
surefire
way
to
keep
them
interested
in
your
property.
People
who
feel
appreciated
and
valued
are
much
more
likely
to
come
back
in
the
future.
FACT
#5

8. About
3.5
million
adults
in
the
US
alone
have
taken
domesGc
vacaGons
in
the
past
years.
THEY
DON’T
JUST
GO
–
THEY
ALSO
TALK.

9. They
can
become
powerful
advocates
for
the
experiences
you
offer.

10. They're
your
best
brand
ambassadors.

11. They
can
help
you
forge
loyalty
while
building
brand
equity
and
revenue.

12. In
an
omnipresent
digital
world,
every
traveler
leaves
a
footprint
in
it.
Some
leave
it
covertly
when
planning
a
trip
through
booking,
check-­‐in
and
on-­‐property
interacGon,
and
others
more
overtly
by
leaving
online
feedback
of
their
experience.
FACT
#6

13. The
digital
guest
is
also
known
as
a
silent
customer
because
of
their
preference
for
using
technology
to
communicate
rather
than
face-­‐to-­‐face
engagement.

14. The
important
quesGon
is…

15. How
to
maximize
the
opportunity
to
hear
their
voices?

16. Comprehensive
mobile
soluGons
are
an
easy
way
to
let
your
guests
rate
their
experiences
at
your
property,
provide
feedback
about
your
services
and
promote
your
brand
by
sharing
posiGve
comments
on
various
online
placorms.

17. Remember...

18. In
travel,
giving
your
customers
something
great
to
talk
about
–
and
mulGple
ways
to
share
their
good
vibraGons
–
will
expose
your
brand
throughout
their
social
circles
and
beyond.

19. Integrated
mobile
soluGons
will
help
your
guests
talk
about
your
services
and
they
will
make
your
services
such
that
they’re
worth
talking
about.

20. Deliver
a
guest
experience
that
lasts
beyond
the
journey.
Let
us
show
you
what
Voyego
SoluGons
can
do
for
you.
Sabina
Golob,
Voyego
-­‐
Comtrade
travel
&
hospitality
soluGons
Email:
sabina.golob@voyego.net
Telephone:
+386
81
60
5000
Web:
www.voyego.net
Brought
to
you
by
Voyego
-­‐
Comtrade