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Belgacom = trotse partner van Voxtron

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Testimonial: Belgacom


               Voxtron Partner Event – 26/02/2012




Confidential
Belgacom, the leading ICT
                     integrator in Belgium
Confidential




               • Specialist in voice (fix and mobile), data, messaging, video
               • Experience with on-site, national and international communications
               • Specialist in collaboration projects
               • Managed services for bandwidth, systems, telephony, servers, mail, security, …
               • International managed services: Explore, telephony, security
               • Large set of integration skills
               • Flexibility in engagement models: on-site, hosted, hybrid
Belgacom Unified Communications portfolio
Confidential




               5 March 2013   Voxtron Partner Event 2013 –   3
                              Belgacom Testimonial
Why Belgacom partners with Voxtron



                                                             Interoperability: with all
                                                             our IPTEL Platforms

                                                             Support: Strong local
Confidential




                                                             presence, Pre & Post sales

                                                             Expertize: Listen and
                                                             Adapt to Customer Needs

                                                             Innovation: pay-per-use
                                                             model, multimedia support




               5 March 2013   Voxtron Partner Event 2013 –         4
                              Belgacom Testimonial
Customer presentation : Corelio

               •   A leading media company, active in news media, TV
                   production, free regional press, etc.
               •   388 million euros turnover in 2011
               •   450.000 newspapers sold per day
Confidential




               5 March 2013   Voxtron Partner Event 2013 –   5
                              Belgacom Testimonial
Corelio - Requirements

               •   A user friendly and future proof solution

               •   Optimize customer contact and internal efficiency

               •   To be deployed on top of Cisco IPTEL platform

               •   Multi-site
Confidential




               •   Within scope are:
                   – Multimedia agents (outbound, inbound & email)
                   – IVR (waiting queue, priority management, notifications)
                   – Integration possibilities (Microsoft Dynamics)
                   – Reporting
                   – Listen-in coaching / recording
                   – Redundant architecture



               5 March 2013     Voxtron Partner Event 2013 –   6
                                Belgacom Testimonial

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Belgacom = trotse partner van Voxtron

  • 1. Testimonial: Belgacom Voxtron Partner Event – 26/02/2012 Confidential
  • 2. Belgacom, the leading ICT integrator in Belgium Confidential • Specialist in voice (fix and mobile), data, messaging, video • Experience with on-site, national and international communications • Specialist in collaboration projects • Managed services for bandwidth, systems, telephony, servers, mail, security, … • International managed services: Explore, telephony, security • Large set of integration skills • Flexibility in engagement models: on-site, hosted, hybrid
  • 3. Belgacom Unified Communications portfolio Confidential 5 March 2013 Voxtron Partner Event 2013 – 3 Belgacom Testimonial
  • 4. Why Belgacom partners with Voxtron Interoperability: with all our IPTEL Platforms Support: Strong local Confidential presence, Pre & Post sales Expertize: Listen and Adapt to Customer Needs Innovation: pay-per-use model, multimedia support 5 March 2013 Voxtron Partner Event 2013 – 4 Belgacom Testimonial
  • 5. Customer presentation : Corelio • A leading media company, active in news media, TV production, free regional press, etc. • 388 million euros turnover in 2011 • 450.000 newspapers sold per day Confidential 5 March 2013 Voxtron Partner Event 2013 – 5 Belgacom Testimonial
  • 6. Corelio - Requirements • A user friendly and future proof solution • Optimize customer contact and internal efficiency • To be deployed on top of Cisco IPTEL platform • Multi-site Confidential • Within scope are: – Multimedia agents (outbound, inbound & email) – IVR (waiting queue, priority management, notifications) – Integration possibilities (Microsoft Dynamics) – Reporting – Listen-in coaching / recording – Redundant architecture 5 March 2013 Voxtron Partner Event 2013 – 6 Belgacom Testimonial
  • 7. Facts & figures • 54 agents over 5 departments on 4 sites • More than 10 different call flows will guide callers trough the (complex) Corelio organization • Easily manage notification messages (strikes, printing issues, …) • Redundant and virtualized architecture • Integration with Microsoft Dynamics • Custom follow-up tool to streamline follow-up calls and actions Confidential 5 March 2013 Voxtron Partner Event 2013 – 7 Belgacom Testimonial
  • 8. Conclusions : a Happy Customer ! Fast Implementation: Only 4 months from PO to Production Launch ! User-Friendlyness: Confidential Quickly adopted by end- users and administrators Pay-per-use model: Breaks the barrier of high investments costs 5 March 2013 Voxtron Partner Event 2013 – 8 Belgacom Testimonial

Editor's Notes

  1. Many departments gives many functional requirementsMultiple sites makes it possible that users can work from everywhere.This gives a certain complexity that must have to be handled easily.